Top 389 customer service representative Jobs in rocklin ca

Sales Support Representative
GoodLeap —Roseville, CA
- $22 an hour
- Full-time
- Spanish
- English
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
1h
Customer Service Rep. (CSR) - Green Valley Convenience
CAMERON PARK PETROLEUM INC —El Dorado Hills, CA
- $17 - $18 an hour
- Extended hours
- Ability to stand for extended periods
- Outdoor work
- Ability to lift 25 pounds
Licensed Insurance Support Specialist
Alina Voronenko Agency LLC —Roseville, CA
- $18 - $25 an hour
- Overtime
- Office
- Bachelor's degree
- In-person
- Opportunities for advancement
Quick Apply
7d
Customer Service Rep. (CSR) - Cameron Park
CAMERON PARK PETROLEUM INC —Cameron Park, CA
- $17 - $18 an hour
- Extended hours
- Quick service & fast food restaurant
- Ability to stand for extended periods
- Outdoor work
Customer Service Gaming Associate
Knighted Ventures —Rancho Cordova, CA
- $20 - $22 an hour
- Weekends as needed
- Background check
- Customer service
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Client Service Representative
VCA Animal Hospitals —Loomis, CA
- $20 - $25 an hour
- Part-time
- High school diploma or GED
- Critical & Intensive Care
- Radiology
- Health insurance
- Dental insurance
9d
Customer Service Associate I
Dollar Tree —Roseville, CA
- $17.00 - $17.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Customer Service Associate (Entertainment Center)
Round1 —Roseville, CA
- $19.00 - $20.75 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Cash register
Quick Apply
12d
Customer Experience Advocate I
AmeriGas Propane, Inc. —Rocklin, CA
- $21 an hour
- Hybrid work
- Computer literacy
- Pass drug screening
- English
- Health savings account
- Paid holidays
Customer Service Representative 1
Recology —Auburn, CA
- $23 an hour
- Computer literacy
- Writing skills
- Office
- Wellness program
- Paid holidays
Client Care Representative
Mister Sparky of Roseville and Rocklin, CA —Roseville, CA
- $20 - $28 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- 401(k)
- Opportunities for advancement
Quick Apply
Client Coordinator
Maxim Healthcare Services —Roseville, CA
- $22 - $25 an hour
- Full-time
- Customer service
- Office
- High school diploma or GED
- Profit sharing
- Commuter assistance
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Client Service Associate
Morgan Stanley —Roseville, CA
- $55,000 - $85,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Customer Service Representative
Byers Gymnastics Center in Rocklin —Rocklin, CA
- $16.90 - $19.00 an hour
- Part-time
- Background check
- Computer literacy
- Mid-level
- Paid training
Quick Apply
Overnight Client Service Representative
Ethos Veterinary Health —Roseville, CA
- $22 - $30 an hour
- Overnight shift
- Computer literacy
- Clinic experience
- Windows
- Continuing education credits
- Disability insurance
Quick Apply
Customer Service Representative
U-Haul —Roseville, CA
- $16.50 - $18.50 an hour
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Medical Call Center Representative
Chapa-De —Auburn, CA
- $23.20 - $25.00 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Medical terminology
- Paid holidays
- Health insurance
Quick Apply
Bilingual Healthcare Call Center Representative (Spanish Speaking)
Pair Team —Sacramento, CA
- $25 an hour
- Email
- Remote
- Background check
- Spanish
- HIPAA
- Dental insurance
- 401(k)
Quick Apply
Contact Center Representative I
FIRST US COMMUNITY CREDIT —Sacramento, CA
- $20.00 - $30.77 an hour
- Computer literacy
- High school diploma or GED
- Travel
Quick Apply
Per Diem Client Service Representative
Ethos Veterinary Health —Roseville, CA
- $22 - $26 an hour
- Seasonal
- Computer literacy
- Windows
- Computer skills
- Health insurance
- Dental insurance
Quick Apply

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Sales Support Representative

GoodLeap -
Roseville, CA

Quick Apply

Job Details

Full-time
$22 an hour
1 hour ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Financial sales
Teamwork
Interpersonal skills
Call center experience
Client rapport building
English
Cross-selling
Computer skills
Outbound calling

Full Job Description

Position Summary:
Customer Care Advisors make the first call to a borrower after their home solution project is complete, and act as the trusted guides who help the borrowers understand and successfully manage their GoodLeap loan.

This is not a passive customer service role. CCA’s run structured outbound call campaigns, enroll customers in autopay programs, have consultative conversations about additional financial products, and handle customer concerns that require real judgment and documentation. CCA’s work across multiple platforms simultaneously — managing live calls, updating records in real time, and consistently hitting measurable performance targets.

Real Growth Path Customer Care Advisors who master the product knowledge and hit their numbers in this role have a clear path into team lead, escalation specialist, and financial product specialist tracks. High performers also have the opportunity to pursue their NMLS license and grow into a Licensed Loan Officer role — a career track that GoodLeap actively supports and invests in. GoodLeap promotes from within and the structured training you receive from day one is designed with that growth in mind.

About GOODLEAP:
We provide friendly financing options for those who dream of living a more sustainable lifestyle and want to save money using modern technology. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless.
We are creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners that want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we are revolutionizing the home improvement industry and protecting our only planet.
As part of our world-positive initiative, we are also the official sponsor of GivePower – a foundation that uses solar-based solutions to power life’s basic needs for people in developing regions of the world.
If you have an unstoppable desire to make a meaningful impact on our planet, and help mission-driven businesses and consumers achieve a more sustainable future, join us.
Learn more about our perks and culture!

Competitive pay
Comprehensive benefits package

Essential Job Duties and Responsibilities:

Lead Structured Outbound Call Campaigns:

Call customers shortly after their home improvement project is completed to walk them through their loan terms, confirm the work was finished to their satisfaction, and answer any questions
Pitch and enroll customers in automatic payment (autopay) programs on every eligible call — explaining the interest rate savings, walking through the enrollment process, and handling objections with a proven rebuttal framework
Conduct consultative cross-sell conversations, including introductions to home equity and mortgage products, solar power purchase programs, and loan optimization opportunities
Work rotating campaign assignments based on business need — from payment reminders and promotional period alerts to tax credit follow-ups and loan feature reviews
Manage a cloud-based phone system to handle queue status, campaign toggling, and call wrap-up efficiently

Handle Customer Concerns with Care and Precision:

Identify when a customer's issue warrants a formal escalation — such as installer non-communication, incomplete project work, system performance problems, billing disputes, or potential fraud — and distinguish those from issues that can be resolved on the call
Ask targeted questions to get to the root of a customer's concern before escalating, and redirect to the appropriate resource when escalation isn't necessary
Write clear, accurate case notes in a required format that gives the customer's issue, their specific concerns, and the desired outcome — so the next person who touches the case has everything they need
Route formal complaints through the correct internal approval process before submitting; manage open cases appropriately and follow up when needed
Recognize and flag situations involving out-of-business contractors, suspected fraud, elder financial exploitation, or language barriers for specialized handling

Be a Product and Systems Expert:

Learn and accurately explain the full range of GoodLeap loan structures — including loans with promotional periods, interest-only phases, principal-only phases, re-amortization features, and standard installment products
Navigate CRM software, a loan origination portal, and our customer payment portal simultaneously during live calls to verify account details, update information, and complete transactions
Process autopay enrollments on behalf of customers — collecting bank account information securely over the phone and reading required disclosures
Complete call wrap-up documentation accurately across a range of outcome types: completed calls, voicemails, refusals, scheduled callbacks, completed transfers, and more
Execute warm transfers to licensed mortgage specialists, solar energy consultants, and specialized support teams per established handoff protocols

Own Performance Numbers:

Maintain a quality assurance score of 90% or above — calls are evaluated on script adherence, accuracy, professionalism, and documentation quality
Hit campaign-specific targets for autopay enrollment, cross-sell conversion, and case resolution rates
Keep call documentation time tight — complete notes during and immediately after each call to maximize productive time on the phone
Adhere to your schedule and maintain accurate availability status throughout the shift

Required Skills, Knowledge and Abilities:

Comfortable working from a script while still sounding natural and building rapport
Strong written communication — your case notes tell the story of every call
Able to navigate multiple software platforms simultaneously while on a live call
Coachable, metrics-aware, and able to receive direct feedback constructively

Preferred:

Experience with Salesforce or similar CRM
Background in financial services, lending, solar, or home improvement
Bilingual English/Spanish
Experience in outbound sales or subscription/autopay enrollment
Familiarity with loan concepts: interest rates, promotional periods, and amortization
Experience handling escalations, dispute resolution, or identifying fraud indicators
1+ year in a high-volume call center, phone sales, or phone-based customer service role

Compensation: $22/hr plus potential bonus opportunities

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

#LI-POST
*GD

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Are you able to work fully in-office at our West Roseville location? Please answer 'Yes' or 'No'
Are you willing to work one Saturday per month? Please answer 'Yes' or 'No'
This position has a non negotiable rate of $22 per hour. Does that meet your expectation? Please answer 'Yes' or 'No'
The start date for this position will be July 6th. Does that work for your schedule? Please answer 'Yes' or 'No'

Experience:

Sales: 1 year (Preferred)
Call center: 1 year (Preferred)
Outbound calling: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in rocklin ca

Sales Support Representative

Customer Service Rep. (CSR) - Green Valley Convenience

Licensed Insurance Support Specialist

Customer Service Rep. (CSR) - Cameron Park

Customer Service Gaming Associate

Client Service Representative

Customer Service Associate I

Customer Service Associate (Entertainment Center)

Customer Experience Advocate I

Customer Service Representative 1

Client Care Representative

Client Coordinator

Client Service Associate

Customer Service Representative

Overnight Client Service Representative

Customer Service Representative

Medical Call Center Representative

Bilingual Healthcare Call Center Representative (Spanish Speaking)

Contact Center Representative I

Per Diem Client Service Representative

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