Top 26 Technical support manager Jobs in Rock Hill, Sc

Technical Customer Support & RMA Manager
Teguar Corporation —Charlotte, NC
- Full-time
- Mid-level
- Office
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
Technical Site Operations Manager
Xerox —Charlotte, NC
- $78,519 - $106,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Inventory management
- Mid-level
Customer Service Manager
Integrated Power Services —Rock Hill, SC
- Overtime
- Pass drug screening
- Research
- Mid-level
- Health insurance
- Dental insurance
Program Manager/Training Lead
Contact Government Services, LLC —Charlotte, NC
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Technical Support/Maintenance Supervisor
Thermo Fisher Scientific —Charlotte, NC
- Full-time
- Computer Science
- English
- Mid-level
Incident Manager
Assetmark —Charlotte, NC
- $80,000 - $110,000 a year
- Full-time
- Hybrid work
- Azure
- 5 years
- AWS
- Health savings account
- Health insurance
Tech Lead - Desktop Support (Field Services)
Cognizant —Charlotte, NC
- Full-time
- 5 years
- Office
- Windows
Full Time Assistant Customer Service Manager
Harris Teeter —Fort Mill, SC
- Full-time
- Word processing
- Computer literacy
- Basic math
13h
Customer Support Supervisor
CPI Security —Charlotte, NC
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply
FT Manager Customer Service (H)
Food Lion —Fort Mill, SC
- Full-time
- Sales
- Merchandising
- Mid-level
4d
FT Assistant Manager Customer Service
Food Lion —York, SC
- Full-time
- Sales
- Merchandising
- Mid-level
Technical Enablement Manager
SolarWinds —Charlotte, NC
- Bachelor's degree
- Product management
- Mentoring
Quick Apply
8d
Customer Service Manager
Morris South —Charlotte, NC
- Management
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Team Lead, Support Technician
Palmetto Clean Technology —Charlotte, NC
- Background check
- Google Workspace
- 7 years
- Paid parental leave
- Health insurance
Quick Apply
6d
Team Lead, Support Technician
Palmetto Solar —Charlotte, NC
- Background check
- Google Workspace
- 7 years
- Paid parental leave
- Health insurance
6d
Field Enablement Manager, AI Solutions
SolarWinds —Charlotte, NC
- Mid-level
- SharePoint
- Training & development
Quick Apply
13d
ServiceNow Functional Lead
Deloitte —Charlotte, NC
- $95,600 - $188,400 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
Financial Services Digital Customer Experience Strategy Leader
Capgemini —Charlotte, NC
- Full-time
- Hybrid work
- Computer Science
- Marketing
- Finance
- Health insurance
- Paid time off
Quick Apply
AI Enablement Manager
Crowe —Charlotte, NC
- $87,200 - $179,500 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Mentoring
Quick Apply
5d

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Technical Service Operations Manager
Xerox —Westerville, OH
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PNC Financial Services Group —Columbus, OH
Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
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Technical Customer Support & RMA Manager

Teguar Corporation -
Charlotte, NC

Quick Apply

Job Details

Full-time

Benefits

AD&D insurance
Paid holidays
Relocation assistance
Health insurance
Dental insurance
Paid time off
Snacks provided
Vision insurance
401(k) matching
Gym membership
Referral program

Qualifications

Managing technical support teams
Customer communication
Customer returns handling
Managing teams in a customer support role
Metrics Reporting
Managing clients in a customer support role
Key Performance Indicators
Team management
Technical customer support solution
Business operations

Full Job Description

Teguar is a leading provider of cutting-edge industrial and medical computer solutions that are specifically designed to provide reliable performance in the most demanding environments and applications. Founded in 2010, we are a fast-growing Inc 5000 company and we believe in excellence in the quality of our products, the quality of our customer service and the quality of our team.

About the Role

We are seeking a Technical Customer Support & RMA Manager to lead Teguar's Technical Support and RMA repair services departments.

This role ensures customers receive timely, accurate, and professional technical service while building the processes, metrics, communication rhythms, and team structure needed to support current operations and future growth.

This role is 100% on-site and located in our Charlotte, NC headquarters.

What You’ll Do

Lead daily operations of the Technical Support and RMA/Repair services departments.
Manage team performance, staffing, training, coaching, and employee development.
Build and maintain scalable processes for Technical Support and RMA, including intake, triage, escalation, documentation, automation rollout, and handoffs with Sales, Product Management, Operations, Quality, and Fulfillment.
Establish and monitor KPIs including response times, repair turnaround times, backlog, service quality, and customer satisfaction.
Oversee customer escalations and ensure timely resolution of technical issues, repairs, returns, and exchanges.
Analyze service trends and customer feedback to identify improvement opportunities and product quality concerns.
Manage repair department performance, including service costs, repair efficiency, and departmental profitability.
Partner with Sales, Product Management, Operations, Quality and Fulfillment to resolve customer issues and improve service delivery.
Maintain expertise of company products, services, and technical solutions.

Requirements

Bachelor's degree in Business, Information Technology or related field and 4 years of relevant experience; or a minimum of 7 years experience in lieu of education; or an equivalent combination of education and experience.
4+ years of experience in technical support, service operations, or repair services.
Experience managing both a customer-facing Technical Support team and an RMA/Repair Services operation.
Proven experience developing KPIs and improving service performance metrics.
Experience with industrial, medical, embedded, or computer hardware products.
Eligible to work in the United States without visa sponsorship.
Able to work on-site.

Preferred

Knowledge of export related governmental regulation.
ISO 9001 and/or ISO 13485 experience.

Benefits

Up to $10,000 in relocation assistance for the right candidate for this position.
401K matching
HRA (Health Reimbursement Account) covers medical, dental and vision expenses
Basic Life and AD&D Insurance
Supplemental Insurance plans
Gym membership
Paid Holidays and PTO days
Birthday PTO and Volunteer Day
Culture Committee Program
Employee Referral Bonus Program
Modern office work environment with free drinks and snacks

Quick Apply

Refine Your Search

technical support manager jobs in rock hill, sc

Technical Customer Support & RMA Manager

Technical Site Operations Manager

Customer Service Manager

Program Manager/Training Lead

Technical Support/Maintenance Supervisor

Incident Manager

Tech Lead - Desktop Support (Field Services)

Full Time Assistant Customer Service Manager

Customer Support Supervisor

FT Manager Customer Service (H)

FT Assistant Manager Customer Service

Technical Enablement Manager

Customer Service Manager

Team Lead, Support Technician

Team Lead, Support Technician

Field Enablement Manager, AI Solutions

ServiceNow Functional Lead

Financial Services Digital Customer Experience Strategy Leader

AI Enablement Manager

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