Managing Funeral Director Hartsell Funeral Homes, Inc.
Concord, NC | Full-Time | Exempt
About Us
Hartsell Funeral Homes, Inc. is a family-owned funeral home operation serving the greater Concord and Cabarrus County area across four locations: Albemarle, Concord, Harrisburg, and Midland. For generations, we have been committed to serving families with compassion, professionalism, and the highest standards of care. We are a close-knit team that takes pride in the trust our communities place in us and we are looking for a leader who shares that commitment.
The Opportunity
We are seeking an experienced, licensed Funeral Director to step into a senior leadership role as Managing Funeral Director. This is a unique opportunity for a seasoned funeral professional who is ready to take the next step in their career moving from individual service delivery into operational and team leadership across a multi-location organization.
The Managing Funeral Director will serve as the operational and cultural leader of our team, overseeing 9 Funeral Directors, 5 office staff, and approximately 15 part-time employees across all four locations. This role is based primarily out of our Concord location.
What You’ll Do
Operations - Oversee daily operations across all four locations, ensuring consistent service standards and facility readiness. Manage case coordination, scheduling, and logistics for seamless service delivery. Maintain full compliance with NC State Board of Funeral Service regulations. Conduct monthly review of G&A expenses against the P&L and flag variances to ownership. Oversee all staff scheduling across locations, including Funeral Director and part-time scheduling for funeral services.
Staff Leadership - Lead, mentor, and develop three categories of staff Funeral Directors, office staff, and part-time employees. Facilitate weekly Level 10 (EOS L10) meetings with Funeral Directors; biweekly with office staff; every three weeks with part-time staff. Conduct quarterly performance reviews for Funeral Directors and office staff; biannual reviews for part-time employees. Lead monthly training for Funeral Directors and quarterly training for part-time staff. Facilitate onboarding and training for all new Funeral Director and office staff hires
Family & Client Relations - Maintain an active personal case load, serving families directly as a licensed Funeral Director while leading the team. Step in to cover cases across any location as needed to ensure no family goes underserved. Supervise arrangement conferences and ensure families receive compassionate, consistent service - Respond to family complaints the same business day; escalate unresolved concerns to ownership within 48 hours (72 hours on weekends). Build lasting relationships with families, clergy, hospice providers, hospitals, and community organizations
Process & Business Development - Establish and maintain SOPs for every stage of a case intake through post-service follow-up - Develop and maintain a preneed sales pipeline through process, training, and referral protocols - Implement and oversee a Google review process to grow our online reputation across all locations - Collaborate with ownership on pricing, service packages, and community outreach initiatives
Compensation & Benefits
- Starting salary: $80,000/year, paid bi-weekly
- Eligible for compensation increase to $85,000 at the 6-month review, based on KPI performance
- Annual performance bonus based on KPI scorecard results
- Health insurance
- 401(k)
- Paid time off
What We’re Looking For
- Active North Carolina Funeral Director license (required)
- Demonstrated experience serving families with empathy and professionalism
- Strong organizational and leadership skills
- Ability to manage multiple priorities across multiple locations
- Familiarity with EOS/Traction or other operational frameworks is a plus
- Valid driver’s license
Why Hartsell
- Family-owned and community rooted we make decisions with people, not spreadsheets
- A real leadership role you’ll have genuine authority and accountability, not just a title
- Clear growth path compensation reviews at 6 months and annually, tied to measurable outcomes
- A team that cares low turnover, strong culture, and a staff that takes pride in their work
How to Apply
If you are a licensed Funeral Director ready to lead, we’d love to hear from you. Please submit your resume and a brief cover letter describing your experience and why you’re interested in a leadership role.
Hartsell Funeral Homes, Inc. is an equal opportunity employer.
Pay: From $80,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
License/Certification:
- NC Funeral Director's License (Required)
Work Location: In person
