Top 8 Night auditor Jobs in Rochester Ny

Hotel Night Auditor
Spark by Hilton —Rochester, NY
- $18 - $20 an hour
- Part-time
- Microsoft Word
- Sales
- Basic math
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22h
Night Auditor
Homewood Suites Rochester —Rochester, NY
- $17.50 - $18.50 an hour
- Overnight shift
- Computer literacy
- Mid-level
- Hotel
- Employee discount
Hotel Night Auditor
Everhome Rochester —Rochester, NY
- $17.00 - $18.50 an hour
- Overnight shift
- Sales
- Inventory management
- Hotel
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12d
Front Desk Agent and Night Auditor
Visions Hotels —Rochester, NY
- From $17.75 an hour
- Part-time
- Bilingual
- Writing skills
- In-person
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Night Auditor - Spark by Hilton
Your Employer —Rochester, NY
- $19 - $20 an hour
- Weekends as needed
- Microsoft Word
- Hotel
- Ability to lift 50 pounds
- Free parking
- Paid holidays
Night Auditor - Front Desk , Woodcliff Hotel
Schulte Hospitality Group —Fairport, NY
- $19 an hour
- Weekends as needed
- Background check
- Writing skills
- Basic math
- Paid parental leave
- Paid holidays
Quick Apply
Hotel Night Auditor
Indus Hospitality Group, Inc —Victor, NY
- $17.50 - $19.50 an hour
- 18 years or older
- Hotel
- High school diploma or GED
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Hotel Night Auditor
Spark by Hilton —Rochester, NY
Properly processes guest’s mail, messages, packages, and wake up calls. Provide gracious and efficient telephone service as it relates to general PBX calls.
$18 - $20 an hour
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22h
Night Auditor
Homewood Suites Rochester —Rochester, NY
Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Attend all hotel required meetings and trainings.
$17.50 - $18.50 an hour

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Night Auditor
Courtyard - Columbus Airport —Columbus, OH
Provide exceptional guest service by greeting and welcoming guests, handling guest complaints promptly, and ensuring a positive guest experience.
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PT Night Auditor
Dreamscape Hospitality —Columbus, OH
Visual and auditory ability to interact with guests, answer phones, and perform job duties safely. The Night Auditor will be responsible for managing the front…
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Hotel Night Auditor

Spark by Hilton -
Rochester, NY

Quick Apply

Job Details

Part-time | Full-time
$18 - $20 an hour
22 hours ago

Qualifications

Microsoft Word
Customer communication
Teamwork
Operator switchboards
Property management tools
Sales
Spreadsheets
Basic math
In-person customer service
Word embeddings
Employee relationship building
Attention to detail
Telephone systems
Negotiation
Office phone management

Full Job Description

Job Overview

To verify that all guest accounts are correct and in balance, accurately collect and record all reports relating to the total sales of the day and perform the duties of a Guest Service Agent during the overnight shift. To embrace the values of the Company culture and Guiding Principles.

1) Meets and exceeds the expectations of the guests by providing outstanding guest

service.

Participates in the prompt and courteous check in and checkout of guests.
Provide gracious and efficient telephone service as it relates to general PBX calls.
Calls should be answered promptly and knowledgeably, always ensuring complete and accurate

information.

Demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively

assists the hotel’s guests.

Responds to guests’ requests promptly, efficiently, and courteously.
Communicates effectively.
Arranges fulfillment of guest services by working with housekeeping, maintenance, and food and

beverage where applicable.

Stays current with developments in the hotel by reviewing the communication log book each shift;

updates log book for next shift.

Resolve conflicts and negotiate effectively.
Demonstrates teamwork by cooperating, assisting, and communicating effectively with co-workers
Properly processes guest’s mail, messages, packages, and wake up calls.
Provide concierge service – fluent knowledge of area, attractions, restaurants, special events, and guest

amenities.

In oversold situations, make accommodations for “walked” guests.
Ensure wake up calls are delivered in a timely fashion.
Deliver express check-outs and newspapers as assigned or requested by guests.
Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc.

2) Increase sales volume and profitability.

Maximize revenue per available room using knowledge of rates, selling restrictions and strategies.
Maximize room occupancy utilizing agreed upon overbooking policy, out of order rooms and

upgrades.

Maximize sales productivity by using proper sales techniques.
Promote food and beverage outlets within hotel, where applicable.
Maintaining and stocking Pantry/Suite Shop Ensure all guests establish credit upon check in.
Monitors guest accounts to ensure adherence to hotel credit limits by completing high balance report
and verifies accuracy of registration information.
Ensure all charges are correctly entered on the guest’s bill, credit card control procedures are strictly
adhered to, and accounts are balanced daily.
Accurately close shift by getting appropriate approval signatures and authorization codes.
Verifies and balances daily charges for all departments to guest folios, master accounts, and house
accounts; makes corrections as necessary.
Completes the nightly processing sequence to close the current day’s sales.
Transmits the credit cards nightly.
3) Ensures the property consistently maintains a clean, hospitable and professional
environment.
Adheres to Hotel’s standards of operations.
Ensuring compliance with licensing laws, health and safety and other statutory
regulation.
Maintains clean, safe and secure environment for guests and associates.
Patrol the premises to maintain order, enforce regulations and ensure the observance of
applicable laws.
Ensure associate, front and all side entrances are secure and unobstructed.
Maintain a clean, pleasant, and professional image to the guest.
Follows hotel’s grooming and dress standards and wear the proper uniform at all times.
Attends work on time as scheduled
Requirements
Serve as Manager On Duty when required.
Associate is expected to work in other areas of the hotel when needed to assist operations and to perform
job duties not necessarily contained in this job.
Informs immediate supervisor promptly and fully of all problems or unusual matters of significance.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established
company policies and procedures to achieve the overall objectives of this position.
Maintains a favorable working relationship with all other company associates to foster and promote a
cooperative and harmonious working climate.
Working knowledge of Microsoft Excel and Word.
Advanced working knowledge of property management software systems.
Working knowledge of switchboard and telephone etiquette.
Excellent communication, organizational and guest service skills required.
Able to stand for long periods of time.
At all times projects a favorable image of the Hotel to the public.
Performs other duties as assigned, requested, or deemed necessary by management.
Competencies
Be at work consistently and on time; Arrive at meetings on time.
Able to read and interpret written information.
Able to work alone or with others.
Able to deal with frequent change, delays, or unexpected events.
Follow instructions, respond to management direction; Take responsibility for own actions; Complete tasks
correctly and on time or notify appropriate person with an alternate plan.
Follow policies and procedures; Use time efficiently. Conserve organizational resources; Generate
suggestions for improving work. Demonstrate accuracy, thoroughness and attention to detail.
Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials
properly.
Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for
service and assistance.
Identify and resolve problems in a timely manner; Develop alternative solutions; Use reason even when
dealing with emotional topics.
Display willingness to make decisions; Understand business implications of decisions; Include appropriate
people in decision-making process.
Contribute to building a positive team spirit; ask for and offer help when needed.
Treat people with respect; Approach others in a tactful manner; Follow through on commitments; Work with
integrity and ethics; Uphold organizational values.
Maintain confidentiality; Listen to others without interrupting; Keep emotions under control. React well
under pressure.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common
fractions, and decimals. Ability to compute rate, ratio, and percent.

Pay: $18.00 - $20.00 per hour

Work Location: In person

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night auditor jobs in rochester ny

Hotel Night Auditor

Night Auditor

Hotel Night Auditor

Front Desk Agent and Night Auditor

Night Auditor - Spark by Hilton

Night Auditor - Front Desk , Woodcliff Hotel

Hotel Night Auditor

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