Top 25 Service desk manager Jobs in Rochester Ny

Manager Customer Service (Growth)
PAYLOCITY CORPORATION —Pittsford, NY
- $79,300 - $120,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Manager Client Services Ops- Enterprise
PAYLOCITY CORPORATION —Pittsford, NY
- $74,600 - $115,000 a year
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
IT Service Coordinator
Just Solutions, Inc. —Fairport, NY
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Supervising experience
- Health savings account
- Disability insurance
Quick Apply
Mgr, Customer Technology Svs, IIE
University of Rochester —Rochester, NY
- $86,900 - $130,300 a year
- Weekends as needed
- Windows
- Analysis skills
- University
Manager, Managed Services (Payroll)
PAYLOCITY CORPORATION —Pittsford, NY
- $74,600 - $120,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
13d
Sup, Customer Technology Svc
University of Rochester —Brighton, NY
- $64,200 - $96,200 a year
- Weekends as needed
- Remote
- 5 years
- Mid-level
- Office
6d
Manager Client Services Ops- Majors
PAYLOCITY CORPORATION —Pittsford, NY
- $74,600 - $120,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Success Representative
Brite —Victor, NY
- $65,000 - $80,000 a year
- Full-time
- Azure
- Mid-level
- Bachelor's degree
Customer Tech Suppt Tech I
University of Rochester —Rochester, NY
- $20.34 - $28.51 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Travel
10d
Epicor Operations Consultant
ComTec Solutions LLC —Rochester, NY
- $75,000 - $125,000 a year
- Weekends as needed
- Remote
- 5 years
- Mid-level
- Office
- Paid holidays
- Dental insurance
Lead Client Services Ops - Growth
PAYLOCITY CORPORATION —Pittsford, NY
- $72,000 - $85,100 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Senior Risk and Compliance Analyst
Constellation Brands —Rochester, NY
- $96,700 - $148,100 a year
- Full-time
- HIPAA
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
8d
Client Services Supervisor - Majors
PAYLOCITY CORPORATION —Pittsford, NY
- $82,000 - $85,000 a year
- Microsoft Access
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Sales Account Manager
Noble Gas Solutions —Rochester, NY
- $80,000 - $100,000 a year
- Full-time
- 5 years
- Office
- US work authorization
- Health insurance
Quick Apply
TEMP - Implementation Consultant I - Payroll
PAYLOCITY CORPORATION —Pittsford, NY
- $25 an hour
- Full-time
- 5 years
- Office
- High school diploma or GED
Quick Apply
14d
Product Training Specialist
Engineered Lifting Systems & Equipment, Inc. (US) —Victor, NY
- $64,849 - $97,273 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
2d
Account Manager - Inside Sales, Bilingual
SWEETENERS PLUS LLC —Rochester, NY
- $75,000 - $95,000 a year
- Full-time
- Spanish
- Microsoft Excel
- English
- Health savings account
- Paid holidays
Quick Apply
ASO Sales Executive - AsureWorks
Asure Software —Rochester, NY
- $165,000 - $195,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Health savings account
- Employee stock purchase plan
Quick Apply
Technical Program Manager
Source Intelligence —United States
- $65,000 - $70,000 a year
- Full-time
- English
- Continuous improvement
- Team management
- Health savings account
- Health insurance

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Manager Customer Service (Growth)

PAYLOCITY CORPORATION -
Pittsford, NY

Quick Apply

Job Details

Full-time
$79,300 - $120,000 a year

Benefits

Health insurance
Dental insurance
RSU
Vision insurance
401(k) matching

Qualifications

Team leadership
Spreadsheets
Employee relationship building
Metrics Reporting
Key Performance Indicators
Bachelor's degree
Customer relationship management
Management reporting

Full Job Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview:

Client Services Manager Ops play a pivotal role in ensuring client satisfaction and retention. They develop strategies to effectively address issues, proactively service highly complex clients and lead a team comprising of leaders and various levels of Account Managers. Success in this role is driven by proficiency with technology, ability to quickly learn our HCM platform and products, and a deep commitment to providing outstanding customer service. This role requires a unique balance of leadership, technical expertise, process management, and soft skills to be effective.

Client Service Manager Ops works with a peer team of Managers to appropriately prioritize client interactions and efforts on behalf of the client. This includes engaging directly with clients by directly addressing escalated calls and working to negotiate with the client and our internal partners for the betterment of the business. This position will focus on our Growth clients.

Primary Responsibilities:

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Develop strategies and initiatives to enhance and maintain client satisfaction and retention.
Lead and manage a team of Account Managers providing coaching and guidance on client interactions, issue resolution, and the application of soft skills to minimize client risk.
Facilitate continuous learning opportunities to expand the knowledge base of your staff.
Offer proactive development opportunities aligned with corporate goals and values.
Create and maintain an effective and positive work environment that encourages open communication, learning, coaching and recognition in line with the organization’s values.
Monitor team workload, ensuring appropriate balance of volume, priority, and client/account manager alignment.
Manage the hiring and onboarding of new team members, emphasizing the establishment of strong trusted relationships from day one.
Generate creative solutions and innovative ideas to increase employee engagement and retention.
Collaborate with cross-functional partners to ensure that processes and tools are in place to best support clients and the client services team, including Technical Services, Finance, Tax, Sales, Support, Distribution, and Implementation.
Exhibit flexibility in day-to-day responsibilities, emphasizing agility in adapting to changing circumstances.
This job requires up to 25% travel for internal and/or client-facing meetings.

Education and Experience:

Bachelor’s degree required
2+ years of previous leadership experience in a customer service/customer relationship role
Experience using reporting and metrics as a key part of the job (Monthly/Quarterly KPIs)
Experience with leading other leaders preferred
Previous experience in HCM/Direct Payroll Industry
Experience working with payroll, HCM, or HRIS software
Excellent knowledge of MS Office, including MS Excel
Strong interpersonal skills
Physical requirements
Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The base pay range for this position is $79,300 - $120,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits . This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.

Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws.

Quick Apply

Refine Your Search

service desk manager jobs in rochester ny

Manager Customer Service (Growth)

Manager Client Services Ops- Enterprise

IT Service Coordinator

Mgr, Customer Technology Svs, IIE

Manager, Managed Services (Payroll)

Sup, Customer Technology Svc

Manager Client Services Ops- Majors

Customer Success Representative

Customer Tech Suppt Tech I

Epicor Operations Consultant

Lead Client Services Ops - Growth

Senior Risk and Compliance Analyst

Client Services Supervisor - Majors

Sales Account Manager

TEMP - Implementation Consultant I - Payroll

Product Training Specialist

Account Manager - Inside Sales, Bilingual

ASO Sales Executive - AsureWorks

Technical Program Manager

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