Top 2 Helpdesk technician ii Jobs in Rockland Ma

IT Help Desk Technician II
MIT —Cambridge, MA
- $32.00 - $38.50 an hour
- Overtime
- Hybrid work
- Computer Science
- Mid-level
- Windows
14d
Senior Help Desk Technician II
Contact Government Services, LLC —Boston, MA
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply

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School IT/Technician
Sudbury Public Schools —Sudbury, MA
Provide help desk support by answering inquiries, conducting training and producing online documentation. Address staff requests for technical assistance in a…
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IT Help Desk Technician II

MIT -
Cambridge, MA

Apply Now

Job Details

Full-time
$32.00 - $38.50 an hour
14 days ago

Qualifications

Desktop computer repair
Hardware maintenance
Windows
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Desktop administration

Full Job Description

Working at MIT offers opportunities that just aren’t found anywhere else, including generous and unique benefits that help to ensure that MIT employees are healthy, supported, and enjoy a fulfilling work/life balance.

We welcome people from all walks of life to bring their talent, ideas, and experience to our community. We strongly encourage applications from individuals from all identities and backgrounds – like yours. If you want to be part of our exceptional, multicultural, collaborative, and inclusive community, then take a look at this opportunity.

MIT provides pay ranges representing its good faith estimate of what the Institute reasonably expects to pay for a full time position at the time of posting (if you are applying for a part time salaried job, you will need to prorate the posted pay range). The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, internal peer equity, and applicable legal requirements. This pay range represents base pay only and does not include any other benefits or compensation.

IT Help Desk Technician II

Job Number: 25911
Functional Area: Credit Union
Department: Credit Union
School Area: Credit Union
Pay Range Minimum: $32.00
Pay Range Maximum: $38.50

Employment Type: Full-time (Hybrid)
Employment Category: Non-Exempt
Visa Sponsorship Available: No
Schedule: Hybrid
Pay Grade: 6

Posting Description

IT/OPERATIONS SUPPORT SPECIALIST, Credit Union, provides advanced technical support for MIT Federal Credit Union's (MIT FCU) computing environment, ensuring the security, availability, and performance of all systems and infrastructure. This role serves as a Tier 2escalation point, diagnosing and resolving complex hardware, software, network, and cloud-based issues while delivering a high standard of customer service to members and employees. The IT/Operations Support Specialist combines technical expertise with an understanding of credit union operations to minimize downtime, maintain compliance, and continuously improve IT service delivery.

The full job description is available, here: https://www.dropbox.com/scl/fi/lce5gmpdwx1paxzrn2wko/IT-Help-Desk-Technician-II.docx?rlkey=v40fv1ljme9hukbwqfg6oyukw&st=6xw2ed1f&dl=0

Job Requirements

REQUIRED: High school diploma or equivalent; a minimum of five years of progressively responsible computer user support experience; working knowledge of common software applications, operating systems, and IT support processes; and demonstrated experience troubleshooting and maintaining PCs in a Windows environment. PREFERRED: Microsoft certification (e.g., Microsoft 365 Certified, Azure Fundamentals); CompTIA A+, Network+, or Security+; experience in a financial institution or regulated environment; and Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field.

Must be able to kneel and physically maneuver under desks to install or repair equipment. Periodic on-call availability and overtime work. Must be able to lift up to 50 lbs.

8/3/2026

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