Top 129 Customer service manager Jobs in Rock Hill, Sc

Customer Service Manager, Airport Customer Operations
American Airlines —Charlotte, NC
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
6d
Contact Center Supervisor - Charlotte
Morris-Jenkins —Charlotte, NC
- $75,000 - $80,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Customer Experience Manager- Charlotte,NC
Caesarstone —Charlotte, NC
- $100,000 - $127,000 a year
- Full-time
- Oracle
- Writing skills
- Mid-level
Quick Apply
Delivery Manager II
GHX —Charlotte, NC
- $32.21 - $43.26 an hour
- Monday to Friday
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
SVP, Premium Service
LPL Financial Corp —Fort Mill, SC
- $187,975 - $313,223 a year
- Full-time
- Organizational skills
- Financial services
- Senior level
- Health insurance
- Paid time off
Quick Apply
Customer Implementation Delivery Leader
U.S. Bank National Association —Charlotte, NC
- $94,010 - $110,600 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
12d
Associate Director, PBM Client Services
Healthcare Support —Charlotte, NC
- $136,000 - $179,000 a year
- Monday to Friday
- Hybrid work
- 6 years
- Office
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
AVP, Client Experience Manager - IAN
LPL Financial —Fort Mill, SC
- $97,541 - $162,534 a year
- Full-time
- 3 years
- Senior level
- Leadership
- Health insurance
- Paid time off
Quick Apply
2d
Customer Support Manager, Petro
AMETEK, Inc. —Fort Mill, SC
- $95,000 - $115,000 a year
- Microsoft Excel
- Microsoft Outlook
- 8 years
Operations Supervisor
TQL —Charlotte, NC
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Sr. Manager, Customer Experience Insights & Excellence
Scout Motors —Charlotte, NC
- $150,000 - $181,250 a year
- Full-time
- 18 years or older
- Management
- Office
- Paid jury duty
- Paid parental leave
Quick Apply
11d
Workforce Management Administrator
Spectrum —Charlotte, NC
- Full-time
- Word processing
- Writing skills
- English
- Opportunities for advancement
Customer Service Manager
Integrated Power Services —Rock Hill, SC
- $60,000 - $90,000 a year
- Overtime
- Pass drug screening
- Research
- Mid-level
- Health insurance
- Dental insurance
11d
Customer Support Supervisor
CPI Security —Charlotte, NC
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Manager, Service Delivery
TTEC —Charlotte, NC
- Mid-level
- Office
- Mentoring
Team Lead - Global Solutions Onboarding
U.S. Bank National Association —Charlotte, NC
- $98,175 - $115,500 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Senior Director, Servicing Operations
Mission Lane —Charlotte, NC
- $184,000 - $216,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
Client Services Team Manager
Amwins —Charlotte, NC
- Microsoft Excel
- Mid-level
- Analysis skills
- On-the-job training
- Opportunities for advancement
Quick Apply
Director of Premium Services & Engagement
Hornets Basketball, LLC —Charlotte, NC
- Weekends as needed
- 7 years
- Business development
- Organizational skills
Quick Apply
Technical Customer Support & RMA Manager
Teguar Corporation —Charlotte, NC
- Full-time
- Mid-level
- Office
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply

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Customer Service Manager, Airport Customer Operations

American Airlines -
Charlotte, NC

Apply Now

Job Details

6 days ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Benefits from day one
Pet insurance

Qualifications

High school diploma or GED

Full Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Manage escalated service issues and be visible to your team members when problems arise
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Valid driver's license
Ability to qualify for (SIDA) badge
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Apply Now

Refine Your Search

customer service manager jobs in rock hill, sc

Customer Service Manager, Airport Customer Operations

Contact Center Supervisor - Charlotte

Customer Experience Manager- Charlotte,NC

Delivery Manager II

SVP, Premium Service

Customer Implementation Delivery Leader

Associate Director, PBM Client Services

AVP, Client Experience Manager - IAN

Customer Support Manager, Petro

Operations Supervisor

Sr. Manager, Customer Experience Insights & Excellence

Workforce Management Administrator

Customer Service Manager

Customer Support Supervisor

Manager, Service Delivery

Team Lead - Global Solutions Onboarding

Senior Director, Servicing Operations

Client Services Team Manager

Director of Premium Services & Engagement

Technical Customer Support & RMA Manager

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Intro

Why you'll love this job

What you'll do

All you'll need for success

What you'll get

Feel free to be yourself at American

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