Top 228 Support specialists Jobs in Rockford, Il

Field Service Support Specialist
Ipsen International Inc —Cherry Valley, IL
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Tuition reimbursement
Computer Support Specialist
Global Data Consultants —Beloit, WI
- CAD
- Mid-level
- Windows
- Opportunities for advancement
14d
Customer Service and Operations Specialist (Part-Time)
Confidential —Rockford, IL
- $20 - $25 an hour
- Part-time
- Microsoft Outlook
- ERP systems
- Administrative experience
Quick Apply
Underground Specialist
Roto-Rooter Plumbing & Drain —Rockford, IL
- $200 - $300 a day
- Full-time
- Construction site
- Heavy equipment operation
- Communication skills
Quick Apply
FAMILY SUPPORT SPECIALIST
City of Rockford —Rockford, IL
- $23.05 an hour
- Full-time
- Classroom
- Computer literacy
- Writing skills
- Health savings account
- Health insurance
Quick Apply
Customer Care Specialist
Saia Motor Freight Line LLC —Rockford, IL
- $22.15 - $26.80 an hour
- Full-time
- 18 years or older
- English
- Mid-level
Quick Apply
Regulatory Documentation Specialist
TH Foods, Inc. —Loves Park, IL
- $26 an hour
- Word processing
- ERP systems
- English
School Communications and Operations Support Specialist
St. Moritz Security Services —Rockford, IL
- $20 an hour
- Full-time
- Background check
- Google Workspace
- Microsoft Outlook
Quick Apply
Human Resource Expert
Target —Rockford, IL
- $16 - $24 an hour
- Part-time
- Communication skills
- Entry level
- Flexible schedule
22h
Surgery Scheduling Pre-Authorization Specialist
OSF HealthCare —Rockford, IL
- $18.80 - $22.12 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
3d
LABORATORY COLLECTION SPECIALIST
Cordant Health Solutions —Rockford, IL
- $15 - $17 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Health savings account
- Paid holidays
Quick Apply
Supply Chain Specialist, Perioperative - Days
Mercy Health System Corporation —Rockford, IL
- $23.65 - $34.29 an hour
- Full-time
- Hospital
- Customer service
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
9d
Receiving Specialist Part Time
Ollies Bargain Outlet, Inc. —Rockford, IL
- Part-time
- Merchandising
- Maintenance
- High school diploma or GED
Quick Apply
11d
Material Support Specialist - 2nd shift
Taylor Commercial Foodservice LLC —Rockton, IL
- Overtime
- Warehouse
- Entry level
- Commercial
- Disability insurance
- Health insurance
Quick Apply
8d
Security Specialist
PCI Pharma Services —Rockford, IL
- $22.15 - $25.00 an hour
- Overtime
- Military
- Computer literacy
- Basic math
- Health insurance
- Dental insurance
GAMBLING PEER SUPPORT SPECIALIST
Remedies Renewing Lives —Rockford, IL
- $20.00 - $23.92 an hour
- Weekends as needed
- Addiction Medicine
- HIPAA
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Occupancy Specialist II
Rockford Housing Authority —Rockford, IL
- From $47,116.86 a year
- Full-time
- Word processing
- Computer literacy
- Mid-level
- Travel reimbursement
Quick Apply
Sourcing Specialist
Phelps Industries LLC —Rockford, IL
- Full-time
- Inventory management
- Mid-level
- Communication skills
Quick Apply
Quality Specialist
siffron —Rockford, IL
- $17.06 - $25.59 an hour
- Overtime
- High school diploma or GED
- Ability to lift 50 pounds
- Continuous improvement
- Paid parental leave
- Health savings account
Personnel Specialist
Harlem School District #122 —Machesney Park, IL
- $52,000 - $65,000 a year
- Online Application
- School experience
- Google Workspace
- Mid-level
- Health savings account
- Health insurance
Quick Apply
9d

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Field Service Support Specialist

Ipsen International Inc -
Cherry Valley, IL

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Tuition reimbursement
Paid time off
401(k) matching

Qualifications

Email customer support
Microsoft Outlook
Industrial equipment diagnostics
Electrical work
Industrial equipment troubleshooting
High school diploma or GED
Math
Troubleshooting electrical systems
Mechanical troubleshooting

Full Job Description

Description: Ipsen is a Drug Free Workplace

Why You'll Love Working With Us:

We believe great benefits shouldn't have to wait. That’s why we offer:

Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required.
401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.
Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program

Position Summary

The Technical Support Specialist is responsible for providing technical support for all Ipsen Furnace customers. This position is responsible for troubleshooting issues and assisting Field Service Engineers and Ipsen customers with mechanical, software, and hardware failures, and user related questions. The Technical Support Specialist must exercise good judgment and technical heat treating furnaces expertise to determine the source of the problem and the most appropriate way to resolve.

This is a highly specialized industrial equipment role supporting vacuum heat treating furnaces, you will be diagnosing complex vacuum furnace mechanical and electrical failures.

Essential Duties and Responsibilities

Serve as the primary contact for technical support related questions/actions coming from the field by either service personnel or direct from customers.
Manages incoming calls, often at times outside standard office hours, and ensures timely follow up response through conclusion of issues is priority to ensure customer satisfaction.
Take ownership of support requests seeing them through to resolution.
Utilize troubleshooting guides, bulletins, and other information to assist with resolving issues.
Complete detailed reports listing technical assistance requests creating documentation to assist internal staff and customers to better understand troubleshooting of products and features via CRM and other programs.
Prioritize and manage multiple priorities at one time, while quickly determining if issues are more complex and escalate as appropriate.
Assist sales department with technical questions and requests in a prompt and professional manner.
Generate sales leads and revenue through upgrades, support sales with new ideas.
Represents Ipsen Customer Service relative to parts sales, service agreement or requirements.
Clearly communicates with Regional Service Managers / Sales Engineers to inform them of possible service needs in their region.
Assists with training of internal employees (Customer Service and Field Service team) as well as external customers during Ipsen U programs.

Requirements:

Education and/or Experience

High School Diploma or equivalent required coupled with formal post HS training, course work, certifications and/or apprenticeship training. Associates or Bachelor's degree in a technical field strongly preferred.
4 + years related technical experience required.
Experience with troubleshooting, repair, and maintenance practices of vacuum furnace heat treating equipment preferred.

Knowledge, Skills, and Abilities

Ability to keep a professional attitude and demeanor when working with customers, either on the phone or in the field.
Ability to understand and troubleshoot vacuum furnaces issues relating to mechanical and electrical faults.
Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward thinking and customer-first attitude.
Possess experience working with robust CRM systems (EX: Sales Force Service Cloud) preferred.
Ability to use MS Office suite of programs (Excel, Word, Outlook, etc.).
Ability to speak clearly & confidently about Ipsen vacuum furnaces, repair recommendations, and interact with technical customers via email, phone, or via chat functions.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Requires the ability to function as a team member and contribute to group goals.

Physical/Mental/Environmental Factors

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit and use hands and finger dexterity.
Occasionally required to stand, walk, reach with hands and arms.
Regularly requires close vision, hearing and talking.
Exposure to moderate noise level.
Requires the ability to maintain mental alertness outside of standard working hours.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Exact compensation may vary based on skills, experience, and location.

To learn more about available benefits, please click https://ipsenglobal.com/about/#careers

Apply Now

Refine Your Search

support specialists jobs in rockford, il

Field Service Support Specialist

Computer Support Specialist

Customer Service and Operations Specialist (Part-Time)

Underground Specialist

FAMILY SUPPORT SPECIALIST

Customer Care Specialist

Regulatory Documentation Specialist

School Communications and Operations Support Specialist

Human Resource Expert

Surgery Scheduling Pre-Authorization Specialist

LABORATORY COLLECTION SPECIALIST

Supply Chain Specialist, Perioperative - Days

Receiving Specialist Part Time

Material Support Specialist - 2nd shift

Security Specialist

GAMBLING PEER SUPPORT SPECIALIST

Occupancy Specialist II

Sourcing Specialist

Quality Specialist

Personnel Specialist

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