Top 18 Patient advocate Jobs in Rochester Ny

Gender Affirming Care Patient Navigator (PT)
Planned Parenthood CWNY —Rochester, NY
- $21.89 - $25.36 an hour
- Part-time
- Nursing
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
Ambulatory GI - Procedure Nurse Navigator
University of Rochester —Rochester, NY
- $76,398 - $99,320 a year
- 8 hour shift
- Hybrid work
- Nursing
- Mid-level
- 3 years
13d
Patient Care Navigator
Town Square Health —Rochester, NY
- $20 - $25 an hour
- Full-time
- CPR Certification
- Nursing
- Vital signs
- Health insurance
- Dental insurance
Quick Apply
Patient Support Specialist I
Spectrum Health & Human Services —Rochester, NY
- $17 - $19 an hour
- Weekends as needed
- Clean driving record
- Computer literacy
- High school diploma or GED
Quick Apply
6d
Department of Physical Medicine & Rehabilitation – Nurse Navigator
University of Rochester —Rochester, NY
- $76,689 - $103,521 a year
- Full-time
- Nursing
- Physical & Rehabilitation Medicine
- Mid-level
Ambulatory Complex Care Center – Nurse Navigator
University of Rochester —Rochester, NY
- $76,689 - $103,521 a year
- Full-time
- Nursing
- Mid-level
- 3 years
Acute Stroke Nurse Navigator
University of Rochester —Rochester, NY
- $76,689 - $103,521 a year
- Weekends as needed
- Acute care
- Nursing
- Patient monitoring
Ambulatory Wilmot Oncology Nurse Navigator at Strong: Radiation Oncology Nurse Navigator
University of Rochester —Rochester, NY
- $80,620 - $108,846 a year
- 8 hour shift
- Nursing
- Mid-level
- Outpatient experience
Wilmot Cancer Institute @ SMH: Gastrointestinal (GI) Oncology Nurse Navigator
University of Rochester —Rochester, NY
- $80,620 - $108,846 a year
- 8 hour shift
- Nursing
- Mid-level
- Outpatient experience
Veterinary Client Advocate (Client Service Representative) — Urgent Care Setting
Daya Urgent Veterinary Services —Spencerport, NY
- $22 - $25 an hour
- Full-time
- Children
- Cleaning
- In-person
- Paid parental leave
- Health insurance
Quick Apply
23h
Ambulatory Urology-Urologic Specialty Nurse Navigator
University of Rochester —Rochester, NY
- $76,689 - $103,521 a year
- Full-time
- Nursing
- RN License
- Mid-level
Patient Care Navigator (MA/LPN)
Town Square Health —Rochester, NY
- $20 - $25 an hour
- Full-time
- CPR Certification
- Nursing
- Vital signs
- Health savings account
- Health insurance
Quick Apply
Nurse Navigator - Pelvic Health Center
Unity Hospital of Rochester —Rochester, NY
- $80,753 - $110,292 a year
- Full-time
- Nursing
- RN License
- 5 years
Quick Apply
4d
Nurse Navigator - Breast Imaging
Rochester General Hospital —Rochester, NY
- $38.82 - $53.03 an hour
- Part-time
- Nursing
- RN License
- Hospital
Quick Apply
Patient Experience Advocate (Full-time, Variable)
Rochester General Hospital —Rochester, NY
- $18 - $22 an hour
- Full-time
- English
- High school diploma or GED
- Driver's License
Quick Apply
3d

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Ambulatory GI - Procedure Nurse Navigator
University of Rochester —Rochester, NY
Responsibilities include: facilitating preparation prior to procedure through telephone management, patient education, and coordination of care.
$76,398 - $99,320 a year
13d

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Gender Affirming Care Patient Navigator (PT)

Planned Parenthood CWNY -
Rochester, NY

Quick Apply

Job Details

Part-time
$21.89 - $25.36 an hour

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching

Qualifications

Working with LGBTQ+ individuals
Computer operation
Customer communication
Microsoft Excel
Microsoft Outlook
Medical law
Experience working with trauma survivors
Customer service
Patient advocacy
Documentation tools
Cultural competency
Working with individuals from diverse cultural backgrounds
Experience working with individuals from underserved communities
Gender issues counseling

Full Job Description

Description: Gender Affirming Care Patient NavigatorRochester, NY

Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.

In support of PPCWNY’s mission, the Gender Affirming Care (GAC) Patient Navigator is a community health professional who supports transgender, non-binary, and gender-diverse patients in accessing affirming, patient-centered healthcare. This role provides individualized assistance to patients while identifying and addressing systemic barriers at call center, health center, and broader patient care levels. The GAC Patient Navigator ensures that each patient experiences a clear, equitable, and compassionate pathway through PPCWNY’s gender-affirming services.

Essential Functions

Prepares, submits, and tracks prior authorization requests for gender-affirming services and procedures.
Contributes to program planning and execution that enhances access to safe, affirming, and patient-centered clinical services for gender-diverse populations.
Communicates with insurance companies to resolve issues causing delays or denials.
Works closely with clinical and administrative staff to ensure timely completion of required documentation.
Serves as a primary point of contact for patients seeking gender-affirming care.
Guides patients through scheduling, required documentation, insurance navigation, and follow-up steps.
Identifies patient needs, barriers, or concerns, and works collaboratively with internal teams to address them.
Serves as primary point of contact for GAC patients regarding barriers to care and social determinants of health
Provides warm handoffs and referrals to internal PPCWNY services and external community resources
Develops, updates, and organizes educational materials, referral guides, and workflow documents
Identifies structural, procedural, or cultural barriers that impact gender-diverse patients at PPCWNY.
Assists patients with linking to a primary care provider and to health insurance when needed
Provides immediate intervention for crisis situations, referrals and linking patients to community resources
Documents, tracks and follows-up on patient encounters, referral appointments and outcomes
Works collaboratively with Rochester-based Outreach and Education staff and Manager of Care Coordination to update and maintain referral lists/databases of community resources including service providers, community programs, and community organizations
Researches and identifies resources as patient needs arise if not currently known
Maintains strict confidentiality in accordance with agency policies and HIPAA
Helps promote a climate of positive sexual health
Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs. A commitment to Planned Parenthood of Central and Western New York’s mission, vision and values along with a commitment to providing services to a wide range of clients and to the goals of PPCWNY is essential

Other Accountability Activities

Attends appropriate community meetings and events to network with community agencies, organizations, and professionals to establish mutual referral relationships to improve health and well-being of community members
Attends bi-weekly supervision meetings with supervisors
Participates on committees and coalitions as assigned
Participates in agency meetings and initiatives as assigned
Other duties/tasks as assigned by supervisor

Requirements:

Qualifications

Applicants must possess the following qualifications (or equivalent combination of education and experience):

Education:

Bachelor’s degree in a related field (e.g., social work, psychology, nursing, public health, gender studies) preferred

Experience

Experience providing patient care, education, or navigation in gender-affirming care, family planning, and/or sexual health settings required
Experience in care coordination, case management, or patient navigation required
Experience with transgender and gender-diverse communities preferred
Familiarity with prior authorization processes or medical insurance systems
Experience working with EPIC or comparable electronic health record (EHR) systems preferred

Knowledge, Skills, & Abilities

Strong understanding of systems, services, and community-based resources available and affirming to transgender, gender-nonconforming, and nonbinary individuals in the Rochester and Finger Lakes Region
Knowledge of legal, administrative, and clinical processes related to gender affirmation, including name and gender marker changes and pathways to gender-affirming surgery
Awareness of Social Determinants of Health such as housing insecurity, food insecurity, mental illness, childcare needs, transportation barriers, interpersonal violence and their impact on health outcomes
Competency in navigating and advocating for patient access
Knowledge of or willingness to be trained in Trauma Informed Care tenets/practices and ability to use these practices with patients
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and internet-based tools
Excellent written and verbal communication, organizational, documentation, and problem-solving skills
Commitment to delivering exceptional, patient-centered customer service, including accurate documentation and timely, thorough follow-up
Ability to work independently, manage time effectively, set priorities, manage multiple tasks with accuracy, attention to detail, and flexibility
Ability to work as part of multi-disciplinary team
Ability to adapt to changing priorities and needs of patients and promote patient autonomy
Strong interpersonal and cooperative skills with both internal and external customers
Must show a commitment to respecting and learning about the differences and backgrounds, of all colleagues, patients, clients, customers, and vendors

Working Conditions

Standard health center and office environment
May experience visual fatigue working at computer with potential extended periods of sitting
Well-lit/ventilated

Physical Requirements

Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without accommodation
Ability to travel to all agency locations as assigned
Dealing with emotionally charged patient care issues possibly including grief & loss, interpersonal violence, and sexual, drug, & alcohol issues.

Work Schedule

This position is for regular part-time (RPT), 20 hours per week. Schedule will be Monday – Friday with evenings and Saturdays.

Benefits & Compensation

At PPCWNY, we are committed to equitable compensation practices and transparency. In alignment with these efforts, the pay for this position ranges from $21.89 to $25.36/hour. Actual compensation will be determined by experience and other factors permitted by law.

In addition to competitive compensation, PPCWNY offers an extensive benefits package with generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account or Flexible Spending Account, 401(k) with match, and much more!

Planned Parenthood of Central and Western New York is an equal opportunity employer.

Quick Apply

Refine Your Search

patient advocate jobs in rochester ny

Gender Affirming Care Patient Navigator (PT)

Ambulatory GI - Procedure Nurse Navigator

Patient Care Navigator

Patient Support Specialist I

Department of Physical Medicine & Rehabilitation – Nurse Navigator

Ambulatory Complex Care Center – Nurse Navigator

Acute Stroke Nurse Navigator

Ambulatory Wilmot Oncology Nurse Navigator at Strong: Radiation Oncology Nurse Navigator

Wilmot Cancer Institute @ SMH: Gastrointestinal (GI) Oncology Nurse Navigator

Veterinary Client Advocate (Client Service Representative) — Urgent Care Setting

Ambulatory Urology-Urologic Specialty Nurse Navigator

Patient Care Navigator (MA/LPN)

Nurse Navigator - Pelvic Health Center

Nurse Navigator - Breast Imaging

Patient Experience Advocate (Full-time, Variable)

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