Positions available in all Economic Services programs including Food and Nutrition Services, Adult Medicaid and Family & Children's Medicaid. NC Fast experience preferred. Candidate should have strong computer and mathematical skills. Ability to read and interpret policy, communicate with clients and explain regulations and procedures. Ability to meet deadlines within established time frames. Applicants without Income Maintenance Caseworker experience may be considered for a one year work-against period as an Income Maintenance Caseworker I.
The primary purpose of this Income Maintenance Caseworker II position is to take and key applications for Economic Services recipients in a timely manner in accordance with Federal and State regulations. The caseworker will be conducting face-to-face and telephone interviews to accomplish this. The purpose of the interview is to obtain pertinent information, which is verified to determine eligibility of benefits. This worker will make sure all information taken is in record and keyed into NC FAST and processed in a timely manner.
This position explains program requirements and options and refers the customer to other units for assistance as appropriate.
This position is from 8:00 A.M. until 5:00 P.M., Monday through Friday.
This worker interviews applicants applying for Economic Services. If during an interview it is determined that the customer needs Supportive Services, Protective Services, Work First Family Assistance, Medicaid or Transportation Services a referral is made to the respective unit.
The worker in this position will process all applications taken in NC Fast and if the case is an expedite, this worker will process application on the same day that the application is taken. Worker will process all cases within a timely manner.
The workers in this position will carry a caseload, and a large number of these cases require some action during the month. Re-certification will be based on program guidelines.
This worker is responsible for printing and verifying client information through the State computer system or a third-party source to avoid duplications of benefits and to get a better understanding of client’s situation.
The worker would prepare the preliminary summary to be used by the Fraud Investigator to prepare the case for court. The worker in this position would be expected to testify as to the validity of information taken at the time of the interview. This worker is also responsible for preparing the summaries and presenting them for the appellants in local and state appeals. If a recertification has been completed then the on-going worker would be responsible for court action.
Employee will be expected to work in emergency shelters and/or perform related disaster tasks and perform other reasonable tasks requested by your immediate supervisor, the deputy director or director.
Other Work Characteristics
Equipment used: Calculators, copiers, laptop, telephone, fax machine, Audio visual equipment and other office equipment will be used in the performance of the duties of this position. Worker in this position must have access to the Eligibility Information System, NC FAST, and inquiry access to Nash County Clerk of Court, Child Support System, Department of Motor Vehicles, Social Security and Employment Security System. Included in materials used in work are O&M reports, NC FAST Work Queues, NC Fast Help, policy manuals, Dear County Director letters, and administrative letters as well as other verbal and written instructions.
The responsibility of this caseworker position must be accurate and exact as well as timely to avoid delay in benefits and ineligible participation.
Close visual attention is needed in every phase of the job since reading, writing and using machines make up the duties. The computer screens are very hard on the eyes. Intense mental concentration must be maintained not to make errors, which could have a negative impact on the applicants/recipients and the agency. NC FAST is referred to daily as the additional responsibility of entering data into the computer system in order to generate or adjust benefits which requires precise attention to detail and accuracy.
Adhere to confidentiality rules enforced by the agency.
One year experience as an Income Maintenance Caseworker I.
Candidates will be considered for a 1 year training period at a lower pay grade with the following experience: associates degree in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum: or graduation from high school and two years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks; or an equivalent combination of training and experience.
