Top 31 Technical support representative Jobs in Rockford, Il

Client Support Representative - Full Time
Experity, Inc —Machesney Park, IL
- $17.50 - $19.50 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Senior Help Desk Specialist
Foresight Bank —Winnebago, IL
- $52,839 - $79,259 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
Quick Apply
Customer Service Representative
All World Machinery Supply Inc —Roscoe, IL
- $20 - $22 an hour
- Full-time
- Office
- Associate's degree
- Communication skills
- Health savings account
- Health insurance
Quick Apply
Key Accounts Executive
MSC —Kingston, IL
- $38,724 - $60,852 a year
- Full-time
- Basic math
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
18h
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Rockford, IL
- $19.00 - $20.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Inside Sales Associate
Great Lakes Industrial —Loves Park, IL
- $65,000 - $70,000 a year
- Full-time
- Microsoft Outlook
- Writing skills
- ERP systems
Quick Apply
6d
Field Service Support Specialist
Ipsen International Inc —Cherry Valley, IL
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Tuition reimbursement
Energy Advisor Inside Sales Representive
GREENLINK ENERGY SOLUTIONS INC —Rockford, IL
- $50,000 - $100,000 a year
- Full-time
- Mid-level
- Business development
- Communication skills
- Profit sharing
- Health insurance
Quick Apply
Technical Sales Engineer
IMI Plc - Legacy Precision —Machesney Park, IL
- $85,000 - $90,000 a year
- Full-time
- Hybrid work
- Engineering
- ERP systems
- Mid-level
- Health savings account
- Employee stock purchase plan
Business Development Manager - Industrial
Aqua-Aerobic Systems —Loves Park, IL
- $114,400 - $150,000 a year
- Computer literacy
- Mid-level
- Office
- Profit sharing
- Paid parental leave
Regional Sales Manager
Douglas Manufacturing —Rockford, IL
- Full-time
- Clean driving record
- Marketing
- Pass drug screening
Respiratory Sales Representative
Viemed —Rockford, IL
- Full-time
- Background check
- Clean driving record
- Hospital
- Dental insurance
- 401(k)
Quick Apply
National Account Director
Mistras Group, Inc.-Shop —United States
- Remote
- Microsoft Excel
- Ability to climb stairs
- High school diploma or GED

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Senior Help Desk Specialist
Foresight Bank —Winnebago, IL
Must have a valid driver’s license. Bachelor’s degree in IT/IS or related field and commensurate work experience in a regulated financial‑services environment…
$52,839 - $79,259 a year
Quick Apply

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Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner. Tech Savvy: Strong administrative/technical skills;…
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Client Support Representative - Full Time

Experity, Inc -
Machesney Park, IL

Apply Now

Job Details

Full-time
$17.50 - $19.50 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Adoption assistance
Employee assistance program
401(k) matching

Qualifications

Software issue identification
Non-technical user support
Computer operation
Microsoft Excel
Operating systems
Microsoft Outlook
Computer literacy
Employee relationship building
High school diploma or GED
Documentation tools
Root cause analysis

Full Job Description

Experity is a mission-driven team transforming on-demand healthcare across the U.S., empowering urgent care clinics with industry-leading software that makes care faster, easier, and more patient-focused. Joining us means doing meaningful work that directly improves the healthcare experience for millions—from helping families access care quickly to ensuring clinics run smoothly behind the scenes. If you want to make a real impact alongside innovative, dedicated teammates while contributing to a trusted platform that’s becoming the operating system for on-demand care, Experity is the place to grow your career.

Experity offers the following:

Benefits – Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
Flexibility – Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
Career Development – Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
Team Building – We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Compensation : Budgeted between $17.50 and $19.50 dependent on years of applicable experience.

Hybrid: Experity offers Team Members the opportunity to work remotely or in an office. While this position allows remote work, we require Team Members to live within a commutable distance from one of our locations to ensure you are available to come into the office as needed.

Responsibilities:

Provide front-line technical support to clients and internal stakeholders via phone, email, and chat.
Manage client requests and assigned projects to successful completion.
Assist client/clinical staff/peers with application training and proper use.
Correctly identify and investigate application issues, research answers to guide clients through corrective steps, and follow escalation processes diligently to support service level agreements.
Build trusted and reputable working relationships with clients and internal teams.
Continuously seek opportunities to improve the client experience and support processes.
Utilize CRM (Salesforce) for documentation, client communication, and ticket resolution/tracking.
Collaborate with peers and cross-functional teams to resolve complex or escalated issues.
Troubleshoot user-reported software issues by leveraging documentation, internal tools, and curiosity-driven problem-solving.
Meet or exceed individual and team performance metrics, including response time, resolution rates, and client satisfaction scores.
Ability to work into a rotating shift for nights/weekends/holidays as needed, including participation in an on-call schedule.
Demonstrate ownership of time management and prioritize tasks in a fast-paced, client obsessed environment.
Other duties as assigned.

Education:

High school diploma or equivalent.

Experience:

One year of customer service experience.
Proficiency in Microsoft Office (Word, Outlook, Excel, and PowerPoint).
Possess basic computer skills - including but not limited to computer hardware, software, and operating systems.
Proficient with troubleshooting common technical issues (e.g., login problems, browser settings, application errors); eager to dig into details and uncover root causes.
Ability to utilize a case management tool to document and log incidents, solutions, and client interactions.
Strong verbal and written communication skills with the ability to provide and explain technical concepts, guide and instruct in a user-friendly manner.
Proven ability to take initiative, work independently, and proactively solve problems using available resources.
Excellent organizational skills with a focus on accuracy, consistency, and follow-through.

Preferred:

Previous experience in a technical support or help desk role, preferably in healthcare or SaaS.
Demonstrated proficiency in managing multiple screens and software

Travel:

Ability to travel as needed.

Every team member exhibits our core values:

Team First
Lift Others Up
Share Openly
Set and Crush Goals
Delight the Client

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply Now

Refine Your Search

technical support representative jobs in rockford, il

Client Support Representative - Full Time

Senior Help Desk Specialist

Customer Service Representative

Key Accounts Executive

Spanish Bilingual Remote Customer Service Representative

Inside Sales Associate

Field Service Support Specialist

Energy Advisor Inside Sales Representive

Technical Sales Engineer

Business Development Manager - Industrial

Regional Sales Manager

Respiratory Sales Representative

National Account Director

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