Clinical Supervisor – RN
Department/Care Stream: Healthcare Delivery
LIA Reporting Structure:
Timecard Approver: Director, Care Transition, Chief Wellness Officer
Primary: Chief Wellness Officer
Secondary: Director, Care Transition
Direct Reports: Yes
Status: Exempt
FLSA: Full-Time, Regular, 11am-7pm, Sunday through Thursday, with shift flexibility as needed
Location: BUN
Level of team: Management
Pay Range: $122,300 -$158,900/annual
EEO-1: Professionals, Managers Department: Care Transitions, Recuperative Care
Organization Information
WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!
We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.
As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.
To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.
Position Summary
The Care Transitions Clinical Supervisor provides support and leadership to Recuperative Care nursing and support staff utilizing reflective proactive, staff development, support and oversight to build and model a strengths-based, client centered culture. The Recuperative Care Clinical Supervisor coordinates the administration medical services to clients, including assessing, screening, educating and treating patient conditions. The Supervisor oversees all medication management workflows, practice, policies, monitoring and implementation of patient self-administration of medications to minimize risk.
Required Qualifications
- Current license as an RN in the state of California, graduate of an accredited school of nursing.
- Must have current BLS Certification or willingness to obtain within 90 days from date of hire.
- Four plus year’s related experience in clinical experience with diverse adult population preferred; OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
- Two years of leadership experience supervising of a team of Licensed Vocation Nurses and support staff.
- Commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
- Strong physical assessment skills.
- Ability to make rapid, accurate decisions.
- Excellent communication skills, strong interpersonal skills.
- Ability to multitask, strong critical thinking skills.
- Work under periods of intense stress and work collaboratively.
- Ability to prioritize workload and delegate tasks as needed.
- Experience working with unhoused community members and people in a substance use, behavioral and mental health disorder.
- Knowledge of medications, usages, interactions and effects including interactions while intoxicated.
- Ability to observe, assess, and record symptoms, reactions, and progress; react calmly and effectively in emergency situations.
- Educate staff, patients and/or families and to provide instruction on proper care and treatment in addition to best practices and adherence to certifying and regulatory standards of care.
- Maintain detailed records.
- Ability to establish and maintain positive, professional relationships.
- Computer literacy including use of email, Microsoft Word and Excel and Electronic Health Records, preferably experience with EPIC. ▪
- Ability to work holidays, weekends, and alternate shifts as needed to maintain required staffing levels.
- Participation in an on-call rotation, including responding to urgent matters outside of regular business hours. Employees must be reachable, able to respond promptly, and take appropriate action as needed.
- Communicate clearly and concisely, both verbally and in writing.
- Bilingual in Spanish or other languages desirable.
- Ability to work holidays, weekends, and alternate shifts as needed to maintain required staffing levels.
- Ability to research best practices and most current regulatory and certifying agency requirements in order to write program policies and processes.
- Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
- Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
- Assist and support the Center/Department/Program to meet standards of High Reliability.
- Must be willing to successfully complete the credentialing process.
Essential Responsibilities
- Works as part of a multidisciplinary team with patients experiencing homelessness and co-occurring disorders such as mental health, chronic medical conditions, and substance use disorders at a high acuity care facility requiring 24/7 patient support and monitoring.
- Trains, coaches, and mentors nursing, support staff and new hires in patient support duties, medication management and monitoring
- Ensures nurses and support staff are trained and abide by organizational policies, standing operating procedures and guidelines.
- Performs RN duties for patients receiving medical respite (recuperative care) including taking medical histories, completing assessments, reconciling medications and performing other nursing functions according to scope of practice.
- Provides education and oversight to ensure nurses and support staff follow best practices in client care and adheres to certifying and regulatory standards.
- Oversees training, monitoring, auditing and compliance of medication management; medication intake, logging, entry into electronic health record, documentation of medication changes, narcotic workflows, medication disposals and discharges, and patient medication calls.
- Works directly with Clinical Risk Manager to identify errors, do root cause analysis, and develop error prevention workflows to reduce risk.
- Trains, coaches and evaluates staff in medication management performance, errors and prevention.
- Remains actively involved in recruiting, interviewing and hiring all nursing and support staff.
- Provides education and best practice updates at all staff meeting and during in-services.
- Assesses and develops strategies to address knowledge and skill gaps of nursing and support staff including providing performance improvement plans as needed.
- Provides adequate orientation, professional opportunities and study time to remediate gaps in necessary knowledge skill by coordinating with nursing supervisor.
- Writes Recuperative Care policies, standing operating procedures and guidelines using best practice standards.
- Builds confidence and skills of nursing and support staff.
- Provides input for evaluation and administrative data of nursing and support staff including annual leave, annual review, disciplinary action, etc.
- Audits and ensure timely and accurate data input and utilization of the electronic medical records.
- Ensures implementation of quality improvement strategies.
- Provides routine surveillance of potential client care and compliance issues.
- Assists in implementing agency outcomes and interventions.
- Maintains relationships based on trust, support and growth with team colleagues and community members.
- Ensures nursing and support staff utilizes professional principles and concepts of motivational interviewing, coaching and reflective practice to model therapeutic relationships, client centered care and solution focused approaches.
- Provides regular case conferences with Recuperative Care Director and and conducts team meetings with nursing and support staff.
- Reviews patient electronic health records and medical charts.
- Encourages client and staff general wellbeing through health promotion.
- Refers patients to higher level of care and specialists.
- Keeps accurate records for reporting to various funding and inspecting agencies.
- Monitors nursing and support staff practices for adherence to Joint Commission standards and adherence.
- Other duties as assigned.
Benefits
Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.
- Paid bereavement and jury duty leave
- 11 paid holidays per year
- Paid time off
- Paid sick leave
- Flexible Spending Program
- Company paid malpractice insurance for all providers
- Professional development hours offered annually
Physical Demands and Work Environment
The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.
The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.
WellSpace Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WellSpace Health is an Equal Opportunity Employer
Pay: $122,300.00 - $158,900.00 per year
Benefits:
- 401(k) matching
- Continuing education credits
- Health insurance
- Paid time off
Work Location: In person
