Top 431 Program control manager Jobs in Rockford, Il

Customer Support Manager
Woodward, Inc. —Loves Park, IL
- $61,000 - $110,000 a year
- Full-time
- Mid-level
- Mentoring
- In-person
- Paid parental leave
- AD&D insurance
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2d
Manager, Care Management
Humana —Rockford, IL
- $86,300 - $118,700 a year
- Full-time
- Nursing
- Microsoft Excel
- Microsoft Outlook
- Mileage reimbursement
- Paid parental leave
Production Manager
Professional Plastics —Loves Park, IL
- $65,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- AD&D insurance
- Paid holidays
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Maintenance (CNC) Technician
Regal Rexnord —Marengo, IL
- $26.50 - $32.00 an hour
- Overtime
- 5 years
- Mid-level
- High school diploma or GED
- Health savings account
- AD&D insurance
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Field Journeyman Diesel Mechanic
Interstate Companies Inc —Rockford, IL
- $35 - $45 an hour
- Full-time
- Mechanic experience
- 5 years
- Ability to lift 75 pounds
- Disability insurance
- Health insurance
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Account Manager
Greenheck Group —Illinois
- $80,000 - $208,000 a year
- Full-time
- 5 years
- Engineering
- Mid-level
- Paid time off
System Laboratory Supervisor, Microbiology - Full-Time
Mercy Health System Corporation —Rockford, IL
- $73,107.50 - $109,661.26 a year
- Weekends as needed
- Bachelor of Science
- Ability to lift 50 pounds
- Bachelor's degree
- Paid parental leave
- Health savings account
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4d
HVACR Ductless Service Advisor
Gustave A Larson Company —Rockford, IL
- $67,000 - $95,000 a year
- Full-time
- Mid-level
- Assembly
- In-person
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Project Manager/Outide Sales
Aurum Contracting —Beloit, WI
- $60,000 - $500,000 a year
- Choose your own hours
- Hybrid work
- Background check
- No experience needed
- Mid-level
- Employee discount
- Professional development assistance
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Electrical Maintenance Supervisor
Constellation Energy —Byron, IL
- $133,200 - $148,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
- Employee stock purchase plan
- Paid holidays
Property Claims Manager, Farm & Agribusiness
National General —Illinois
- $98,100 - $167,850 a year
- Online Application
- Remote
- Travel
- US work authorization
- Fair chance
- Work from home
Lead Transmission Line Engineer
Leidos —Illinois
- $92,300 - $166,850 a year
- Full-time
- Hybrid work
- Office
- Travel
- Mentoring
- Relocation assistance
- Flexible schedule
Senior Project Manager Electric Utilities
Leidos —Illinois
- $92,300 - $166,850 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Engineering
- Finance
- Flexible schedule
5d
Logistics Manager
Bergstrom Inc —Rockford, IL
- $75,000 - $95,000 a year
- Full-time
- ERP systems
- 3 years
- Analysis skills
- Paid holidays
- Disability insurance
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Warehouse Manager
Mobius Renewables —Rockford, IL
- Full-time
- 5 years
- Driver's License
- Continuous improvement
Quick Apply
3d
General Manager –Lockwood Park
ROCKFORD PARK DISTRICT —Rockford, IL
- $44.11 - $66.17 an hour
- Weekends as needed
- Bachelor of Science
- Research
- Office
- Wellness program
- Health savings account
Quick Apply
5d
Supply Chain Project Manager
Woodward, Inc. —Loves Park, IL
- $72,000 - $136,000 a year
- Full-time
- Mid-level
- Conflict management
- Mentoring
- Paid parental leave
- AD&D insurance
Quick Apply
8d
Plant Manager
TH Foods, Inc. —Loves Park, IL
- $210,000 a year
- Full-time
- Basic math
- Master's degree
- Bachelor's degree
Building Manager
Alden Debes Rehabilitation and Health Care Center —Rockford, IL
- $65,000 - $70,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Long term care
Quick Apply
3d
Plant Mgr
Parker Hannifin Corporation —Machesney Park, IL
- $105,700 - $185,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
- Paid parental leave
- Paid holidays

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program control manager jobs near rockford, il

Customer Support Manager

Woodward, Inc. -
Loves Park, IL

Quick Apply

Job Details

Full-time
$61,000 - $110,000 a year
2 days ago

Benefits

Paid parental leave
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Military leave
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Bereavement leave
Life insurance
Referral program

Qualifications

Customer communication
Data-driven problem-solving

Full Job Description

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

LEVEL I:

Estimated annual base pay: $61,000(minimum) - $79,000(midpoint) - $98,000(maximum)

LEVEL II:

Estimated annual base pay: $69,000(minimum) - $90,000(midpoint) - $110,000(maximum)

All levels are eligible for the following benefits:

All members included in annual cash bonus opportunity.
401(k) match (4.5%)
Annual Woodward stock contribution (5%)
Tuition reimbursement and Training/Professional Development opportunities for all members
12 paid holidays, including floating holidays.
Industry leading medical, dental, and vision Insurance upon date of hire
Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
Paid parental leave.
Adoption Assistance
Employee Assistance Program, including mental health benefits.
Member Life & AD&D / Long Term Disability / Member Optional Life
Member referral bonus
Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
Voluntary benefits, including:
Home / Auto Insurance discounts
Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

LEVEL I:

Key Responsibilities:

Respond to Customer Inquiries: Handles customer questions and issues through various communication channels promptly and professionally.
Manage Support Team: Guides and supports team members to ensure effective and efficient resolution of customer problems.
Maintain Support Documentation: Develops and updates knowledge base articles and support materials for both customers and team members.
Monitor Performance Metrics: Tracks and analyzes key performance indicators to assess team performance and identify improvement opportunities.
Implement Support Procedures: Adheres to and enforces standardized support processes to ensure consistent and high-quality customer service.

Key Skills:

Communication: Effectively conveys information to customers and team members to ensure clear understanding and resolution of issues.
Problem-Solving: Utilizes established procedures to address and resolve standard customer inquiries and challenges.
Technical Proficiency: Proficient in using customer support software and tools to manage interactions.
Time Management: Efficiently prioritizes and manages time to handle multiple customer requests and meet response deadlines.
Team Collaboration: Works collaboratively with team members to achieve support objectives and maintain high service standards.
Conflict Resolution: Manages and resolves customer complaints and conflicts in a professional and constructive manner.
Data Analysis: Analyzes customer feedback and support metrics to identify trends and inform service improvements.
Accountability: Takes responsibility for individual contributions and strives to meet personal and team goals.
Customer Service Orientation: Demonstrates a strong commitment to providing excellent customer service and enhancing customer satisfaction.
Organizational Skills: Maintains structured records and documentation for customer interactions to ensure efficient service delivery.

LEVEL II:

Key Responsibilities:

Oversee Support Operations: Manages daily activities of the customer support team to ensure prompt and effective resolution of customer inquiries.
Monitor Team Performance: Evaluates team metrics and individual performance, providing feedback and coaching to enhance service quality.
Implement Process Improvements: Analyzes existing support procedures and introduces enhancements to increase efficiency and customer satisfaction.
Resolve Escalated Issues: Addresses complex customer problems by applying technical expertise and company policies to achieve satisfactory outcomes.
Generate Performance Reports: Creates and reviews detailed reports on support metrics to identify trends and informs strategic decision making.

Key Skills:

Customer Relationship Management: Expert in managing and enhancing customer interactions to ensure satisfaction and loyalty.
Effective Communication: Proficient in conveying complex information clearly and effectively to team members and customers.
Problem Solving: Skilled in identifying issues, analyzing solutions, and implementing effective resolutions in straightforward scenarios.
Leadership: Ability to provide informal guidance and mentorship to new team members, fostering a collaborative environment.
Process Improvement: Experienced in evaluating and optimizing customer support processes to enhance efficiency and quality.
Data Analysis: Competent in analyzing support metrics and data to inform decision making and strategic planning.
Technical Expertise: Strong understanding of customer support technologies and platforms to effectively manage team operations.
Conflict Resolution: Adept at managing and resolving customer and team conflicts to maintain a positive support environment.
Time Management: Effective in prioritizing tasks and managing time to meet support objectives and team goals.
Policy Compliance: Knowledgeable in company guidelines and policies, ensuring all support activities adhere to established standards.

Other Qualifications:

Manufacturing experience preferred

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws.

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Refine Your Search

program control manager jobs in rockford, il

Customer Support Manager

Manager, Care Management

Production Manager

Maintenance (CNC) Technician

Field Journeyman Diesel Mechanic

Account Manager

System Laboratory Supervisor, Microbiology - Full-Time

HVACR Ductless Service Advisor

Project Manager/Outide Sales

Electrical Maintenance Supervisor

Property Claims Manager, Farm & Agribusiness

Lead Transmission Line Engineer

Senior Project Manager Electric Utilities

Logistics Manager

Warehouse Manager

General Manager –Lockwood Park

Supply Chain Project Manager

Plant Manager

Building Manager

Plant Mgr

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