Top 10 Senior customer service representative Jobs in Rochester Ny

Customer Service Senior Representative, Patient Scheduling - Accredo- Rochester, NY
The Cigna Group —Rochester, NY
- $18 - $27 an hour
- Online Application
- Microsoft Outlook
- 5 years
- Research
- Paid holidays
- Health insurance
3d
Customer Care Representative - Career Advancement Opportunities!!
Casella Waste Systems, Inc. —Rochester, NY
- $21 - $22 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Sr Associate, Customer Care
Cotality —Rochester, NY
- $39,500 - $45,760 a year
- Full-time
- Research
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
10d
Senior Director - Customer Service
Avangrid —Rochester, NY
- $180,000 - $225,000 a year
- Extended hours
- 11+ years
- Finance
- Master's degree
- Dental insurance
- Tuition reimbursement
3d
Senior Manager Client Services Ops, East-Majors
PAYLOCITY CORPORATION —Pittsford, NY
- $98,000 - $140,000 a year
- Full-time
- 5 years
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
Senior Manager Client Services Ops, Enterprise - East
PAYLOCITY CORPORATION —Pittsford, NY
- $98,000 - $140,000 a year
- Full-time
- 5 years
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Care Escalations Associate (Property Tax)
Cotality —Rochester, NY
- $38,500 - $45,760 a year
- Full-time
- Research
- 3 years
- High school diploma or GED
- Paid parental leave
- Paid holidays

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Client Services Manager (Care Manager) – Senior Home Care
HSC Central Ohio LLC —Worthington, OH
Valid driver's license, proof of insurance, and ability to travel locally. Minimum of 2 years of experience in a care-related field.
From $50,000 a year
9d
Customer Service Representative- Mon-Fri 8 AM - 4:30 PM
DSV —Lockbourne, OH
Essential Functions:Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol…
$27 - $29 an hour
9d

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Customer Service Senior Representative, Patient Scheduling - Accredo- Rochester, NY

The Cigna Group -
Rochester, NY

Apply Now

Job Details

Full-time
$18 - $27 an hour
3 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Smoking cessation program
Vision insurance
Life insurance

Qualifications

Microsoft Outlook
Spreadsheets
High school diploma or GED
Excel data analysis

Full Job Description

In this exciting and challenging role as a Customer Service Senior Representative, you will be working within the fast-paced environment of the Central Nursing Team. As a first line of contact, this role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems.

Location: You will be working onsite our in Rochester, NY location
Schedule: Monday-Friday, 8am-5pm EST

What you’ll do:

Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches.
Completes all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses, and proactively monitors all patient appointments to confirm accuracy.
Works with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service.
Works with various staff, departments, and prescribers via fax, email, IM, and phone. Monitors both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask.
Manipulates multiple Excel documents to determine what needs to be completed and urgency of completion.
Responds timely to inquiries from patients, field staff, and other departments for information and assistanceregarding nursing and patient referrals and schedules.
Investigate/research issues and provide resolution.
Take initiative for problem solving with ability to multitask effectively and use critical thinking.
Correct and timely entry of data in appropriate systems.

What you need to do the job:

High School education or GED required.
5 years of relevant Customer Service experience.
High proficiency and regular use of Excel and Outlook required.
A pro-active work ethic with ability to be managed/trained virtually.
Be detailed oriented.
Excellent written and oral professional communication skills.
Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 18 - 27 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs,click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please emailseeyourselfthecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a mannerconsistent with all federal, state and local ordinances.

Apply Now

Refine Your Search

senior customer service representative jobs in rochester ny

Customer Service Senior Representative, Patient Scheduling - Accredo- Rochester, NY

Customer Care Representative - Career Advancement Opportunities!!

Sr Associate, Customer Care

Senior Director - Customer Service

Senior Manager Client Services Ops, East-Majors

Senior Manager Client Services Ops, Enterprise - East

Customer Care Escalations Associate (Property Tax)

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