Program Director I – COERRS Residential Program
Salary: $75,000-85,000
About Square Medical Group (SMG)
Square Medical Group’s (“Square” or “SMG”) mission is to deliver enduring, material improvements in both clinical and wellness outcomes to patients addressing co-occurring challenges with substance use disorder (SUD) and behavioral health (BH). We do this through delivering a specialized continuum of outpatient care of 1,000+ units/week to a population of ~5,000 across Massachusetts: medication management, in-person and virtual therapy for individuals, couples, and families, in-person and virtual intensive outpatient and partial hospitalization programs (IOP/PHP), transcranial magnetic stimulation (TMS), in-house laboratory services, as well as three levels of housing (i.e. Medicaid reimbursed Co-Occurring Recovery Residences, self-pay-based sober homes, and state-sponsored low threshold housing).
Square’s success has only been possible through a cohort of dedicated and passionate professionals. Team members are deeply committed and personally invested in supporting Square patients and residents. Their enthusiasm stems from a genuine desire to make a lasting impact on the lives of those who face complex adversity. Each team member brings empathy, expertise, and dedication to their work, understanding the unique challenges of co-occurring disorders. Whether through providing clinical care, offering emotional support, or advocating for comprehensive treatment plans, our employees approach their roles with compassion and a relentless drive to help patients heal and reclaim their lives. Their investment goes beyond the job—they are driven by a shared mission to foster recovery and improve mental health outcomes.
All team members are required to share Square’s core values that drive all of our activities. Brief descriptions of the core values are below:
- Respect: Follow the Golden rule and treat everyone, patients and colleagues, with respect
- Proactive Collaboration: hold a team-first mentality in order to identify issues and collaborate with others to solve problems before they impact the business
- Empathy: understand the patient population and view BH / SUD as a chronic disease
- Curiosity: open, flat communication for innovation purposes (value different opinions)
- Work / Life Balance: do work in a professional manner then go home each day to spend time as you see fit
- Accountability: team members demonstrate respect to our providers, other front line team members, and patients by holding ourselves to the highest standard of accountability
Program Overview:
The COERRS program thrives on a culture built on respect, where every team member's voice is valued; proactive collaboration, ensuring seamless teamwork to achieve shared goals; and empathy, fostering understanding and compassion in every interaction. We embrace Curiosity to continuously learn and innovate, promote Work/Life Balance to support holistic well-being, and uphold accountability to deliver on our commitments with integrity and excellence. This foundational culture empowers us to drive meaningful results while nurturing a positive, supportive, and high-performing environment.
The residential recovery programs are structured rehabilitation-oriented treatment focused on trauma-informed care and harm reduction. It is designed for motivated individuals who want to enhance the quality of their day-to-day lives. Through active engagement in groups and the development of the community, we will work together to overcome challenges that interfere with our abilities to live life to the fullest.
Residents will be assigned a weekly life skill to ensure ongoing cleanliness/maintenance of the house. Residents are expected to take part in assigned life skills. Staff will help if residents are unsure about how to complete a task. Life Skills are necessary to independent living.
On average, residents spend between three to six months in the three phases of the residential program. Each phase of the program rewards residents with increasing levels of responsibilities and freedoms. Throughout the program, residents are supported by deep expertise from SMG’s outpatient services, our core capability. Residents are also able to stay with our outpatient practice post-discharge for continuity of care.
Position Summary
The Program Director I serves as the operational leader for a residential COERRS program, overseeing daily operations, staff supervision, admissions coordination, resident experience, compliance, and program performance. Reporting to the Director of Residential Services, this highly visible role partners with clinical and operational leadership to ensure safe, effective, and high-quality residential services while maintaining regulatory and organizational standards.
This is a full-time, 100% on-site position.
Key Responsibilities
Program Operations
- Oversee day-to-day residential program operations, staffing, scheduling, resident activities, and facility needs.
- Support admissions, discharges, resident transitions, and census management.
- Address operational issues and ensure adherence to policies and procedures.
- Participate in administrative on-call rotation as assigned.
Staff Leadership
- Supervise, coach, and support residential staff and recovery specialists.
- Assist with hiring, onboarding, training, scheduling, and performance management.
- Foster a positive, accountable, and recovery-oriented team culture.
Resident Care & Clinical Support
- Promote a safe, therapeutic, and trauma-informed environment.
- Support resident engagement, conflict resolution, crisis response, and overall resident satisfaction.
- Support the Clinical Director in delivering evidence-based care tailored to residents' co-occurring disorders.
- Review and ensure clinical documentation, treatment plans, and services align with regulatory and organizational standards.
Compliance & Quality Assurance
- Monitor compliance with licensing, accreditation, documentation, and program requirements.
- Participate in audits, inspections, quality improvement initiatives, and corrective action planning.
- Ensure timely completion of incident reports and required documentation.
Administrative & Financial Oversight
- Monitor program expenses, inventory, purchasing, and operational records.
- Support budget management and efficient use of program resources.
- Track and report key performance indicators including occupancy, staffing, resident satisfaction, compliance, and budget performance.
Qualifications
Education
- Bachelor's degree in Social Work, Psychology, Counseling, Human Services, Healthcare Administration, or a related field preferred.
Experience
- 2–4 years of experience in behavioral health or substance use treatment.
- 1 year of previous supervisory or leadership experience preferred.
- Experience working with co-occurring disorder populations strongly preferred.
- Experience using EHR Systems; InSync experience is a big plus.
Required Skills
- Strong leadership, communication, and interpersonal skills.
- Excellent organizational, time management, and problem-solving abilities.
- Ability to manage competing priorities and work collaboratively across departments.
- Commitment to compliance, quality improvement, and resident-centered care.
- Proficiency in Microsoft Office and electronic health record systems.
Pay: $75,000.00 - $85,000.00 per year
Work Location: In person
