Top 177 Service desk technician Jobs in Rockville Md

End User Support Technician Tier 2
designDATA —Gaithersburg, MD
- Full-time
- Mid-level
- Office
- Windows
Service Desk Support Specialist
Key Concepts Knowledgebase LLC —Bethesda, MD
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
Quick Apply
Desktop Support Engineer (Dispatch /On-demand) – Rockville, Maryland
Axiom Technologies —Rockville, MD
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years
12d
SME Help Desk Technician
BRS —Bethesda, MD
- Full-time
- 8 years
- Bachelor's degree
- Continuous improvement
10d
Help Desk Technician
IntraFi —Arlington, VA
- $30.00 - $36.06 an hour
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Health savings account
- Health insurance
Tier 1 Service Desk Technician
Peraton —Washington, DC
- $66,000 - $106,000 a year
- Bachelor of Science
- Mid-level
- Windows
- Health savings account
- Paid holidays
1d
End User Support Technician Tier 3
designDATA —Gaithersburg, MD
- Full-time
- Mid-level
- Office
- High school diploma or GED
IT Support Technician I
Rockville Internal Medicine Group —Rockville, MD
- $24 - $28 an hour
- Urgently hiring
- Google Workspace
- Windows
- High school diploma or GED
- Free parking
- COVID-19 protective measures
Quick Apply
1d
IT Help Desk Technician
The Ford Agency —Washington, DC
- $51,000 - $82,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
IT Service Desk Specialist III
Lawelawe Defense Inc —Bethesda, MD
- $65,000 - $78,000 a year
- Overtime
- 6 years
- Office
- Bachelor's degree
Quick Apply
15h
Service Desk Technician L2
Milestone Technologies, Inc. —Washington, DC
- $22.69 - $38.00 an hour
- Google Workspace
- Mid-level
- Windows
IT Operations Assistant
The Arc Montgomery County —Derwood, MD
- $41,097 - $43,177 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
5d
IT Service Desk Specialist Level II
Nalu Federal —Bethesda, MD
- $75,000 - $82,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
1d
Help Desk Specialist
Indigo IT —Washington, DC
- $60,000 - $70,000 a year
- Monday to Friday
- Mid-level
- Office
- 3 years
- Paid holidays
- Health insurance
Quick Apply
6d
Service Desk Technician
AHU Technologies Inc —Washington, DC
- $31 - $34 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- 3 years
- Work from home
Quick Apply
IT Field Support Services Technician
CohnReznick —Bethesda, MD
- $69,000 - $95,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid time off
- Parental leave
14d
Part-Time Help Desk Technician
Koniag Government Services —Arlington, VA
- $28 - $32 an hour
- Part-time
- Mid-level
- Commercial
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Monday to Friday
- English
- Office
- Windows
Service Desk Technician
Vamonos IT —Arlington, VA
- $24.00 - $28.80 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Tier 2 Desktop Support Technician
General Dynamics Information Technology —Washington, DC
- $32.30 - $43.70 an hour
- 5 years
- Office
- Continuous improvement
- 401(k) matching

I want to receive the latest job alert for service desk technician in rockville md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk technician jobs near rockville md

End User Support Technician Tier 2

designDATA -
Gaithersburg, MD

Apply Now

Job Details

Full-time

Qualifications

Windows
Software installation
High school diploma or GED
Driver's License
Computer hardware
Desktop (troubleshooting support)
Remote access management
Remote access software
Customer support ticket management
Desktop applications
Networking equipment (troubleshooting support)
Productivity software
Desktop administration
CompTIA A+
Ticketing system technical support

Full Job Description

Overview:

JOB SUMMARY: Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager. Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical topics to Tier 1 technicians. Provide onsite technical support to the client when requested by the Client Technology Manager.

Responsibilities:

ESSENTIAL FUNCTIONS:

Provide troubleshooting and resolution for workstation, server, and communications software and hardware issues
Open, update, track, and close tickets in the ticket management system with minimal assistance from the Tier 3 technician and the Technical Account Manager
Create clear, concise documentation in instructional knowledge-based articles
Collaborate with the Tier 3 Technician, Technical Account Manager and Client Technology Manager to escalate and resolve complex issues

ADDITIONAL DUTIES AND RESPONSIBILITIES:

Provide supplementary technical assistance to Technical Account Managers and Client Technology Managers on special projects
Participate in Client Business Reviews when requested
Provide onsite support for clients upon request from the Client Technology Manager

KNOWLEDGE, SKILLS & ABILITIES:

Good verbal, written, and telephone communication skills
Solid problem-solving skills
Good organizational and time management skills
Strong customer service skills
Required experience with the following:
ConnectWise or similar ticket or case management system
Microsoft Office applications
Kaseya or similar remote access software
Windows workstation installation and configuration
Hardware and networking topology

Optional experience with the following:
Configure and troubleshoot Office 365
VMWare
Configure/deploy workstations using MDT (Microsoft Deployment Toolkit)

Qualifications:

QUALIFICATIONS:

High school diploma or GED required; prefer Associate’s degree or higher
Required certifications:
- A+
- Microsoft Office Specialist
- Microsoft 365 Certified: Modern Desktop Administrator Associate (Windows 10)
1 year of relevant experience in a technical help desk environment
Valid driver’s license, insurance and reliable personal vehicle.

WORKING ENVIRONMENT: The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities.

REASONABLE ACCOMODATION: It is design DATA, Inc.’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

PAY TRANSPARENCY STATEMENT: design Data, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor’s legal duty to furnish information.

We are an equal opportunity employer and comply with all non-discrimination obligations, including the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law, and the poster is available https://www.eeoc.gov/poster. For questions on the job posting contact (781) 312-8005.

If you need assistance or special accommodations during the application process, please contact the appropriate Human Resources Department at [email protected].

Apply Now

Refine Your Search

service desk technician jobs in rockville md

End User Support Technician Tier 2

Service Desk Support Specialist

Desktop Support Engineer (Dispatch /On-demand) – Rockville, Maryland

SME Help Desk Technician

Help Desk Technician

Tier 1 Service Desk Technician

End User Support Technician Tier 3

IT Support Technician I

IT Help Desk Technician

IT Service Desk Specialist III

Service Desk Technician L2

IT Operations Assistant

IT Service Desk Specialist Level II

Help Desk Specialist

Service Desk Technician

IT Field Support Services Technician

Part-Time Help Desk Technician

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

Service Desk Technician

Tier 2 Desktop Support Technician

I want to receive the latest job alert for service desk technician in rockville md

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected