Top 280 Member experience specialist Jobs in Rockford, Il

Patient Access Specialist
Mercy Health System Corporation —Rockford, IL
- $21.00 - $31.50 an hour
- Full-time
- Computer literacy
- Medical office experience
- HIPAA
- Paid parental leave
- Health savings account
Quick Apply
Member Experience Specialist –
MembersAlliance —Rockford, IL
- Office
- High school diploma or GED
- Entry level
Service Desk Specialist
Rock Valley College —Rockford, IL
- $22.98 - $27.25 an hour
- Full-time
- Classroom
- Maintenance
- Mid-level
5d
Medical Receptionist- Rockford
Community Home Physicians —Rockford, IL
- $20 - $23 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Adults
Quick Apply
Workplace Health and Safety Specialist, Early Career – (2027) – East
Amazon.com Services LLC —Rockford, IL
- $25.19 - $30.09 an hour
- Weekends as needed
- Data analysis skills
- Ability to climb stairs
- Master's degree
- AD&D insurance
- Health insurance
8d
Medical Coding Specialist II - Inpatient
UW Health —Rockford, IL
- $29.37 - $44.04 an hour
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- 2 years
- Disability insurance
- Health insurance
Billing Specialist Clinical Research
UW Health —Rockford, IL
- $22.64 - $32.83 an hour
- 8 hour shift
- Hybrid work
- Mid-level
- Clinic
- Bachelor's degree
- Disability insurance
- Health insurance
Reimbursement Specialist
UW Health —Rockford, IL
- $18.50 - $24.98 an hour
- Overtime
- Hospital
- Mid-level
- Disability insurance
- Health insurance
(USA) Member Specialist
Sam's Club —Rockford, IL
- $18 - $26 an hour
- High school
- Merchandising
- Continuous improvement
- Paid jury duty
- Disability insurance
Telephone Counseling - Intake Specialist
Prairie State Legal Services —Rockford, IL
- $38,000 - $48,983 a year
- Full-time
- Remote
- Spanish
- English
- Research
- Paid parental leave
- Paid holidays
Quick Apply
12d
Sterile Processing Instrument Coordinator
UW Health —Rockford, IL
- $24.24 - $35.14 an hour
- Full-time
- Hospital
- 5 years
- High school diploma or GED
Community Engagement Specialist
ROCKFORD PARK DISTRICT —Rockford, IL
- $30.58 - $45.88 an hour
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Wellness program
- Health savings account
Quick Apply
8d
Photo Specialist
Walgreens —Rockford, IL
- $15.00 - $17.50 an hour
- Weekends as needed
- English
- Fair chance
- Entry level
8d
Principal Specialist, New Product Introduction (Hybrid)
Collins Aerospace —Rockford, IL
- $86,800 - $165,200 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Loan repayment program
Nurse Navigator
Meta Care Inc., —Rockford, IL
- $55,000 - $60,000 a year
- Full-time
- Spanish
- Nursing
- Microsoft Excel
- Wellness program
- Mileage reimbursement
Quick Apply
11d
Technical Product Specialist
Natural Choice Corporation —Loves Park, IL
- $37,000 - $42,000 a year
- Full-time
- Background check
- Computer literacy
- ERP systems
- Health insurance
- 401(k)
Quick Apply
IT Infrastructure Specialist
Custom Aluminum Products —Genoa, IL
- $58,000 - $70,000 a year
- Full-time
- Mid-level
- Travel
- In-person
- Paid holidays
- Health insurance
Quick Apply
Flooring Sales Specialist
STATELINE CARPET AND FLOORING —Rockford, IL
- From $800 a week
- Full-time
- Merchandising
- Construction experience
- Communication skills
- Paid training
- Paid time off
Quick Apply
2d
SY 26-27 School Occupational Therapist - OT
PediaStaff —Rockford, IL
- $50 - $56 an hour
- Contract
- School experience
- Classroom
- Mid-level
Quick Apply
Peer Support Specialist - 2nd Shift
Rosecrance Inc. —Rockford, IL
- $18.43 an hour
- Full-time
- Outpatient experience
- High school diploma or GED
- Driver's License
- Wellness program
- AD&D insurance
Quick Apply

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Patient Access Specialist

Mercy Health System Corporation -
Rockford, IL

Quick Apply

Job Details

Full-time
$21.00 - $31.50 an hour

Benefits

Paid parental leave
Health savings account
Caregiver leave
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Vision insurance
Employee discount

Qualifications

Medical office experience

Full Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensures all scheduled visits are pre-registered and accounts are appropriately certified/authorized before the service date.
Initiates, obtains, and documents referrals/authorizations/pre-certifications in appropriate systems.
Answers incoming external/internal telephone calls, determines purpose of calls and schedules appropriately or routes to physician practices or other departments as appropriate.
Registers new and returning patients via multiline phone lines, and various Mercy systems/applications for visits within the Mercyhealth System ensuring that all required elements are gathered to ensure payment for the service provided.
Initiates outbound calls to external providers, patients, and/or payers based on referrals entered into the system and schedules appropriately. Communicates with provider's office as needed.
Ensures compliance with Access and Revenue Cycle related policies and procedures.
Manages waitlists and rescheduling/cancellation of appointments as necessary.
Completes accounts in assigned worqueues.
Manages patient initiated scheduling requests through MyChart, Telehealth, or other self-scheduling applications.
Maintains a high level of professionalism and provides a quality patient experience.
Schedules appointments appropriately according to provider and clinic-based protocols.
Performs ancillary tasks by providing outreach to patients. Must have excellent customer service skills.
Answers questions about organization and provides callers with address, directions and other information about the site that they are scheduled for.
Able to articulate information in a manner that patients, guarantors, and family members understand.
Ensures compliance with reporting related to demographics and federal and state requirements.
Has in-depth knowledge of community based, state or federal government programs to provide assistance to patients who have limited or no ability to pay for their health care needs.
Screens patients and provides assistance with completion of applications, if necessary.
Serves as a liaison to clinical staff by maintaining good communication regarding any problems and/or resolutions to patient issues or access concerns.
Contacts insurance companies or employer groups via phone, web portals, electronic applications, or other appropriate means to determine eligibility and benefits for necessary services to obtain financial resolution and guarantee payment on account.
Maintains current knowledge of payor payment provisions and regulations to ensure correct data is gathered and documented.
Provides financial information to patients, which includes patient financial obligations, estimated costs of services, billing practices, and establishing payment arrangements as necessary.
Collects co-pays, deductible and other out of pocket expenses via phone and/or in person and ensures patients understand their financial obligation and arrange for payment at the time of visit.
Thorough understanding of patient payment options to be able to direct patients to appropriate resource for financial assistance programs. These programs may include Medicaid, Mercy Community Care, and other community assistance as appropriate.
Advises department leadership of possible postponement or deferral of any elective/non-emergent service which have not been approved prior to service date.
Documents activity within appropriate EMR or patient accounting systems.
Complies with Mercyhealth Cash Handling and Collection Policies.
Demonstrates an understanding and follows patient confidentiality policies and all HIPAA Regulations.
Performs other clerical duties as needed such as faxing, filing and photocopying.
Subject matter expert with regards to assigned responsibilities.
Provides training to new partners, as well as on an as-needed basis.
Completes pre-registration and ensures appropriate referrals are in place and authorized.
Ensures compliance with Patient Access and Revenue Cycle related policies and procedures.
Reviews external orders/referrals to ensure authorization and compliance requirements are met.
Assists with schedule utilization reports/documentation
Participates in workgroups related to access/scheduling improvements.
Notifies leadership of scheduling or access issues (time to next appt, provider cancellations, etc.).
Schedules for all specialties and modalities across the system.
Completes pre-registration at time of scheduling.
Promotes digital access and patient engagement.
Ensure coordination occurs throughout the entire system rather than at one physical location. Ensures that medical necessity is met.
Utilizes waitlists for the system to ensure that we are accelerating patients accessing system.
Focuses on schedule optimization by different areas bringing in consistencies to services from a system perspective.
Identifies optimizations as they work with different areas to maximize scheduling efficiencies across the system.
Understands multiple specialties and modalities and has the ability to support all of them.
Manages other duties as assigned.

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent preferred.
Two years of customer service experience preferred.
Two years of healthcare registration, scheduling, or physicians' office experience required.

CERTIFICATION/LICENSURE

Healthcare revenue cycle related certification or an equivalently designated certification approved by management required within 1 year of hire.

OTHER SKILLS AND ABILITIES
Excellent oral communication skills/organizational skills
Ability to handle stress and problem solve
Computer experience preferred
Knowledge of EPIC desirable
Ability to multi-task
Able to work independently

LEVEL OF SUPERVISION

This position has no supervisory responsibilities.

SUPERVISES

N/A

PAY RANGE:

$21.00 - $31.50

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA Options
Generous, accruing paid time off
Paid Parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification Reimbursement
Well-being Programs
Employee Discounts
On-Demand Pay
Financial Education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

#1 in the nation on AARP's Best Employers for Workers Over 50
One of Working Mother magazine's 100 Best Companies for Working Mothers
A Top 50 Company and Top 10 Nonprofit for Executive Women

Quick Apply

Refine Your Search

member experience specialist jobs in rockford, il

Patient Access Specialist

Member Experience Specialist –

Service Desk Specialist

Medical Receptionist- Rockford

Workplace Health and Safety Specialist, Early Career – (2027) – East

Medical Coding Specialist II - Inpatient

Billing Specialist Clinical Research

Reimbursement Specialist

(USA) Member Specialist

Telephone Counseling - Intake Specialist

Sterile Processing Instrument Coordinator

Community Engagement Specialist

Photo Specialist

Principal Specialist, New Product Introduction (Hybrid)

Nurse Navigator

Technical Product Specialist

IT Infrastructure Specialist

Flooring Sales Specialist

SY 26-27 School Occupational Therapist - OT

Peer Support Specialist - 2nd Shift

I want to receive the latest job alert for member experience specialist in rockford, il

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