Top 13 Information technology manager Jobs in Rochester Ny

Mgr, Customer Technology Svs, IIE
University of Rochester —Rochester, NY
- $86,900 - $130,300 a year
- Weekends as needed
- Windows
- Analysis skills
- University
Sr. Director of IT
LiDestri Foods, Inc. —Fairport, NY
- $176,900 - $198,400 a year
- Full-time
- Computer science
- Computer Science
- Engineering
- Health savings account
- Disability insurance
Quick Apply
Director, Technical Operations
Town Square Health —Rochester, NY
- $150,000 - $170,000 a year
- Full-time
- Google Workspace
- HIPAA
- 8 years
- Health insurance
- Dental insurance
Quick Apply
Director of IT Enterprise Systems
Harris Beach Murtha —Rochester, NY
- $120,000 - $180,000 a year
- Nights as needed
- Hybrid work
- 5 years
- SQL
- Bachelor's degree
IT / OT Infrastructure Manager
Re:Build Manufacturing —Rochester, NY
- $104,000 - $154,000 a year
- Hybrid work
- Azure
- 5 years
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Service Coordinator
Just Solutions, Inc. —Fairport, NY
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Supervising experience
- Health savings account
- Disability insurance
Quick Apply
Artera: Regional Field Support Manager
Artera —Rochester, NY
- $120,000 - $150,000 a year
- Full-time
- Office
- Windows
- Microsoft Office
- Paid time off
Quick Apply
8d
Director, IT Revenue Cycle Applications
Rochester General Hospital —Rochester, NY
- $125,000 - $155,000 a year
- Full-time
- Hybrid work
- 5 years
- System design
- Bachelor's degree
Quick Apply
7d
IT Vendor Financials & Contract Manager
Deloitte —Rochester, NY
- $93,000 - $171,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Work from home

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Mgr, Customer Technology Svs, IIE

University of Rochester -
Rochester, NY

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Job Details

Full-time
$86,900 - $130,300 a year

Qualifications

Customer communication

Full Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

Department:

400159 Institute for Innovative Educ

Work Shift:

UR - Day (United States of America)

Range:

UR URG 114

Compensation Range:

$86,900.00 - $130,300.00

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Develops, implements, and directs School of Medicine and Dentistry information systems and the customer technology staff. This role manages a diverse customer technology team, including staff responsible for system administration, student IT help desk operations, and general IT support. The position specifically oversees IT support for technology in educational spaces, PCs in public presentation spaces, library technologies, and the Institute for Innovative Education staff (~60 users). Additionally, the manager oversees the management and support of medical student mobile device infrastructure, including student iPads, utilizing Mobile Device Management (MDM) solutions. This role requires active, hands-on participation in IT projects, including direct involvement in PC maintenance, deployment, and system/server maintenance, alongside strategic direction.

ESSENTIAL FUNCTIONS

Provides direction and supervision for technical support staff to ensure timely response to problems and quality services. Allocates and assigns personnel and technical resources to meet departmental and organizational needs. Recruits, schedules, and evaluates personnel.
Oversees and coordinates comprehensive customer service support for all IT clients, including supporting varied student IT needs and the lifecycle management of approximately 400 PCs (public/lab and staff). This includes the management of mobile device deployment, configuration, and troubleshooting.
Actively participates in and provides hands-on support for IT projects, including direct involvement in PC maintenance, deployment, and system/server maintenance tasks as needed.
Provides analysis and technical expertise required to support the implementation of enterprise-wide information systems, new business initiatives, and mobile technology solutions. Prepares analyses and presents recommendations to IT management.
Establishes and implements procedures regarding system access. Coordinates the issuance of new user sign-on codes and passwords for various systems. Consults with and provides guidance to customers on hardware, software, networking, and mobile device requirements.
Identifies new technologies, methodologies, and applications to resolve issues and meet the growing demands for information technology, access, and support, including advancements in mobile device management. Participates in the design and coordination of organization-wide strategy for information initiatives.

MINIMUM EDUCATION & EXPERIENCE

Bachelor's degree and 5 years of related experience required
Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

Ability to demonstrate objectivity, sensitivity and a balanced perspective regarding employee concerns and organizational issues required
Strong communication skills with the ability to create clear, concise and prompt communications, remain patient and calm and manage customer expectations required
Exceptional customer service skills and ability to respond appropriately to environment and audience. Ability to diffuse difficult situations required
Strong follow-through skills with ability to manage multiple initiatives simultaneously required
Ability to contribute both individually and provide technical leadership as part of a team required
Ability to interact with all levels of staff, as appropriate, to communicate, and to process communications from others on technical change required
Strong problem-solving skills required
Ability to travel between work sites required
Flexibility to work shifts necessary to accommodate 24/7/365 coverage requirements, which may include nights, weekends and holidays required
Knowledge of project management principles and ability to handle competing priorities preferred
Advanced level of PC and Windows experience and understanding and a basic understanding of networks, LAN's, WAN's, TCP/IP, etc. preferred
Experience managing or overseeing staff responsible for server administration (virtual environments), Active Directory account management, and IT help desk operations preferred
Demonstrated experience with Mobile Device Management (MDM) platforms, specifically JAMF, for the deployment, configuration, and lifecycle management of iOS devices, particularly student iPads preferred
Proven hands-on experience with PC maintenance, deployment, and basic system/server administration tasks preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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Refine Your Search

information technology manager jobs in rochester ny

Mgr, Customer Technology Svs, IIE

Sr. Director of IT

Director, Technical Operations

Director of IT Enterprise Systems

IT / OT Infrastructure Manager

IT Service Coordinator

Artera: Regional Field Support Manager

Director, IT Revenue Cycle Applications

IT Vendor Financials & Contract Manager

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