Inside Sales
Earnest Machine —Rocky River, OH
- Full-time
- Basic math
- Mid-level
- High school diploma or GED
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Inside Sales

Earnest Machine -
Rocky River, OH

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Job Details

Full-time
6 days ago

Qualifications

Basic math
Microsoft Dynamics 365
High school diploma or GED
Sales management systems proficiency
Microsoft Dynamics

Full Job Description

We are looking for a results driven Sales Support team member to manage current customer inquiries while maintaining consistent and service focused relationships. This role will be responsible for consistent communication and order entry tasks, providing the best possible customer experience.

The Sales Support team member will work in conjunction with Earnest Sales & Marketing teams, Purchasing, and Distribution (& Production) departments. The Sales Support role will report directly to the Sales Operations Manager and will be eligible to participate in the Sales Incentive Plan annually.

General Day to Day Activities

Maintain accurate CRM item records for orders and quotes including updates, modifications, and new entries
Utilize Standard Operating Procedures to ensure compliance and consistency in all activities.
Maintain deep understanding of the full Earnest product portfolio and effectively communicate value propositions to assigned customers
Collaborate and help other sales support individuals and account managers, as needed, to drive collective revenue and margin Earnest goals
Complete outbound calls per current customer connection and marketing activities

Quote and Order Entry

Manage and service inbound calls, emails, and customer inquiries that are received to the communal inquiry box
Qualify inbound quotes to ensure timely responses, quote identification (standard, newly sourced products, or blanket order), and quote completion as received to the communal inquiry box
Complete inbound quotes and orders into communal inquiry inbox within 24-hour period
Conduct quote follow up, as appropriate, to assess interest in quote and negotiation
Escalate to Senior Sales Support or Account Manager to coordinate newly sourced product quotes and understand Earnest ability to source, timing of source, and determination on price alongside Sales Management
Complete and enter order into CRM once submitted by customer for orders received to the communal inquiry box
Ensure accurate and timely order delivery that meets customer specifications through collaboration with the Distribution Centers and communication to customers

Key Performance Indicators

Exceed individual quote and order goals as documented within the sales compensation plan
Own your role in achieving the team shipped revenue goals as documented within the sales compensation plan
Customer satisfaction
Quote to order rate of %
Daily presence of 7+ hours in call queue

Required Qualifications

High School diploma, Associate/Bachelors degree preferred
Able to make decisions independently
Comfortable with working in an inbound/outbound sales environment
Grasp basic math/profitability concepts
Ability to function well in a high-paced environment, comfortable with ambiguity, and enjoys an environment of active growth and change
1-3 years working in an inbound/outbound sales environment
Experience working with Microsoft Dynamics 365
Fastener Distribution experience a Plus

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