Top 164 Customer experience specialist Jobs in Rogers, Ar

Customer Experience Specialist
Winland Foods, Inc. —Bentonville, AR
- $21.16 - $31.20 an hour
- Overtime
- Hybrid work
- Sales
- Mid-level
- Office
- Health savings account
- AD&D insurance
Quick Apply
1d
Customer Service Account Specialist
UL Solutions —Lowell, AR
- $50,400 - $67,200 a year
- Holidays
- Remote
- Mid-level
- High school diploma or GED
- Continuous improvement
- Health insurance
- Dental insurance
8d
Specialist, Enterprise Business Services
Walmart —Bentonville, AR
- $19 - $35 an hour
- High school
- Mid-level
- Office
- Paid jury duty
- Disability insurance
Senior Customer Account Specialist
Nestlé USA —Rogers, AR
- Bachelor of Science
- Merchandising
- Bachelor's degree
2d
Specialist, Alarm Central
Walmart —Bentonville, AR
- $21 - $40 an hour
- On call
- High school
- Mid-level
- Communication skills
- Paid jury duty
- Disability insurance
6d
Logistics Specialist II (Hybrid)
Uber Freight —Rogers, AR
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Disability insurance
- Health insurance
Benefits Specialist
Everett & Associates —Rogers, AR
- $51,574.29 - $62,110.96 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Writing skills
- Data analysis skills
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Help Desk Support Specialist I-Rogers, AR
Apprenticely —Rogers, AR
- $38,000 a year
- Full-time
- Office
- Trade school
- Associate's degree
- Employee stock purchase plan
- Paid holidays
Quick Apply
2d
Customer Development Specialist, Club (175017)
Colgate-Palmolive —Rogers, AR
- $70,000 - $96,000 a year
- Full-time
- Hybrid work
- Sales
- Mid-level
- Office
- Profit sharing
- Paid parental leave
2d
Health Information Specialist I
Datavant —Bella Vista, AR
- Overtime
- Microsoft Excel
- Computer literacy
- HIPAA
- Health insurance
- Dental insurance
Child Life Specialist I
Arkansas Children's Hospital —Springdale, AR
- $21.70 - $27.10 an hour
- Full-time
- Bachelor's degree
- Children
- Entry level
Shelter Engagement Specialist
Best Friends Animal Society —Bentonville, AR
- From $58,656 a year
- Weekends as needed
- Bilingual
- Up to 50% travel
- Mid-level
Senior Academic Division Administrative Specialist - BCIS
NorthWest Arkansas Community College —Benton County, AR
- $18.55 an hour
- Full-time
- Word processing
- ERP systems
- Research
9d
Customer Service Professional III
UL Solutions —Lowell, AR
- $28,800 - $38,400 a year
- Holidays
- Mid-level
- Office
- Administrative experience
- Health insurance
- Dental insurance
Customer Relations Specialist
Adventure Subaru —Fayetteville, AR
- From $18 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Project management
- Health insurance
- Dental insurance
Quick Apply
11d
Wireless Sales Lead - Retail Expert
PRE-US —Bentonville, AR
- $18 - $22 an hour
- Weekends as needed
- Background check
- 18 years or older
- Ability to walk for extended periods
- Paid training
- Mileage reimbursement
Quick Apply
Loan Processing Specialist - Rogers
Generations Bank —Rogers, AR
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Health insurance
Quick Apply
Kitchen and Bath Specialist
Confidential —Rogers, AR
- From $45,000 a year
- Full-time
- Basic math
- Mid-level
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Bilingual Pharmacy Care Specialist/Pharmacy Technician
Community Pharmacy of Springdale —Springdale, AR
- From $18 an hour
- Full-time
- Background check
- Spanish
- Customer service
- Paid training
- Health savings account
Quick Apply
Automation Specialist
Garver —Fayetteville, AR
- Call employer
- Microsoft Outlook
- Construction site
- System design
- Wellness program
Quick Apply

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Customer Experience Specialist

Winland Foods, Inc. -
Bentonville, AR

Quick Apply

Job Details

Full-time
$21.16 - $31.20 an hour
1 day ago

Benefits

Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer communication
High school diploma or GED
Productivity software

Full Job Description

This role is an individual contributor position responsible for the successful execution of customer order fulfillment with a positive customer experience. In addition, for customers that meet a volume threshold, this role will also complete standard analysis of the customers inventory position. The Customer Experience Specialist will establish and maintain effective relationships across all areas of the business, including but not limited to commercialization, sales, supply chain, operations, finance, transportation, warehousing, and information technology. These relationships are key to successfully meeting customer expectations.

Employee Type:

Full time

Location:

AR Bentonville

Job Type:

Customer Service

Job Posting Title:

Customer Experience Specialist

Job Description:

Schedule: Hybrid schedule with weekly remote work from home days

Work Location: 2500 SE Technology Circle- Suite 8, Bentonville, AR 72712

Benefits: Medical, Dental, Vision, 401(k) with match, STD/LTD/AD&D/Life, HSA, FSA, EAP, Hospital indemnity, Accident Insurance, Identity and Fraud Protection Plan, Legal, and Critical Illness.

Salary, based on experience and other qualifications: $21.16/hr - $31.20/hr with additional bonus potential

Role and responsibilities:

Manages customer orders to ensure availability of ordered product, adjusting for and communicating proactively any potential shortages to the customer and the commercial organization.
For customers that meet a volume threshold, complete analysis of standard inventory reports to anticipate customer impacts in the next 30 to 60 days, escalating to a Leader or an Analyst when potential concerns are identified.
Provides proactive, professional internal stakeholder communication and external customer communication on any issues in meeting customer fulfillment expectations. Communication takes place primarily through written form in email and Microsoft Teams, including responding to customer inquiries within 24 hours.
Updates and maintains documentation on customer communications, inquiries, and interactions in a timely fashion in the system.
Understands and executes the end-to-end sales process from order through shipment.
Utilizes detailed understanding of end-to-end supply chain (transportation, warehouse, planning, etc.) to effectively meet customer expectations.
Demonstrates ability to identify and resolve issues affecting overall service to the customer and positively influence key performance indicators.
Develops understanding of customer strategies, business models and requirements.
Works in partnership with the Commercial organization, including serving as the primary point of contact for all customer questions or concerns relating to orders or product availability.
Resolves customer concerns, escalating to Leadership or Analysts as needed.
Proactively identifies and resolves recurring customer issues, including but not limited to, short lead time, delayed customer pickups, sending wrong equipment for pickup, ordering discontinued items, etc.
Manages resolution of Customer Overages, Shortages, or Damages (OS&D) for assigned customer orders.
Utilizes ERP system(s), like SAP, and Power BI reporting to view inventory and order history respectively for exception-based recommendations on order management.
Performs order-entry functions manually or monitors orders received via Electronic Data Interchange (EDI), ensuring all orders received are processed timely and accurately.
Provides input and updates to training/reference materials as needed in coordination with their leader.
Attends skill set enhancement training as needed and available.
Influences customer behavior to reduce cost to serve, including but not limited to topics surrounding the minimization and/or elimination of customer deductions and avoidance and/or reduction fines and fees.
Maintains relationships across all areas of the business, including but not limited to commercialization, sales, supply chain, operations, finance, transportation, warehousing, and information technology.
Addresses activities associated with assigned customer transitions, new and discontinued items, and new customer implementations.

The duties and responsibilities described are not a comprehensive list of all tasks. Additional tasks and duties may be assigned from time to time as necessitated by business needs.

Qualifications:

High school diploma required.
Post secondary education in Supply Chain, Business or related field preferred.
Minimum of 2 years experience in a customer-facing role, supply chain, warehousing, or transportation is preferred.
High attention to detail with excellent organizational skills.
Ability to manage multiple tasks in a high-change environment.
Working knowledge of Microsoft Office is required.
Working knowledge of ERP Systems (ex. SAP) and Power BI is preferred.
Strong written and verbal communication skills are required.
The ability to work occasional overtime is required.
Ability to perform repetitive motions 90% of the time required: PC Keyboard.
Travel requirements are as needed to support operational activities and projects. (0-5% of time)

EEO Statement:

Winland Foods seeks to recruit, develop, and retain the most talented people from a diverse candidate pool, and as a global company we believe our success is enhanced by fostering equity and inclusion in the workplace. Therefore, Winland Foods is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, genetic information, military or veteran status, and any other characteristic protected by applicable law.

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Refine Your Search

customer experience specialist jobs in rogers, ar

Customer Experience Specialist

Customer Service Account Specialist

Specialist, Enterprise Business Services

Senior Customer Account Specialist

Specialist, Alarm Central

Logistics Specialist II (Hybrid)

Benefits Specialist

Help Desk Support Specialist I-Rogers, AR

Customer Development Specialist, Club (175017)

Health Information Specialist I

Child Life Specialist I

Shelter Engagement Specialist

Senior Academic Division Administrative Specialist - BCIS

Customer Service Professional III

Customer Relations Specialist

Wireless Sales Lead - Retail Expert

Loan Processing Specialist - Rogers

Kitchen and Bath Specialist

Bilingual Pharmacy Care Specialist/Pharmacy Technician

Automation Specialist

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