Top 9288 Client services manager Jobs in Rockville, Md

Manager of Housing and Supportive Services
The Montgomery County Coalition for the Homeless —Rockville, MD
- $70,000 - $73,000 a year
- On call
- Addiction Medicine
- 5 years
- Word processing
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Client Manager, Employee Benefits
The Baldwin Group —Bethesda, MD
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
7d
Mail Services Manager - MD
Jamison Professional Services Inc —Gaithersburg, MD
- Full-time
- 5 years
- Office
- Supervising experience
Quick Apply
GSOC Account Manager
Securitas Critical Infrastructure Services —Gaithersburg, MD
- $38 an hour
- Full-time
- Background check
- Clean driving record
- Microsoft Outlook
- Paid training
- Disability insurance
Sales Enablement Specialist - Commerical Risk Management
The Baldwin Group —Bethesda, MD
- $66,500 - $70,000 a year
- Full-time
- Customer service
- High school diploma or GED
- Business development
Contact Center Manager, Client Services
TELAFORCE, LLC —Rockville, MD
- Hybrid work
- Analysis skills
- Mentoring
- Scripting
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Customer Service Manager (Client Experience)
National Board for Certification in Occupational Therapy, Inc —Gaithersburg, MD
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- High school diploma or GED
- Ability to lift 50 pounds
- Quality control
- Profit sharing
- Disability insurance
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Customer Success Manager
Medisolv Inc —Clarksville, MD
- Full-time
- Remote
- Background check
- US work authorization
- Senior level
Quick Apply
2d
Client Manager
Air Sea Packing Group —Landover, MD
- $50 - $55 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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Client Relationship Manager - DC
FusionTek —Washington, DC
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- Azure
- Mid-level
- AWS
- Paid holidays
- Health insurance
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Client Manager, Employee Benefits
Gallagher Benefit Services —Rockville, MD
- $54,000 - $105,500 a year
- Mid-level
- Windows
- 8 years
Sr. Manager, Customer Care (Call Center)
WSSC Water —Laurel, MD
- $139,786 - $238,014 a year
- Full-time
- Writing skills
- Residential
- Presentation skills
5d
Client Services Representative
Convention Strategy —Germantown, MD
- Email
- Mid-level
- 2 years
Administrative Specialist - Federal Client
The Concourse Group LLC —Columbia, MD
- $39.97 - $40.50 an hour
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
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2d
Firm Operations Manager
Snyder Cohn —North Bethesda, MD
- $105,000 - $130,000 a year
- Weekends as needed
- Office
- Administrative experience
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Customer Support Manager
Kalibri Labs —Washington, DC
- $95,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
Client Experience Manager, Pharmacy Benefits Management
CVS Health —Washington, DC
- $46,988 - $122,400 a year
- Full-time
- Remote
- 5 years
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
10d
Manager, Membership Services
(c) Management, Inc., (CMI) —Rockville, MD
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Free parking
- Health savings account
Property Management Coordinator
Boston Properties —Chevy Chase, MD
- $60,500 - $76,050 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Commuter assistance
- Health insurance
Quick Apply
Firm Operations Manager
Snyder Cohn, PC —North Bethesda, MD
- $105,000 - $130,000 a year
- Weekends as needed
- Office
- Administrative experience
- Bachelor's degree
- Health insurance
- Dental insurance

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client services manager jobs near rockville, md

Manager of Housing and Supportive Services

The Montgomery County Coalition for the Homeless -
Rockville, MD

Quick Apply

Job Details

$70,000 - $73,000 a year

Qualifications

Supervisory support in social service case management
Managed case managers
Staff supervision
Fiscal management
Team supervision
Harm reduction
Word processing
Spreadsheets
Social service program staff supervision
HIPAA
Employee relationship building
Experience working with individuals experiencing homelessness
Leading team collaboration initiatives
Working with individuals with mental health conditions
Productivity software
Clinical confidentiality policies
Experience working with individuals with substance use disorders
Experience working with individuals from underserved communities
General management

Full Job Description

Description:

General Description: The Manager of Housing and Supportive Services will provide direct supervision to the housing and supportive services team, including Housing Case Managers, Lead Housing Case Manager, Housing Support Navigators, Peer Support Specialist, Employment Support Navigator, Benefits Support Navigator, Youth Housing Case Manager, and Case Coordinators.

In addition, the Manager of Housing and Supportive Services helps to manage the entire emergency shelter program under the direction of the Program Director.

Essential Duties and Responsibilities:

Provide direct supervision to the housing and supportive services team, including Housing Case Managers, Lead Housing Case Manager, Housing Support Navigators, Peer Support Specialist, Employment Support Navigator, Benefits Support Navigator, Youth Housing Case Manager, and Case Coordinators.
Assign all clients a case manager within one week of entry into the shelter.
Provide person-centered case management guidance and support to housing and supportive services team who are working with clients that may have multiple barriers to housing; this includes providing oversight of the Individual Housing Plans (IHPs) and reviewing clients’ goals to assist with resolving housing barriers and quickly accessing housing.
Reviewing Acuity Scale and VI-SPDAT assessments to ensure staff understanding and accuracy of using the tool and provide additional training and technical assistance to staff as needed.
Responsible for ensuing staff training is complete, and conduct performance evaluations, hiring, and terminations of direct report staff.
Meet weekly with all direct reports to ensure quality services are being provided and documentation is occurring as required.
Consult with Program Director on housing and supportive services, administrative, and programmatic issues.
Serves as a member of the leadership team of the shelter and participate in regular team and staff meetings.
Coordinate and facilitate team meetings as well as larger staffing meetings with the HHS Contract Monitor.
Represent program at Montgomery County service provider meetings and other community meetings as needed.
Responsible for all case management file compliance, including in-house files, HMIS entries and Apricot 360.
Ensure proper storage of all sensitive client information and adherence with HIPAA guidelines on confidentiality.
Responsible for general HMIS data entry and reporting, as well as other data collection and reporting for funders and general MCCH usage.
Facilitate regular internal audits along with regular County and State monitoring for compliance.
Participate in the on-call rotation for emergencies.
Assist in the implementation of daytime programming and bed management.
Work with other county providers to expand resources for clients and coordinate services that remove housing barriers and help clients move quickly into housing.
Fill in for Program Director in their absence, as well as share overall leadership responsibilities.
Other duties assigned.

Requirements:

Required Knowledge, Skills, and Abilities:

Master’s degree in a human services field (will consider an equivalent combination of relevant education and experience)
Minimum five years of supervisory experience overseeing a case management team and advanced experience with individualized case management services.
Minimum five years’ experience with special needs population, including with people experiencing homelessness or other vulnerable populations.
Knowledge of principles, methods and procedures of person-centered case management.
Knowledge of principles, methods and procedures in working with addiction, mental illness and co-occurring diagnosed populations.
Knowledge of Best Practices including Housing First, Harm-Reduction, Motivational Interviewing, and Trauma Informed Care along with their methods of service delivery.
Ability to negotiate and maintain positive relationships with co-workers and clients.
Ability to manage and maintain fiscal accountability and HIPAA Compliance.
Ability to lead a team to meet contract deliverables.
Ability to comprehend and follow guidelines of grants and contract agreements.
Advanced knowledge of word processing and spreadsheet software.
Advocate for homeless population.

Quick Apply

Refine Your Search

client services manager jobs in rockville, md

Manager of Housing and Supportive Services

Client Manager, Employee Benefits

Mail Services Manager - MD

GSOC Account Manager

Sales Enablement Specialist - Commerical Risk Management

Contact Center Manager, Client Services

Customer Service Manager (Client Experience)

Customer Success Manager

Client Manager

Client Relationship Manager - DC

Client Manager, Employee Benefits

Sr. Manager, Customer Care (Call Center)

Client Services Representative

Administrative Specialist - Federal Client

Firm Operations Manager

Customer Support Manager

Client Experience Manager, Pharmacy Benefits Management

Manager, Membership Services

Property Management Coordinator

Firm Operations Manager

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