Top 77 Hotel front desk supervisor Jobs in Rockville Md

Assistant Front Desk Manager
Marriott International, Inc —Washington, DC
- $27.88 - $31.25 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
Manager - Front Office
Hilton —Washington, DC
- $68,500 a year
- Full-time
- Mid-level
- Hotel
- Paid parental leave
- Employee stock purchase plan
17h
Guest Service Agent
Hyatt Regency Bethesda —Bethesda, MD
- $19 - $22 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
PM/Overnight Front Desk Agent
Marriott International, Inc —Washington, DC
- $30.95 an hour
- Overnight shift
- High school diploma or GED
- Entry level
- Resort
Front Desk Agent
Marriott International, Inc —Bethesda, MD
- $20.23 - $21.75 an hour
- Full-time
Assistance General Manager
DOUBLETREE BY HILTON WASHINGTON DC SILVER SPRING —Silver Spring, MD
- $90,000 - $95,000 a year
- Word processing
- Computer literacy
- Bachelor of Science
Quick Apply
7d
Front Desk Manager
Sonesta —Washington, DC
- $65,120 - $68,120 a year
- Full-time
- Mid-level
- Hotel
- Accounting
- Paid parental leave
- Health savings account
Spv Front Desk-200
Crescent Hotels & Resorts LLC —Bethesda, MD
- Weekends as needed
- Ability to walk for extended periods
- Writing skills
- Basic math
Quick Apply
Front Office Manager
Kimpton Hotels & Restaurants —Washington, DC
- $76,000 - $81,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Front Office Manager
Homewood Suites by Hilton Navy Yard —Washington, DC
- $60,000 - $65,000 a year
- Full-time
- Management
- Computer literacy
- Mid-level
- Paid jury duty
- Health savings account
Quick Apply
11d
Guest Service Supervisor
The Glover Park Hotel Georgetown —Washington, DC
- $24 - $25 an hour
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
1d
Part-Time Overnight Assistant Front Office Manager
The VEN Embassy Row Hotel —Washington, DC
- $27.50 an hour
- Part-time
- Word processing
- Windows
- Hotel
Quick Apply
Assistant Front Office Manager
The Watergate Hotel —Washington, DC
- $58,000 - $62,000 a year
- Full-time
- Writing skills
- English
- Mid-level
Quick Apply
Front Desk Agent
Phoenix Park Hotel —Washington, DC
- $23.91 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
14d
Front Office Manager
Westin Reston —Reston, VA
- $65,000 - $72,000 a year
- Full-time
- Computer literacy
- Writing skills
- Mid-level
- Free parking
- Disability insurance
Quick Apply
Front Desk Agent
Crescent Hotels & Resorts LLC —Washington, DC
- $23.21 an hour
- Holidays
- Hotel
- Mentoring
- Data entry
- Employee discount
Quick Apply
Front Office Night Manager
Sonesta —Washington, DC
- Weekends as needed
- Microsoft Excel
- Sanitation
- Mid-level
- Paid parental leave
- Health savings account
Front Desk Agent
The Hoya Hotel at Georgetown —Washington, DC
- $22 - $25 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
13d
Front Office Supervisor
Hyatt Place Washington DC NoMa —Washington, DC
- $24 - $25 an hour
- Full-time
- Mid-level
- Hotel
- Mentoring
- Wellness program
- Commuter assistance
Assistant Room Operations Manager
Marriott International, Inc —Adelphi, MD
- $28.35 - $31.25 an hour
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
14d

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Assistant Front Desk Manager

Marriott International, Inc -
Washington, DC

Apply Now

Job Details

Full-time
$27.88 - $31.25 an hour

Qualifications

Negotiation

Full Job Description

Additional Information
Job Number26095353
Job CategoryRooms & Guest Services Operations
Location1331 Pennsylvania Ave NW, Washington, District of Columbia, United States, 20004
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $27.88 - $31.25 per hour
Bonus Eligible: Y

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Understands employee positions well enough to perform duties in employees' absence.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Supports daily Front Desk shift operations.

Supporting Progress Toward Guest Services and Front Desk Goals

Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.

Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supports same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Encourages employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.

Supporting Projects and Policies

Supports implementation of customer recognition/service programs, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Supports training when appropriate.

Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

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hotel front desk supervisor jobs in rockville md

Assistant Front Desk Manager

Manager - Front Office

Guest Service Agent

PM/Overnight Front Desk Agent

Front Desk Agent

Assistance General Manager

Front Desk Manager

Spv Front Desk-200

Front Office Manager

Front Office Manager

Guest Service Supervisor

Part-Time Overnight Assistant Front Office Manager

Assistant Front Office Manager

Front Desk Agent

Front Office Manager

Front Desk Agent

Front Office Night Manager

Front Desk Agent

Front Office Supervisor

Assistant Room Operations Manager

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