Job Description
Collections Manager
Location: Mesquite, TX
Job: Full Time
Salary: $100,000 - $150,000
Cowboy Bail Bonds – A Purpose-Driven Leadership Opportunity
Cowboy Bail Bonds was built on small-town values, strong family principles, and biblical foundations—brought into the big city with one clear mission: to help people during the most difficult moments of their lives.
We are a mission-driven organization committed to delivering structure, clarity, and stability during times of crisis.
This is a high-impact role where leadership, decision-making, and operational discipline directly affect families, outcomes, and communities every single day.
If you are seeking a true leadership opportunity—one that requires ownership, accountability, and sound judgment under pressure—this role is designed for you.
This position is ideal for someone who thrives in a fast-paced environment, brings strong problem-solving leadership, and is driven to make a real difference through execution—not just intention.
Our Mission: Helping, Caring, and Guiding the People We Serve
Cowboy Bail Bonds operates 24/7/365 because crises do not follow business hours. Every call represents a high-stakes situation requiring urgency, accuracy, and leadership.
The Collections Manager is responsible for driving performance, enforcing standards, and ensuring execution across all transactions and client interactions.
This role is not about oversight alone—it is about ownership of outcomes, process discipline, and consistent execution under pressure.
You will work directly with executive leadership, oversee teams operating in real-time environments, and ensure that every bond is handled with precision, accountability, and sound judgment.
Are you a natural leader who thrives in fast-paced environments and knows how to drive results through people, process, and purpose? We’re looking for a Collections Manager who’s ready to take charge of a dynamic team and play a key role in our mission to support families during some of life’s toughest moments. At the intersection of compassion and performance, this role offers more than just oversight—it’s an opportunity to build, lead, and inspire a high-performing team in a company with nearly 30 years of experience in the bail bond industry and ambitious plans to double in size over the next two years.
In this position, you’ll manage a portfolio of customer accounts while leading programs and systems designed to reduce delinquency and minimize loss. But it’s not just about the numbers—it’s about people. You’ll train, mentor, and motivate your team to exceed expectations and uncover every opportunity. You'll work closely with executive leadership, directly impacting the bottom line of the business.
If you’re someone who takes ownership, drives accountability, and wants to be part of a growing company with real purpose, this is your chance to lead and make a difference every single day.
Your Responsibilities:
· Proactively engage with customers to resolve missed or delayed payments—building trust, gathering future payment info, and accelerating collections through effective communication.
· Maintain clear and organized documentation of all customer interactions to enable smooth follow-up and ensure accountability across the team.
· Strategically prioritize your account portfolio to maximize recovery results—spotting early signs of delinquency and acting fast to mitigate risk.
· Lead and inspire a high-performing team by setting clear goals and driving consistent performance across daily, weekly, and monthly metrics.
· Use data-driven insights to review team performance, identify trends, and develop actionable strategies that boost results.
· Deliver monthly coaching and feedback through 1:1s, scorecard reviews, call monitoring, and real-time floor support—developing your team’s strengths and closing performance gaps.
· Facilitate team meetings and ongoing training sessions to ensure everyone stays sharp, aligned, and ready to win.
· Apply sound judgment to decision-making, ensuring compliance with company policies and industry regulations.
· Review and manage departmental policies and procedures, keeping everything current, relevant, and effective.
· Thrive in a flexible, high-energy environment with a 45+ hour workweek that may include evenings and weekends as needed.
· Manage core HR responsibilities including scheduling, approving time off, and addressing performance or conduct concerns.
· Build smart team schedules that maximize customer contact rates while supporting work-life balance for your staff.
· Resolve escalated customer issues with professionalism and poise—modeling excellent communication and empathy.
Who You Are:
· A natural leader with experience managing and growing sales teams
· Comfortable closing deals in high-pressure situations
· Skilled at listening to calls, coaching reps, and refining workflows
· Organized, detail-oriented, and capable of owning the entire sales cycle
· Experience in high-volume or consumer-facing industries (legal, financial, or services preferred)
· Hungry for growth and excited about building something long-term
What We Offer:
Bonus opportunities based on team and individual performance
Paid time off (PTO)
Massive opportunity for advancement in a rapidly growing business
A leadership team that supports your growth and listens to your ideas
If you're ready to lead, grow, and make an impact every day, we’d love to hear from you.
Benefits:
Paid time off
Bonus opportunities
Schedule:
Monday to Friday 8-6pm
Weekends as needed
Work Location: In person
Apply now and take the next big step in your career.
Job Type: Full-time
Pay: $100,000 – $150,000 per year
A Leadership Role That Matters
This is not a transactional position.
This is a role for someone who understands that every decision carries weight, and every action impacts real people in real situations.
If you are looking for a position where you can lead with purpose, build systems, and make a real difference, this is more than a job.
It is a calling.
Job Type: Full-time
Pay: $100,000.00 - $150,000.00 per year
Benefits:
Application Question(s):
- Do you have a criminal history of moral turpitude in the past 10 years? If yes, please explain.
- Do you have social media accounts? If yes, please share LinkedIn, Facebook, and Instagram.
Work Location: In person
