Top 39 Customer relations representative Jobs in Rockford Il

Patient Access Representative
OrthoIllinois —Rockford, IL
- $20.15 - $27.26 an hour
- Mid-level
- Microsoft Office
- High school diploma or GED
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Jason Bonomo - State Farm Agent —Rockford, IL
- $40,000 - $46,000 a year
- Full-time
- Communication skills
- Entry level
- 401(k)
- Paid time off
Quick Apply
Service Technician-CDL
Loram Maintenance of Way —Rockford, IL
- Background check
- DOT physical examination
- Mid-level
13d
Mechanical Designer
Ipsen International Inc —Cherry Valley, IL
- Full-time
- Word processing
- Research
- Mid-level
- Paid time off
- 401(k) matching
Assistant Property Manager - Affordable
EVERGREEN REAL ESTATE SERVICES LLC —Rockford, IL
- $19 - $20 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
Entry Level Customer Representative
Stratitude Consulting —Loves Park, IL
- $50,412.27 - $60,711.55 a year
- Full-time
- Background check
- In-person
- Communication skills
Quick Apply
3d
Team Leader - Benefits Liaison
Rosecrance Inc. —Rockford, IL
- $23.89 an hour
- 8 hour shift
- Management
- Computer literacy
- Mid-level
- Wellness program
- AD&D insurance
Quick Apply
Assistant Store Manager
Ross Stores —Rockford, IL
- $18.50 - $28.39 an hour
- Weekends as needed
- Merchandising
- Sanitation
- English
- Commuter assistance
- Health savings account
Slot Casino Service Representative (Part Time)
Hard Rock Casino Rockford —Rockford, IL
- $2 - $25 an hour
- Part-time
- Background check
- Basic math
- Sanitation
Quick Apply
6d
Account Representative - State Farm Agent Team Member
Markus Smith - State Farm Agent —Loves Park, IL
- $50,000 - $75,000 a year
- Full-time
- Spanish
- Office
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
Human Resources Business Partner
Gleason —Loves Park, IL
- $76,500 - $95,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Tuition reimbursement
- Employee assistance program
Quick Apply
Store Manager, Hvy
Altorfer CAT —Rockford, IL
- $110,000 - $125,000 a year
- Overtime
- Clean driving record
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Assembler I
IMI Plc - Legacy Precision —Machesney Park, IL
- From $19 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Health savings account
- Employee stock purchase plan
Assembler I
IMI plc —Machesney Park, IL
- From $19 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Health savings account
- Employee stock purchase plan
Medical Sales Representative
Paragon 28, Inc. —Rockford, IL
- Weekends as needed
- Inventory control
- Mid-level
- Driver's License
Lead, Vehicle Sustainment Partnerships & Market Development
SupplyCore —Rockford, IL
- $105,000 - $150,000 a year
- Full-time
- Remote
- 5 years
- Travel
- Organizational skills
- Free parking
- Wellness program
Quick Apply
7d
Account Representative - State Farm Agent Team Member
Shane Huber - State Farm Agent —Rochelle, IL
- $55,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- 401(k)
- Paid time off
Quick Apply
Plant Manager
TH Foods, Inc. —Loves Park, IL
- $210,000 a year
- Full-time
- Basic math
- Master's degree
- Bachelor's degree
Quick Apply
Machinist I
IMI Plc - Legacy Precision —Machesney Park, IL
- $19 - $21 an hour
- Full-time
- Basic math
- High school diploma or GED
- Entry level
- Health savings account
- Employee stock purchase plan
Sales Professional
Parallel Ag —Durand, IL
- $47,500 - $55,000 a year
- Overtime
- Clean driving record
- Microsoft Excel
- Basic math
- Health insurance
- Dental insurance
Quick Apply

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Patient Access Representative

OrthoIllinois -
Rockford, IL

Quick Apply

Job Details

$20.15 - $27.26 an hour

Qualifications

Microsoft Office
High school diploma or GED

Full Job Description

Job Purpose:

The Patient Access Representative is responsible for answering calls, directing and transferring calls, taking messages, scheduling appointments for patient clinical appointments, documenting needed information and following physician scheduling protocols.

Primary Duties and Responsibilities:

Answers incoming calls in a timely and courteous manner
Answers phone calls in a timely and courteous manner; typically, within a two-minute timeframe

Fields customer questions and concerns; directs and transfers call to appropriate staff member
Ensures that appropriate actions are taken to resolve customers problems and concerns
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments

Schedules appointments for new and existing patients according to the policies and protocols in place for appropriate physicians within a high call volume environment
Accurately obtains, verifies, enters and updates patient demographics and patient insurances in the patient’s electronic medical record
Interviews patients to collect patient summary, history, symptoms, and diagnosis as needed

Enables and assists patients with registration and utilization of the web portal

Initiates scheduling process of all external patient referrals received by calling prospective patients

Maintains patient confidentiality

Competencies:

Service: We align our actions and decision making with the organization’s guiding platform keeping our patients at the center of all we do.
Change Agent: We support and contribute to positive change in the organization.
Communication and Interpersonal Relations: We communicate honestly and with compassion to build connections with our patients and each other.
Effectiveness: We take ownership of work, doing the right thing for our customer and doing it well.

Organizational Culture:

All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making. Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections.

Education and Experience Requirements:

High School Diploma or GED required
A minimum of 2 years of experience performing similar tasks in customer service, clerical, or receptionist role preferred
Experience in healthcare setting preferred
Working knowledge of Microsoft and Google Suites
Familiar with EMR systems preferred

Environmental/Working Conditions:

Working environment is in an office/clinic setting.

Physical/Mental Demands:

Sit for extended periods of time
Requires lifting, carrying and/or moving objects in a manner consistent with most office environments (generally, no more than 10 pounds on a frequent basis and 20 pounds on an occasional basis)
Finger dexterity for typing on a keyboard and using a mouse for extended periods of time
Vision (e.g., depth perception, color vision, strong vision up close); hearing (e.g., high pitch sounds, soft or distant sounds)

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer relations representative jobs in rockford il

Patient Access Representative

Customer Relations Representative - State Farm Agent Team Member

Service Technician-CDL

Mechanical Designer

Assistant Property Manager - Affordable

Entry Level Customer Representative

Team Leader - Benefits Liaison

Assistant Store Manager

Slot Casino Service Representative (Part Time)

Account Representative - State Farm Agent Team Member

Human Resources Business Partner

Store Manager, Hvy

Assembler I

Assembler I

Medical Sales Representative

Lead, Vehicle Sustainment Partnerships & Market Development

Account Representative - State Farm Agent Team Member

Plant Manager

Machinist I

Sales Professional

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