Top 7 Call center manager Jobs in Rogers, Ar

Manager, Contact Center
Walmart —Bentonville, AR
- $60,000 - $110,000 a year
- High school
- Office
- Supervising experience
- Paid jury duty
- Disability insurance
Senior Manager, Contact Center- Operational Readiness
Sam's Club —Bentonville, AR
- $80,000 - $155,000 a year
- High school
- Office
- Bachelor's degree
- Paid jury duty
- Disability insurance
7d
(USA) Senior Manager, Contact Center- Channel Strategy & Self Service
Sam's Club —Bentonville, AR
- $80,000 - $155,000 a year
- High school
- Office
- Analysis skills
- Paid jury duty
- Disability insurance
3d
Director of Call Center
Summit Utilities Inc —Fayetteville, AR
- Full-time
- Hybrid work
- Finance
- Analysis skills
- Presentation skills
- Health insurance
- Vision insurance
Quick Apply
(USA) Senior Manager, Contact Center-Business Performance & Analytics
Sam's Club —Bentonville, AR
- $80,000 - $155,000 a year
- High school
- Office
- Supervising experience
- Paid jury duty
- Disability insurance
9d
Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Bentonville, AR
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
10d

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(USA) Manager, Operations
Walmart —Bentonville, AR
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project…
$70,000 - $130,000 a year
9d
Manager, Service Excellence - Operations
Walmart —Bentonville, AR
The Spark Earnings Excellence (SEE) Team ensures precise calculation, disbursement, and reporting of independent contractor earnings with a focus on compliance…
$60,000 - $110,000 a year

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Supervisor, IT Service Center
Cardinal Health —Dublin, OH
Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues. Medical, dental and vision coverage.
$67,500 - $111,710 a year
Leader, Knowledge, Training and Communications - Sr Mgr, Contact Center
KnitWell Group —Pataskala, OH
This role will oversee the design, planning, implementation, and review of training, knowledge, and communication programs, ensuring alignment with the strategy…
Quick Apply
14d

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Manager, Contact Center

Walmart -
Bentonville, AR

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Job Details

$60,000 - $110,000 a year

Benefits

Paid jury duty
Disability insurance
Health insurance
Dental insurance
401(k)
Military leave
Paid time off
Adoption assistance
Family leave
Parental leave
Vision insurance
Life insurance
Paid sick time

Qualifications

Vendor relationship building
Customer communication
Supervising experience
Stakeholder relationship building
Stakeholder management

Full Job Description

Position Summary...

What you'll do...

Role summary:
The (USA) Manager, Contact Center, oversees daily operations to ensure exceptional customer service and operational efficiency. This role involves analyzing performance metrics, implementing process improvements, and managing team development to meet service-level agreements and business objectives. The manager collaborates with stakeholders to resolve issues, drives continuous improvement initiatives, and ensures adherence to company policies and standards. A strong focus on data-driven decision-making and effective communication supports the delivery of high-quality customer experiences while maintaining operational excellence within the contact center environment.
About the team:
The team oversees Walmart’s BPO contact center partnerships, ensuring operational stability, scalability, and performance. It manages vendor relationships throughout the full lifecycle, including selection, onboarding, governance, and continuous improvement. Collaborating with internal and external partners, the team aligns priorities and monitors outcomes through data analysis. Utilizing structured processes and financial insights, it identifies trends, mitigates risks, and enhances service delivery. The team is dedicated to maintaining consistent customer experiences while optimizing efficiency and cost control across various programs and locations.
What you'll do:

Oversee daily contact center operations to ensure alignment with performance metrics and service-level agreements.
Analyze key performance indicators and trend data to identify root causes and implement effective solutions.
Lead process improvement initiatives to enhance operational efficiency and customer communication quality.
Collaborate with stakeholders to develop and execute strategies addressing capacity planning and demand forecasting.
Coach and develop team members to strengthen customer communication skills and adherence to standard operating procedures.
Manage escalation processes and ensure timely resolution of customer and associate concerns.
Maintain compliance with company policies while promoting a culture of integrity and accountability.

What you'll bring:

Proven experience managing contact center operations with a focus on achieving performance metrics and service-level agreements.
Strong problem-solving skills using data analysis and diagnostic tools to identify root causes and implement effective solutions.
Expertise in customer communications management, including developing and coaching teams on communication strategies and quality standards.
Ability to lead process improvement initiatives and apply standard operating procedures to enhance operational efficiency.
Proficiency in workflow management and monitoring key performance indicators to drive continuous improvement.
Effective collaboration and stakeholder engagement skills to support business objectives and operational goals.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $60,000.00 - $110,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in Business, Retail Management, Technology, Communications, or related
field and 2 years’ experience in retail management, business, technology, communications, or related area.
Option 2: 4 years’ experience in business, technology, communications, or related area.

1 year's supervisory experience.

3 years’ experience in customer service/contact center or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a cross-functional team, Project Management

Primary Location...

805 Respect, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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call center manager jobs in rogers, ar

Manager, Contact Center

Senior Manager, Contact Center- Operational Readiness

(USA) Senior Manager, Contact Center- Channel Strategy & Self Service

Director of Call Center

(USA) Senior Manager, Contact Center-Business Performance & Analytics

Customer Experience & Service Transformation Management Advisory Consultant

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