Top 61 Customer support representative Jobs in Rocky Mount, Va

Customer Service Representative
Cornerstone Building Brands —Rocky Mount, VA
- $18 - $20 an hour
- Online Application
- Hybrid work
- 18 years or older
- Microsoft Excel
- Office
- Paid holidays
- Disability insurance
Quick Apply
Customer Service & Sales Representative
Shentel —Rocky Mount, VA
- From $15 an hour
- Overtime
- Remote
- Sales
- 1 year
- Communication skills
- Paid training
- Paid holidays
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1d
Customer Service Rep
CCS —Roanoke, VA
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Typing
- Paid holidays
- Health insurance
Customer Service Ambassador
Hooker Furniture —Martinsville, VA
- $40,000 - $55,000 a year
- Monday to Friday
- Residential
- Microsoft Office
- High school diploma or GED
- Health savings account
- Health insurance
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Universal Branch Representative I
Virginia Credit Union —Roanoke, VA
- Full-time
- Computer literacy
- Office
- High school diploma or GED
Quick Apply
Retail Display Installer - Technology
2020 Companies, Inc. —Roanoke, VA
- $18 an hour
- Part-time
- 18 years or older
- Customer service
- Merchandising
- Paid training
- Mileage reimbursement
Quick Apply
Technical Support Rep I
Shentel —Roanoke, VA
- From $18 an hour
- Online Application
- Computer literacy
- Writing skills
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
4d
Customer Service Representative - State Farm Agent Team Member
Betsy Thomas - State Farm Agent —Roanoke, VA
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
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Provisional - Customer Service Representative Martinsville
Eastman Chemical Company —Fieldale, VA
- $21 an hour
- Marketing
- Mid-level
- Analysis skills
17h
Account Support Representative
EECO —Roanoke, VA
- $20 - $25 an hour
- Mid-level
- Office
- High school diploma or GED
Quick Apply
12d
Agency Relations Coordinator
Feeding Southwest Virginia —Salem, VA
- $20 - $23 an hour
- Overtime
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Financial Services Representative - Martinsville
Carter Bank —Martinsville, VA
- $14.10 - $22.06 an hour
- Full-time
- Office
- Microsoft Office
- High school diploma or GED
- Paid holidays
- Disability insurance
3d
client service representative
VCA Animal Hospitals —Roanoke, VA
- Full-time
- Maintenance
- Entry level
- Health insurance
- Dental insurance
4d
Companion Animal Clinic - CSR
Companion Animal Clinic —Roanoke, VA
- Inventory management
- Computer literacy
- Basic math
- Paid holidays
- Health insurance
Quick Apply
Member Service Representative
Roanoke Valley Community Credit Union —Roanoke, VA
- From $16 an hour
- Part-time
- Background check
- High school diploma or GED
- Team management
Quick Apply
Member Services Representative (Overnight)
Planet Fitness —Roanoke, VA
- $14 - $16 an hour
- Overnight shift
- Computer literacy
- Cash register
- Computer skills
Quick Apply
Universal Branch Representative I - Part Time - 30 Hours
Virginia Credit Union —Roanoke, VA
- $22.42 - $26.92 an hour
- Part-time
- Computer literacy
- Office
- High school diploma or GED
Quick Apply
9d
Environmental Coord Prin
Appalachian Power Company —Rocky Mount, VA
- $98,993 - $128,688 a year
- Weekends as needed
- Office
- Driver's License
- Organizational skills
- Tuition reimbursement
12d
Service Representative
Endries International, Inc —Salem, VA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Driver's License
- Health insurance
- Dental insurance
Member Services Representative
Planet Fitness —Roanoke, VA
- $13 - $15 an hour
- Computer literacy
- Cash register
- Computer skills
Quick Apply

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Customer Service Representative

Cornerstone Building Brands -
Rocky Mount, VA

Quick Apply

Job Details

Full-time
$18 - $20 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Employee discount
Benefits from day one
Life insurance

Qualifications

Customer communication
High school diploma or GED
Customer support

Full Job Description

Company Description

Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an expansive North American footprint that includes almost 20,000 employees, operating in +70 manufacturing facilities, supported by a network of +80 distribution and branch office facilities. We have a broad product offering with a well-regarded brand portfolio including the #1 position in windows, vinyl siding, metal accessories, metal roofing and wall systems, and insulated metal panels. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Job Description

ABOUT THE ROLE

As a Customer Success Representative, you'll be part of a dynamic team where your contributions to providing premier customer care are valued, and your professional development is prioritized. This position will support customers within our windows and doors business unit. Join us and become an integral part of our winning team.

This is a hybrid role, based out of our Rocky Mount, VA plant location. Position will require 2 days (Tuesday and Wednesday) in the office per week. Hourly pay offer for the role will be $18-$20/hour, based on candidate prior experience.

WHAT YOU’LL DO

Customer Support: Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience. Take personal responsibility for each interaction, regardless of brand, to ensure customer needs are met from initial order receipt through delivery, invoicing, and warranty. Complete all assigned responsibilities within the requested timeframes.

Account management: Ensure leadership and sales team members are informed of pertinent activities related to each customer account. Monitor orders using routine exception reports and intervene as necessary to ensure smooth processing and maximum customer satisfaction.

Information Accuracy: Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order. Ensure clear communication and understanding of any changes or issues. Encourage use of portal, as appropriate.

Issue Resolution: Assist customers and sales team members with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing. Provide prompt and efficient responses to ensure swift resolution.

Technical Support: Offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary. Connect customers with qualified divisional personnel for more sophisticated technical inquiries.

Collaboration: Partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration.

Escalation Management: Promptly engage Team Leads when appropriate to ensure escalated issues are promptly addressed.

Training: Assist with training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency. Assist with onboarding and training new employees. Lead customer training sessions on the use of configurators or portals.

Continuous Improvement: Support colleagues by contributing to process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows.

Qualifications

Qualifications:

Education: High School Diploma or equivalent required; bachelor’s degree is a plus.
Experience: 1-2 years of proven direct customer and consumer support experience, preferably in the building products industry.
Industry Knowledge: Understanding of the building products industry and sales management experience in dealer, distribution, and/or two-step channel segments prefer.
Technical Proficiency: Proficient in telecom software; Microsoft Office applications including Word, Excel, PowerPoint, and CRM.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Site Address: 433 N Main St, Rocky Mount, VA 24151

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or [email protected]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [email protected]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

All your information will be kept confidential according to EEO guidelines.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Note to External Recruiters

Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

Quick Apply

Refine Your Search

customer support representative jobs in rocky mount, va

Customer Service Representative

Customer Service & Sales Representative

Customer Service Rep

Customer Service Ambassador

Universal Branch Representative I

Retail Display Installer - Technology

Technical Support Rep I

Customer Service Representative - State Farm Agent Team Member

Provisional - Customer Service Representative Martinsville

Account Support Representative

Agency Relations Coordinator

Financial Services Representative - Martinsville

client service representative

Companion Animal Clinic - CSR

Member Service Representative

Member Services Representative (Overnight)

Universal Branch Representative I - Part Time - 30 Hours

Environmental Coord Prin

Service Representative

Member Services Representative

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