Top 204 Customer service manager Jobs in Rockwall, Tx

Manager, Customer Service II
Chewy —Richardson, TX
- Weekends as needed
- 5 years
- Computer literacy
- Bachelor of Science
Operations Manager (DAL)
CLEAR - Field —Dallas, TX
- $72,000 - $92,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
8d
Supervisor, Customer Relations
Collectors —Plano, TX
- $67,535 - $79,453 a year
- Email
- Spanish
- 6 years
- Research
- Commuter assistance
- Paid holidays
Customer Care Supervisor, PSA
Collectors —Plano, TX
- $67,535 - $79,453 a year
- Email
- 6 years
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Supervisor, Beckett Customer Care
Collectors —Plano, TX
- $67,535 - $79,453 a year
- Email
- Hybrid work
- 5 years
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Customer Service Manager (Distribution Center)
Copeland —Forney, TX
- Full-time
- Microsoft Excel
- Oracle
- 5 years
- Paid parental leave
- Paid holidays
Customer Service (Success) Manager
M W Logistics Llc —Dallas, TX
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
Customer Care Unit (Call Center) Supervisor
American National Bank of Texas —Mesquite, TX
- Overtime
- Spanish
- Computer literacy
- Basic math
Quick Apply
7d
Senior Customer Success Manager
PowerSchool Group LLC —Dallas, TX
- $69,700 - $103,200 a year
- 5 years
- Bachelor's degree
- Travel
- Wellness program
- Health savings account
Customer Service Lead
Serenity Mental Health Centers —Dallas, TX
- Full-time
- Background check
- Caregiving
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Scheduling Center Manager
Full Package Media —Dallas, TX
- $60,000 - $75,000 a year
- Online Application
- Computer literacy
- No experience needed
- Mid-level
- Paid time off
Quick Apply
VP, Customer Support (US)
Enseo, LLC —Plano, TX
- $180,000 - $185,000 a year
- Full-time
- Hybrid work
- 5 years
- Bachelor's degree
- Travel
Quick Apply
Supv Customer Success Interaction Services US
Mary Kay Inc —Dallas, TX
- Bilingual
- Computer literacy
- Mid-level
- Profit sharing
- Health insurance
Customer Service Manager - State Farm Agent Team Member
Darin McCullough - State Farm Agent —Plano, TX
- $55,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Profit sharing
- Paid holidays
Quick Apply
Manager, Benefits & Activation
Benefit Harbor LP —Plano, TX
- $93,000 - $95,000 a year
- Extended hours
- Research
- Office
- 3 years
Quick Apply
13d
Client Success Manager
DebtBlue LLC —Richardson, TX
- Spanish
- Mid-level
- Bachelor's degree
- Opportunities for advancement
Quick Apply
Client Support Manager
Onbe —Plano, TX
- $79,200 - $89,250 a year
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
8d
Team Manager
Figure Lending —Dallas, TX
- $77,400 - $86,000 a year
- Hybrid work
- Mid-level
- Residential
- US work authorization
- Continuing education credits
- Commuter assistance
Quick Apply
5d
BH Customer Service Supervisor
COLLIN COUNTY MENTAL HEALTH RETARDATION CENTER —McKinney, TX
- $25 an hour
- Full-time
- Inventory management
- Computer literacy
- Mid-level
Quick Apply
Client Success Leader
Machinify —Dallas, TX
- $130,000 - $160,000 a year
- Remote
- 5 years
- Presentation skills
- Travel
- Health savings account
- Health insurance
Quick Apply

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customer service manager jobs near rockwall, tx

Manager, Customer Service II

Chewy -
Richardson, TX

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Job Details

Full-time

Benefits

Volunteer time off

Qualifications

Customer communication
Managing teams in a customer support role
Spreadsheets
Coaching
Presentations for conferences or internal meetings
Productivity software
Call center management

Full Job Description

Job Description:

Our Opportunity:

Chewy is looking for a highly motivated, goal-oriented and engaged Operations Manager to join our Operations team. The right person will be a natural people leader, responsible for building engaging teams and improving operational efficiency. This person should be a dynamic, goal-oriented leader who challenges and inspires other leaders within their organization to excel. A customer-first mindset is critical for this role.

What You’ll Do:

Manage a total team size of 45-85 frontline team members and 3-5 Salaried Team Managers.
Promote an engaging agent experience through other leaders.
Conduct team meetings and huddles to communicate critical business updates and drive team member understanding, engagement and timely execution of initiatives.
Participate and own the talent review process for all leaders on your team.
Develop bench strength through effective coaching, feedback, and development plans for your leaders.
Maintain and execute new leadership onboarding initiatives to enhance the career path experience.
Contributing to Strategic Planning for the business and driving Change Management and UAT for initiatives (Open Methods refinement, Clinic Performance Initiatives, CHIRP feedback implementation, etc.)
Operate with a willingness to learn, share, and receive feedback.
Operate with understanding, active listening, patience, empathy, and kindness to customers and fellow team members.
Operate with a sense of curiosity to identify and solution process improvements that would improve the customer experience, employee experience or operational efficiencies.
Drive Workforce Planning activities for the business through partnership with WFM team (Real Time Queue Management, Overtime and VTO management, Maintaining Staffing files and Team Assignments)
Own B2B Communications on Escalations with Clinic Partners, Legal, Compliance, and Merchandising
Ensure Legal Compliance guidelines are adhered to.
Facilitate weekly call listening sessions to track the healthcare customer journey and drive improvement in the customer experience.
Ensure compliance with all company policies.
Establish relationships with key stakeholders in Merchandising, Product, Business Intelligence, Quality, Workforce, and Learning & Development to earn trust and build partnerships.
Perform other duties as assigned and needed.

What You’ll Need:

5+ years of multi-channel contact center management experience or equivalent comparable experience
Must be comfortable adapting to rapidly shifting goals, and willing to ‘roll up your sleeves’ to solve a variety of challenges
Proven coaching skills that can impact both front-line agents and leadership
BS/BA degree or equivalent experience (i.e. 5+ years industry experience in lieu of degree)
Strong computer and internet proficiency in a technology-driven environment
Proficiency in MS Office suite (Excel is a must)
Outstanding oral and written communication skills, and comfortability and ease in presenting information to a group
Candidate must be flexible with scheduling as the position could include evenings, weekends and some holidays
Position may require travel

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

Apply Now

Refine Your Search

customer service manager jobs in rockwall, tx

Manager, Customer Service II

Operations Manager (DAL)

Supervisor, Customer Relations

Customer Care Supervisor, PSA

Supervisor, Beckett Customer Care

Customer Service Manager (Distribution Center)

Customer Service (Success) Manager

Customer Care Unit (Call Center) Supervisor

Senior Customer Success Manager

Customer Service Lead

Scheduling Center Manager

VP, Customer Support (US)

Supv Customer Success Interaction Services US

Customer Service Manager - State Farm Agent Team Member

Manager, Benefits & Activation

Client Success Manager

Client Support Manager

Team Manager

BH Customer Service Supervisor

Client Success Leader

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