Quality Assurance Manager
Who we are?
As a French pharmaceutical industrial group, we strive to make healthcare solutions that improve and simplify patients' lives accessible to as many people as possible.
As a world leader in sterile single dose, we have 10 sites on 4 continents and more than 2400 employees.
Since 2013, our site Unither Manufacturing LLC. based in Rochester (NY), specializes in the manufacture of Blow-Fill-Seal, Liquid Stick-Packs, Pharmaceutical bottles, Tablets and Capsules. It has more than 360 employees.
Your role
Reporting to the Quality Director,
JOB SUMMARY:
Responsible for ensuring Current Good Manufacturing Practices are followed during the Receipt, Sampling, Storage, Testing, Manufacturing, and Distribution of components, intermediates, and finished goods. Position is responsible for the management and oversight of the following functions:
- Product Release: Review and release or rejection of all raw materials, packaging components, intermediates, and finished goods.
- Deviation Management: Quality Assurance oversight of Deviation Management system.
- Technical Complaint Management: Investigation, documentation and approval of technical complaints and adverse events. (Adverse events at the request of Drug Safety)
- Annual Product Review Management: Annual Product Review document creation.
ESSENTIAL FUNCTIONS / RESPONSIBILITIES:
Safe, Effective Products (20%)
- Provides management and direction to the Material Release system to ensure products and materials are thoroughly reviewed and meet all regulatory requirements prior to release or rejection.
- Manage product recall process.
- Leads the team that provides Quality Assurance review and approval of deviations. Review includes the determination that deviation investigations are sound, meet current regulatory requirements and ensure product is safe and effective.
- Ensures CAPA’s address root cause and reduce recurrence rates.
- Ensures management is notified of product and process risks.
- Provides leadership during customer and regulatory audits. Ensures audits run smoothly and demonstrates controls appropriately.
Effective, Efficient Quality System (20%)
- Provides leadership and management of the Complaint Handling Process. Ensures complaints are appropriately investigated in a timely manner and meet regulatory requirements. Ensures trends are identified and acted upon if required.
- Provides leadership and management of the Annual Product Review (APR) process. Ensures APRs are relevant, meet regulatory needs, and provide feedback to the organization regarding continuous improvement opportunities.
- Ensures the development, documentation and implementation of standardized processes for key business functions. Develops quantitative techniques to monitor process performance.
- Evaluates effectiveness of SOP, identifies changes that would enhance the process, and ensures that all change control documentation is implemented.
- Identifies and implements ways to streamline and improve efficiency while maintaining process effectiveness. Challenges the way it has always been done.
- Utilizes understanding of regulatory environment and industry trends to identify ways to improve process quality and compliance.
- Identifies the impact of available technology on business processes and ensures that it is used to maximum advantage.
- Ensures stakeholders are appropriately trained on the process and any process changes.
Skills & Performance of People Are Appropriate for Business Needs (20%)
- Ensures self and staff understand the organization’s vision, values, goals and strategies and their relationship to their daily work.
- Manages employee performance by clearly defining job responsibilities and standards of performance; tracking progress against goals; providing clear, thorough, timely feedback; and addressing performance problems and issues promptly.
- Helps others to successfully manage organizational change. Facilitates the implementation and acceptance of change within the workplace. Acts as a champion for change. Develops, plans, and follows through on change initiatives. Accepts the ambiguity that comes with changing activities.
- Understands HR policies and practices and uses them to manage employees.
- Ensuring money, technology, and staff are allocated to achieve optimal results.
- Ensures self-esteem and staff keep up to date on technical knowledge and developments that impact roles. Uses this information to drive improvements and/or prepare for changing requirements.
- Ensures an effective learning environment by coaching employees, orchestrating learning opportunities, and providing relevant, high-impact feedback.
Investigations Reach Sound Conclusions and CAPA’s are Identified (20%)
- Provides leadership and management of the deviation system. Ensures deviations are thorough and in compliance with regulatory requirements.
- Works with individuals performing investigations to ensure the process is handled with the appropriate level of detail.
- Works with the appropriate discipline to identify corrective/preventative measures necessary for each observation made for improvement and to align processes to consistently manufacture quality products.
- Reviews and approves investigation reports to ensure they contain the appropriate level of detail and appropriate CAPA’s are identified.
- Works with the customer to obtain approval.
Quality Guidance & Advice (20%)
- Provides QA consultation to project teams and the organization in general.
- Provides guidance in the development of and review and approval of CAPA associated with Deviations, Product Complaints, Investigations, Audits, and Inspections.
- Ensures deviations, change controls, etc. are technically sound from a quality standpoint
- Interfaces with customers and suppliers when necessary to resolve specific quality problems.
People Leadership & Talent Management Responsibilities
- Provide direct leadership and oversight of assigned staff, including performance management, annual performance evaluations, ongoing coaching, mentoring, and goal setting.
- Provide direct leadership and oversight of assigned staff, including performance management, annual performance evaluations, ongoing coaching, mentoring, and goal setting.
- Conduct regular managerial touchpoints with supervisors and team members to reinforce expectations, increase engagement, and support individual and team development.
- Partner with Human Resources to support workforce planning, staffing needs, interviewing, and selection of qualified candidates.
- Actively participate in succession planning and organizational development initiatives, identifying high-potential talent and development opportunities within the manufacturing organization.
- Support onboarding, training, and ongoing development to ensure employees are equipped to meet operational, quality, and compliance expectations.
- Demonstrate flexibility and responsiveness to meet evolving business needs and HR-driven initiatives, including staffing adjustments, talent reviews, engagement efforts, and change management activities.
- Foster a culture of accountability, inclusion, engagement, and continuous improvement through consistent leadership presence and communication.
Your profile
QUALIFICATIONS/EXPERIENCE:
- Bachelor’s Degree (master’s preferred) in Biology, Chemistry, Pharmacy or related field. MBA and quality certifications a plus.
- Minimum 8-10 years of experience in Pharmaceutical FDA regulated environment. CMO Preferred.
- Experience in Quality Assurance Management position in manufacturing, facility operation, laboratory compliance and quality systems.
- Previous supervisory experience required.
- Experience interacting with regulatory authorities.
SPECIFIC SKILLS:
- Ability to influence individuals throughout the organization.
- Comprehensive understanding of current regulatory requirements and ability to interpret them.
- Experience in audits and regulatory inspections (FDA & others).
- Ability to analyze complex situations and processes.
Computer Skills:
- Advanced Track Wise skills as evidenced by the ability to fully navigate through the system, run reports, generate queries, conduct advanced searches, understand content fields, notifications
- Basic Outlook skills as evidenced by creating and sending messages, working with address books, message handling, creating and using personal folders, scheduling appointments, working with meeting requests and managing tasks.
- Basic Microsoft Word skills as evidenced by the ability to produce basic business letters and simple tables and charts; as well as check spelling, set tabs, change page orientation, sort, save, open and organize electronic files.
- Intermediate Excel skills as evidenced by the ability to use workbooks, create simple formulas, insert and delete data, create and edit charts, filter and sort lists, and format data, link data, create and edit charts, change page orientation, add headers and footers, filter and sort lists, format data, insert rows, enter and sort data and produce graphs and charts.
- Intermediate PowerPoint skills as evidenced by the ability to create and save a presentation, add titles, edit and delete slides, reordering slides, applying slide masters, building charts, creating hyperlinks, checking spelling, and adding graphics and animations.
PHYSICAL REQUIREMENTS/ENVIRONMENT:
- Traditional office environment, with frequent visits to other areas of the facility, including production areas, loading docks, and laboratories.
- Must be able to work on a computer for extended periods of time.
- Must wear safety glasses and other protective items as required.
- Sitting 75% of the day; standing or walking 25%.
SCOPE OF DECISION MAKING: Decisions require complex analytical judgment. Plan and perform a wide variety of duties requiring general knowledge of company policies and procedures applicable within area of responsibilities, and including their application to cases not routinely covered. Requires considerable judgment to work independently toward general results, devise methods, modify or adapt standard procedures to meet different conditions, make decisions based on precedent and company policies.
Compensation range
115,000.00 - 127,000.00 USD
- The referenced compensation range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
A Smarter Total Compensation Package
At Unither, your base salary is just the beginning. Our Total Rewards include:
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100% employer-paid medical premiums (a $2,000–$6,000+ annual value)
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401(k) contributions: 6% match plus an additional 4% company-funded contribution
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HSA contributions with wellness incentives
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Annual performance bonuses and merit increase eligibility
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And more—because we invest in your health, your future, and your peace of mind.
It’s a package designed to reward impact—not just hours worked.
More Than Just a Paycheck
At Unither, we don’t just offer competitive hourly wages—we also pay 100% of your medical premiums. That means no paycheck deductions for your healthcare, which can be worth an extra $1 to $3.50 an hour in your pocket compared to jobs where you pay part of the premium.
Learn more about us:
We are a dynamic company driven by a spirit of victory and are therefore pursuing strong growth while maintaining a close relationship with our customers and employees.
Our culture is based on 5 values: Respect, Responsibility, Trust, Courage and Innovation. We are committed to bringing these values to life with our employees by granting them a high degree of autonomy in the exercise of their profession and by encouraging their initiatives.
We are committed to providing them with working conditions and atmosphere that is conducive to their development and the expression of their potential.
We propose you to integrate a site that values the meaning of work and that entrusts our employees with a high level of responsibility.
Join us and make a difference!
Unither is an Equal Opportunity Employer. We are committed to providing reasonable accommodations for qualified individuals with disabilities and to ensuring equal employment opportunity for all applicants.
