Top 675 Customer experience representative Jobs in Rogers, Ar

Customer Service Representative
Rogers Water Utilities —Rogers, AR
- From $22.46 an hour
- Full-time
- Bilingual
- Customer service
- Word processing
- Paid holidays
- Disability insurance
Quick Apply
1d
Financial Service Representative
Arkansas Federal Credit Union —Rogers, AR
- Up to $25 an hour
- Full-time
- High school diploma or GED
- Financial services
- 2 years
- Paid holidays
- Disability insurance
5d
Patient Access Representative
Mercy —Rogers, AR
- Part-time
- Hospital
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
People Support Center Representative I
J.B. Hunt —Lowell, AR
- Full-time
- Spanish
- Administrative experience
- High school diploma or GED
- Paid parental leave
- Paid holidays
Senior Process Associate
Genpact —Bentonville, AR
- Mid-level
- 1 year
Benefits Services Representative I
J.B. Hunt —Lowell, AR
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Military
- Paid parental leave
- Paid holidays
Patient Service Representative - Mercy Cardiology
Mercy —Rogers, AR
- Full-time
- Customer service
- High school diploma or GED
- Clinic
- Health insurance
- Dental insurance
14d
Customer Relations Representative - State Farm Agent Team Member
Jonathan Hooks - State Farm Agent —Rogers, AR
- $48,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Opportunities for advancement
Quick Apply
Experienced Call Center Representative
Superior Collision Center —Rogers, AR
- Full-time
- Background check
- Computer literacy
- Reliable transportation
- Paid training
- Paid holidays
Part-Time Guest Services Representative
MOTTO BY HILTON BENTONVILLE —Bentonville, AR
- Part-time
- Hotel
- Ability to lift 50 pounds
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Karen Williams - State Farm Agent —Rogers, AR
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Senior Service & Sales Representative (XNA) - Full-Time
CLEAR —Bentonville, AR
- $22 an hour
- Full-time
- Background check
- 18 years or older
- Sales
- Paid holidays
- Health insurance
Benefits Services Representative II
J.B. Hunt —Lowell, AR
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Paid holidays
Sales Enablement Analyst
Bimbo Bakeries USA —Bentonville, AR
- $53,800 - $69,900 a year
- Office
- Administrative experience
- Analysis skills
- Paid time off
- 401(k) matching
5d
TJ Maxx Early Morning Stocking starting at $13/hr
TJ Maxx —Rogers, AR
- $13.00 - $13.50 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
6h
Account Representative - State Farm Agent Team Member
Scot Shaw - State Farm Agent —Rogers, AR
- $50,000 - $70,000 a year
- Full-time
- Hybrid work
- Office
- Communication skills
- Entry level
- Paid time off
- Work from home
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Bryan Lewis - State Farm Agent —Rogers, AR
- $40,000 - $60,000 a year
- Full-time
- Sales
- Office
- Communication skills
- Health insurance
- 401(k)
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Dewayne Trichell - State Farm Agent —Bentonville, AR
- $50,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Customer Service Representative - Rogers
First Western Bank —Rogers, AR
- Full-time
- Pass drug screening
- Office
- Criminal background check
Quick Apply
14d
Director of Treasury Management Operations and Support
Chambers Bank —Arkansas
- Overtime
- Background check
- Computer literacy
- Writing skills
Quick Apply

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Customer Service Representative

Rogers Water Utilities -
Rogers, AR

Quick Apply

Job Details

Full-time
From $22.46 an hour
1 day ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Professional development assistance

Qualifications

Bilingual
Customer relationship building
Phone communication
Customer service
Word processing
Spreadsheets
Basic math
English
Microsoft Office
High school diploma or GED
Client database systems
Data entry
Typing
Phone etiquette
Customer information system software
Customer data entry

Full Job Description

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers both in-person and over the phone, posting accurate and timely payments, addressing inquiries, and resolving issues efficiently. This role requires excellent communication skills, a customer-centric attitude, and the ability to handle various tasks in a fast-paced environment.

Responsibilities:

Answer the phone and direct call to appropriate employees of the utility.
Accurately answer customer requests for new service, transfers and removes vacation orders and enter on the computer.
Accurately post payments from customers with cash, check, or debit/credit card. Post payments from night deposit, mail, front counter and drive through window.
Understand and process application for new construction.
Balance cash drawers at the end of the day; both front counter and drive through or whenever asked by the supervisor.
Make adjustment for pools and leaks.
Complete service orders, troubles and meter changes when needed for billing. May include some editing for the billing.
Know how to forward and un-forward the phone system.
Know how to set up a multi account.
Prepare Letters of Credit for customers.
Assist customers with information concerning leaks, high bills.
Enter settlement agreements.
Collect bad debts. Enter the bad debt on a spreadsheet and at month’s end, report it to the Office Manager.
Take water and sewer taps, large tap requests, dump tickets, miscellaneous payments, and payments on Accounts Receivable Other.
Run settlement Agreement list for promises that are not kept. Decide who should be shut off.
Sends out rechecks for customers that have been shut off to make sure their meter has not been turned back on. Prepares “remove” service order for disconnects that have not paid.
Follow up with Office of Human Concern on H2O program. Keep records on who has agreements and who has paid.
Can count all drawers; front counter and drive through.
Make correct change and count it back to the customer.
Must know how to calculate a water bill for the customer without using the computer.
Process insufficient funds checks/drafts and adjust them to the customer’s account. Follow up on who has and has not paid.
Process the returned mail for correct addresses.
Understands Act 769 and can communicate with other cities to collect their debts and ours.
Reconcile payments received by mail. Process checks an drafts returned by the bank. This includes posting the check back to the customer’s account and/or creating a service order to shut the customer off if needed. Prepare a monthly spreadsheet with all returned items to reconcile bank statement at month’s end.
Process customer requests for setting up bank drafts. This includes setting up new banks in the system, entering draft information on customer accounts, and recording and filing customer cards with the draft information.
New construction process from start to finish.
Perform any other related duties as required or assigned.

Qualifications:

Equivalent to four years high school or GED.
0 to 6 months related experience and/or training. Previous experience in a call center or customer service role is preferred.
Ability to effectively communicate information and respond to questions.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to utilize common sense in order to carry out instructions.
Basic skills with spreadsheet, word processing/typing.
Ability to work under general supervisor.
Requires continuous attention to detail with repetitive work (some variation).
Must be available from 8:00 am to 4:45 pm – Monday thru Friday.
Requires treating customers respectfully, both in person and on the phone.
Strong computer skills with proficiency in data entry and familiarity with customer relationship management (CRM) software.
A positive attitude, problem-solving abilities, and a commitment to providing outstanding customer service.
Excellent verbal and written communication skills in English; additional languages are a plus.

SECURITY / SAFETY SENSITIVE POSITION

Based on definitions in the RWU Employee Policy Manual this position meets the criteria to be defined as a Security or Safety Sensitive position. As a result of this determination any employee working in this position is required to disclose to their Department Manager or Superintendent the use of any prescribed medication, including marijuana, which has the potential to impact the employee’s ability to perform the duties of their position.

Benefits:

Medical, Dental, & Vision Insurance beginning first of month after completing 30 days. (very competitive premiums)
Company paid life and long term disability plans
Starting wage is $21.27 per hour
Paid Vacation and Sick Days
Retirement Planning (APERS)
12 Paid Holidays
Full Time Position

Job Type: Full-time

Pay: From $22.46 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer experience representative jobs in rogers, ar

Customer Service Representative

Financial Service Representative

Patient Access Representative

People Support Center Representative I

Senior Process Associate

Benefits Services Representative I

Patient Service Representative - Mercy Cardiology

Customer Relations Representative - State Farm Agent Team Member

Experienced Call Center Representative

Part-Time Guest Services Representative

Customer Service Representative - State Farm Agent Team Member

Senior Service & Sales Representative (XNA) - Full-Time

Benefits Services Representative II

Sales Enablement Analyst

TJ Maxx Early Morning Stocking starting at $13/hr

Account Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Customer Service Representative - Rogers

Director of Treasury Management Operations and Support

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