Top 206 Customer service manager Jobs in Rockwall Tx

Customer Care Supervisor, PSA
Collectors —Plano, TX
- $67,535 - $79,453 a year
- Email
- 6 years
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Supervisor, Beckett Customer Care
Collectors —Plano, TX
- $67,535 - $79,453 a year
- Email
- Hybrid work
- 5 years
- Mid-level
- Office
- Commuter assistance
- Paid holidays
12d
Call Center/Dispatch Manager
Total Air and Heat —Plano, TX
- $55,000 - $80,000 a year
- Full-time
- Background check
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
9d
Operations Manager (DAL)
CLEAR - Field —Dallas, TX
- $72,000 - $92,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
1d
Supervisor, Customer Relations
Collectors —Plano, TX
- $67,535 - $79,453 a year
- Email
- Spanish
- 6 years
- Research
- Commuter assistance
- Paid holidays
Manager, Customer Service II
Chewy —Richardson, TX
- Weekends as needed
- 5 years
- Computer literacy
- Bachelor of Science
14d
Customer Experience Supervisor
Integrated Specialty Coverages, LLC —Dallas, TX
- $26.93 - $33.66 an hour
- Remote
- No high school diploma
- Mid-level
- 3 years
- Health savings account
- AD&D insurance
Quick Apply
Customer Success Manager
Safety Plus, Inc. —Dallas, TX
- $60,000 - $70,000 a year
- Remote
- Marketing
- Mid-level
- Bachelor's degree
Quick Apply
8d
Senior Customer Success Manager
PowerSchool Group LLC —Dallas, TX
- $69,700 - $103,200 a year
- 5 years
- Bachelor's degree
- Travel
- Wellness program
- Health savings account
14d
Associate Manager, Concierge
AppFolio —Dallas, TX
- $97,000 a year
- Full-time
- Mid-level
- Office
- Mentoring
Director - Remote Operations Center
Trunk Space Storage —Lucas, TX
- $110,000 - $130,000 a year
- Office
- Recruiting
- In-person
Quick Apply
Customer Relations Manager-Stonebriar
Stonebriar Chevrolet —Frisco, TX
- Full-time
- Background check
- 18 years or older
- Management
- Health insurance
- 401(k)
Quick Apply
Scheduling Center Manager
Full Package Media —Dallas, TX
- $60,000 - $75,000 a year
- Online Application
- Computer literacy
- No experience needed
- Mid-level
- Paid time off
Quick Apply
Inbound Performance Manager
American Restoration Operations LLC —Farmers Branch, TX
- $90,000 - $110,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Client Success Leader
Machinify —Dallas, TX
- $130,000 - $160,000 a year
- Remote
- 5 years
- Presentation skills
- Travel
- Health savings account
- Health insurance
Quick Apply
Client Success Manager - CAC
VIMO INC —Dallas, TX
- $110,000 - $140,000 a year
- 5 years
- System design
- Presentation skills
- Travel reimbursement
- Commuter assistance
Quick Apply
Service Center Manager
WTW —Richardson, TX
- $60,000 - $90,000 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Paid jury duty
- Health savings account
Client Support Manager
Onbe —Plano, TX
- $79,200 - $89,250 a year
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
1d
Customer Service Lead
Serenity Mental Health Centers —Dallas, TX
- Full-time
- Background check
- Caregiving
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Supervisor Sales Strategy & Operations
Optimum —Plano, TX
- $77,112 - $126,684 a year
- Background check
- Management
- Mid-level
Quick Apply

I want to receive the latest job alert for customer service manager in rockwall tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near rockwall tx

Client Success Manager jobs in Dallas, TX

Scheduling Manager jobs in Dallas, TX

Operations Supervisor jobs in Plano, TX

Customer Service Supervisor jobs in Plano, TX

Customer Success Manager jobs in Dallas, TX

Customer Service Team Lead jobs in Dallas, TX

Operations Manager jobs in Dallas, TX

Call Center Manager jobs in Plano, TX

Concierge jobs in Dallas, TX

Success Coach jobs in Remote

Entry Level Customer Success Manager Remote Work jobs in Remote

Client Success Manager jobs in Framingham, MA

Case Manager jobs in Arizona

Client Success Manager jobs in Orlando, FL

Client Success Manager jobs in Jersey City, NJ

Customer Success Manager jobs in Indianapolis, IN

Client Success Manager jobs in Cumming, GA

Scheduling Manager jobs in Longview, TX

Scheduling Manager jobs in Boston, MA

Scheduling Manager jobs in Georgia

Customer Care Supervisor, PSA

Collectors -
Plano, TX

Apply Now

Job Details

Full-time
$67,535 - $79,453 a year

Benefits

Commuter assistance
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Employee discount
Flexible schedule

Qualifications

Managing teams in a customer support role
Frontline customer support management

Full Job Description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re looking for a Customer Care Supervisor, PSA to drive the operational strategy of the customer experience, with a focus on enhancing and delivering exceptional customer service at scale. In this role, you’ll be expected to lead the day-to-day Customer Care Representative’s efforts, servicing the business needs of the PSA division.

We are looking for a Supervisor who is passionate about creating great experiences in the places where brands and customers meet to drive growth. The Customer Care Supervisor must also be equipped to guide their team of Customer Care Representatives through a period of heightened demand for our services by providing mentorship and direction for the team. The right candidate will have a blend of experience across operations, customer service, and leading with a hands on approach and data-driven mindset.

You’ll report to the PSA Sr. Customer Care Manager and work onsite at our Plano, TX office.

Work shift: 9am-7pm CST, 4 days a week

Onsite Requirement:

This role requires you to be onsite in the office 5 days per week.

What You'll Do:

Help define and implement operational and customer care representative team KPIs for delivery of excellent and timely customer support services
Ensure the PSA Customer Care Representative team is staffed to support customer service business growth
Implement and drive continuous improvement to Customer Care Representative training and onboarding.
Partner with the Customer Care Manager to collaborate in designing and delivering a seamless customer experience strategy supported by data, brand insights and technology, to deliver on a customer service experience that is streamlined, optimized and personalized to the ‘collector’ experience.
Be accountable for driving customer satisfaction and ensuring levels are maintained to our company service standards.

Who You Are:

6+ years of customer service related experience, with 2+ years supervising a customer service or call center team in a service-based business
Bachelor’s or Associate’s degree or equivalent working experience highly preferred
Proven track record of implementing process improvements and standard operating procedures (SOPs) to drive consistency, increased speed and quality of customer care delivery at scale.
Demonstrated success supervising a team, with both a willingness and ability to drive influence and facilitate change.
Proven supervisory abilities and skilled at making forward thinking decisions to motivate, and build effective teams to maximize performance and effect organizational change.
Clear and professional oral and written communication skills in both positive or negative situations;
Ability to diffuse conflict, maintain confidentiality, listen to others without interrupting, keep emotions under control, remain open to ideas and try new things
Experience with Salesforce or similar CRM; implementation experience is a plus.
Experience attending trade shows or other events is a plus.
Familiarity with collectibles and the trading card hobby is a plus.

Salary Range: The salary range for this position is $67,535 to $79,453. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Reasons To Join Us:

Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.

Apply Now

Refine Your Search

customer service manager jobs in rockwall tx

Customer Care Supervisor, PSA

Supervisor, Beckett Customer Care

Call Center/Dispatch Manager

Operations Manager (DAL)

Supervisor, Customer Relations

Manager, Customer Service II

Customer Experience Supervisor

Customer Success Manager

Senior Customer Success Manager

Associate Manager, Concierge

Director - Remote Operations Center

Customer Relations Manager-Stonebriar

Scheduling Center Manager

Inbound Performance Manager

Client Success Leader

Client Success Manager - CAC

Service Center Manager

Client Support Manager

Customer Service Lead

Supervisor Sales Strategy & Operations

I want to receive the latest job alert for customer service manager in rockwall tx

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected