Top 193 It service manager Jobs in Rockville, Md

Lead Service Desk Manager
General Dynamics Information Technology —Bethesda, MD
- $140,250 - $189,750 a year
- Hybrid work
- 8 years
- Bachelor's degree
- Travel
- Paid holidays
- 401(k) matching
Web Services Manager
Howard Community College —Columbia, MD
- $87,096 - $124,111 a year
- Overtime
- Computer science
- Computer Science
- Bachelor of Science
- Dental insurance
- Tuition reimbursement
5d
IT Service Desk Team Lead
General Dynamics Information Technology —Bethesda, MD
- $83,927 - $113,549 a year
- Hybrid work
- Mid-level
- Office
- Master's degree
- Paid holidays
- 401(k) matching
Service Desk Manager
ICF —Washington, DC
- $89,261 - $151,744 a year
- Full-time
- Hybrid work
- Bachelor's degree
- US work authorization
- Fair chance
Service Desk Manager
The Heritage Foundation —Washington, DC
- $85,000 - $100,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Dental insurance
- Paid time off
IT Service Manager
AAC Inc —Vienna, VA
- $120,000 - $130,000 a year
- PMP
- Bachelor of Science
- Bachelor's degree
Quick Apply
Senior Manager, Service Desk
Everfox —Herndon, VA
- $163,900 - $198,300 a year
- Email
- Hybrid work
- Computer Science
- Office
- Analysis skills
- Paid time off
- 401(k) matching
Scientific IT Service Desk Manager
General Dynamics Information Technology —Bethesda, MD
- $97,750 - $132,250 a year
- Windows
- 3 years
- Bachelor's degree
- Paid holidays
- 401(k) matching
Associate Service Delivery Manager
designDATA —Gaithersburg, MD
- Full-time
- Mid-level
- Office
- 3 years
Manager, IT Service Desk & End User Services
Clark Construction Group —McLean, VA
- Extended hours
- Google Workspace
- Computer Science
- Construction site
Manager of IT Services
Certis Biologicals —Columbia, MD
- $125,000 - $140,000 a year
- Computer science
- Computer Science
- 5 years
Quick Apply
IT Service Desk Lead
OTJ Architects, Inc. —Washington, DC
- $75,000 - $90,000 a year
- Extended hours
- Hybrid work
- Mid-level
- Office
- Microsoft Office
Quick Apply
Service Desk Manager
General Dynamics Information Technology —Washington, DC
- $110,500 - $149,500 a year
- Full-time
- 5 years
- Bachelor of Science
- Bachelor's degree
- Paid time off
- 401(k) matching
7d
IT Service Desk Lead
NOVA DINE LLC —Washington, DC
- $135,000 - $165,000 a year
- Full-time
- Computer science
- 7 years
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
Service Delivery Manager
NORTH STONE LLC —Washington, DC
- $100,000 - $140,000 a year
- Full-time
- Office
- Windows
- Team management
- Disability insurance
- Health insurance
Quick Apply
Lead, IT Specialist 0365
Smart Geeks —Washington, DC
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
Service Desk Manager
SAIC —Adelphi, MD
- $120,001 - $160,000 a year
- Full-time
- Management
- Computer Science
- Bachelor of Science
12d
IT Service Desk Technical Lead (Operations)
General Dynamics Information Technology —Bethesda, MD
- $81,349 - $103,500 a year
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Paid holidays
- 401(k) matching
6d
Technology Infrastructure Services Manager
Metropolitan Washington Airports Authority —Washington, DC
- $133,238 - $193,195 a year
- Full-time
- Bachelor of Science
- System design
- 8 years
- Health insurance
- Dental insurance
3d
Service Desk Team Lead
Koniag Government Services —Washington, DC
- $90,000 - $110,000 a year
- Extended hours
- Remote
- Computer Science
- English
- Supervising experience
- Paid holidays
- Health insurance
3d

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it service manager jobs near rockville, md

Lead Service Desk Manager

General Dynamics Information Technology -
Bethesda, MD

Apply Now

Job Details

$140,250 - $189,750 a year

Benefits

Internal mobility program
Paid holidays
401(k) matching

Qualifications

Customer communication
IT service management
Bachelor's degree

Full Job Description

Clearance Level

None

REQ#: RQ225167

Public Trust: MBI (T2)

Requisition Type: Pipeline

Your Impact

Own your opportunity to be on the frontlines of health innovation. Deliver for America’s health agency missions and enhance lives for hundreds of millions every day.

Job Description

GDIT is seeking a Lead Service Desk Manager to join our program supporting the biomedical research community for our customer with the National Heart, Lung, and Blood Institute (NHLBI) at the National Institutes of Health.

Responsibilities:

Overall management responsibility for Service Desk operations for contract NHLBI to include client interface, staff management, and act as an escalation point for end user concerns.
Manage the NHLBI IT Service Desk, supporting approximately 2,200 staff and various computing devices.
Oversee the tiered support model and ensure integration with NIH Service Desk and CIT.
Maintain up-to-date systems documentation and SOPs.
Ensure customer inquiries and issues are resolved promptly and efficiently.
Responsibilities include managing the Tier 1 Service desk as well as Tier 2 desktop support teams, and Tier 3 desktop engineering team.
Also responsible for managing the support activity for medical instrument controllers and conference room audio/visual equipment.

Required Qualifications:

Bachelor’s degree in IT, management, or a related field.
Minimum of 8 years of experience managing an IT service desk.
Preferred experience in a biomedical research or healthcare setting.
Knowledge of ITIL and customer service best practices.
Strong leadership and communication skills.
At least one Help Desk Institute certification: Help Desk Manager, Desktop Support Manager, Support Center Manager
Also required are one or more of the following (or current equivalent):
- MTA: Microsoft Technology Associate
- MCSA: Microsoft Certified Solutions Associate
- MSCE: Microsoft Certified Solutions Expert
- Apple Certified Support Professional
- Certified Associate in Project Management

Desired Qualifications:

GDIT IS YOUR PLACE:

Full-flex work week to own your priorities at work and at home

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you build your skills and own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and 10 company-paid holidays

Work Requirements

Years of Experience

8 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Salary and Benefit Information

The likely salary range for this position is $140,250 - $189,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Apply Now

Refine Your Search

it service manager jobs in rockville, md

Lead Service Desk Manager

Web Services Manager

IT Service Desk Team Lead

Service Desk Manager

Service Desk Manager

IT Service Manager

Senior Manager, Service Desk

Scientific IT Service Desk Manager

Associate Service Delivery Manager

Manager, IT Service Desk & End User Services

Manager of IT Services

IT Service Desk Lead

Service Desk Manager

IT Service Desk Lead

Service Delivery Manager

Lead, IT Specialist 0365

Service Desk Manager

IT Service Desk Technical Lead (Operations)

Technology Infrastructure Services Manager

Service Desk Team Lead

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REQ#: RQ225167

Public Trust: MBI (T2)

Requisition Type: Pipeline

Your Impact

Job Description

Work Requirements

Salary and Benefit Information

Our Identity Verification Process

About Our Work

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