Top 6 Help desk analyst Jobs in Rockford, Mi

Help Desk Analyst
Skytron LLC —Grand Rapids, MI
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Windows
- Profit sharing
- Wellness program
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Employee Benefits Data Analyst
OVD Insurance —Grand Rapids, MI
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply

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Help Desk Analyst
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Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.). Strong communication/leadership skills.
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Help Desk Analyst

Skytron LLC -
Grand Rapids, MI

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Job Details

Full-time

Benefits

Profit sharing
Wellness program
Paid holidays
Health insurance
On-site gym
Dental insurance
401(k)
Tuition reimbursement
Vision insurance

Qualifications

Customer communication
Data migration
Technical documentation
Writing skills
Networking tools
Laptop (troubleshooting support)
Mid-level
Windows
Printer (troubleshooting support)
User training (technical support)
System maintenance
Virtualization tools
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Graphic design software
Office equipment installation
Computer management
Hardware configuration
Desktop applications
Help desk systems
Server virtualization
Handling customer service requests
Technical customer support for office equipment
Productivity software
1 year
Windows Server administration
Desktop administration
Associate's degree
Ordering supplies

Full Job Description

Join a team committed to advancing patient outcomes through adaptable healthcare solutions.

Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and creating solutions that truly make a difference.

What We Offer

Comprehensive health benefits (medical, dental, vision) starting on day one
Annual Bonus
Paid vacation, personal days, and holidays
401(k) and profit sharing
Tuition reimbursement
Employee wellness program
Onsite gym
A supportive, family-owned work environment
Hybrid work arrangement

What You'll Do

As a Help Desk Analyst, you will be the first point of contact for resolving technical issues and keeping our systems, equipment, and users running smoothly. In this role, you will:

Provide exceptional Windows-based level 1-2 software, hardware, and network support
Format PCs and Laptops for lifecycle use
Restructure systems and user data migration
Configure older systems for training / decommission
Administer and control printing volume and fleet of PRESS / MFPS, order supplies and handle service calls
Provide support on all warehouse equipment and processes, including: label printers, scanners and UPS / FedEx terminal computers
Physical setup of computer system for users and office workstations
Document user requests and solutions in helpdesk software
One-on-one end-user training, as needed
Assist the Information Services manager with special projects, as assigned
Additional related duties, as assigned

What You'll Bring

We are looking for a customer-focused individual with the ability to clearly communicate technical solutions in user friendly, professional manner. The ideal candidate will:

Capably handle required administrative functions
Devise workable solutions
Demonstrate a desire to assist others, promoting positive behavior to internal and external customers
Be internally motivated and work well with minimal supervision
Listen to others, expressing ideas, both orally and in writing
Possess a strong attention to detail and excellent documentation practices

Qualifications

Associate's degree in related field and/or 1 – 3 years of work-related experience
Experience configuring and administering multiple software packages and server tools, including: Windows OS, VMware, vSphere and Cisco networking tools
Basic knowledge of Microsoft Office, Adobe Creative Cloud and Nitro Pro
Dell laptop certification, preferred

If you need assistance with the application process or would like to request a paper application, please contact Skytron's Human Resources Department at 800.759.8766.

We are proud to be an equal opportunity employer. Skytron welcomes applicants of all backgrounds and hires based on skills, experience, and qualifications. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other protected characteristic under the law.

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help desk analyst jobs in rockford, mi

Help Desk Analyst

Employee Benefits Data Analyst

Epic Healthy Planet Analyst II

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