Role summary:
The (USA) Analyst, Alarm Central, rovides technical support for alarm and life-safety systems, ensuring effective configuration, maintenance, and troubleshooting of monitoring technologies across the enterprise. This role serves as a resource for field technicians and internal partners by resolving complex system issues, supporting alarm panel programming, and maintaining monitoring platform and receiver database accuracy. The analyst evaluates system performance, identifies opportunities for process improvement, and develops documentation to support consistency and compliance requirements. Through collaboration with teams and external vendors, this position helps drive service excellence, supports technology initiatives, and contributes to the reliability and effectiveness of enterprise security operations.
About the team:
The Security Service team supports enterprise-wide alarm monitoring, system configuration, and technician support to ensure reliable life-safety and intrusion detection systems. They deliver precise alarm programming, maintain communication integrity, and support monitoring platform accuracy across technologies. The team collaborates to uphold emergency preparedness and response standards, providing technical expertise and ensuring compliance with protocols. Their efforts enable timely alarm management and effective emergency operations, supporting the safety and security of facilities throughout the organization.
What you'll do:
- Manage daily operations of the alarm emergency center and field emergency phone lines following established procedures and compliance standards.
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Provide procedural guidance and technical support to specialists and team leaders on advanced calls and safety measures.
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Monitor and dispatch alarms, ensuring timely communication with authorities per regulatory guidelines.
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Lead emergency response efforts by coordinating with internal and external stakeholders during crisis events.
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Conduct training and support on alarm system applications and escalation protocols.
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Analyze alarm center data to identify trends, improve processes, and propose business solutions.
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Maintain compliance with company policies and support continuous operational improvements.
What you'll bring:
- Proven experience programming, configuring, and troubleshooting intrusion, fire, and life-safety alarm systems.
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Strong knowledge of alarm communication methods, signal transmission, and monitoring technologies.
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Experience supporting field technicians through technical troubleshooting, issue resolution, and system configuration guidance.
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Proficiency maintaining alarm monitoring platforms, receiver databases, and account configurations.
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Ability to analyze system performance, identify root causes, and implement corrective actions to improve reliability and efficiency.
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Excellent communication and collaboration skills with the ability to partner effectively across technical, monitoring, and business teams.
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Commitment to maintaining accurate documentation and adherence to company standards, regulatory requirements, and industry best practices.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $23.00 - $45.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
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Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Associate's degree in Management, Business, Computer Science, or related field OR 2 years’ experience in emergency management or related area.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
703 Associate Dr, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
