Top 170 Phone representative Jobs in Rogers, Ar

Dispatcher
Roadside Services —Rogers, AR
- From $17 an hour
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
2h
Wealth Management Trainee (AR)
Bankers Life —Bentonville, AR
- $50,000 - $80,000 a year
- Full-time
- Customer service
- No experience needed
- Entry level
Quick Apply
CSR - Bilingual Customer Service Representative
Varco —Rogers, AR
- $17 - $21 an hour
- Part-time
- Background check
- Basic math
- Typing
- Paid holidays
- Paid time off
Quick Apply
3d
Customer Support Representative I
Patriot Software —Fayetteville, AR
- $20 an hour
- Extended hours
- Remote
- No experience needed
- High school diploma or GED
- US work authorization
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Seasonal Customer Support Representative I
Patriot Software —Springdale, AR
- $20 an hour
- Extended hours
- Remote
- No experience needed
- High school diploma or GED
- US work authorization
Quick Apply
3d
Administrative Support Assistant
US Veterans Health Administration —Fayetteville, AR
- $45,409 - $59,031 a year
- Online Application
- Background check
- Psychiatry
- Writing skills
9d
Consumer Service Representative
Daisy Manufacturing Co —Rogers, AR
- $33,696 - $36,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Research
Quick Apply
13d
Customer Service and Support Representative
Alside —Rogers, AR
- $25 - $27 an hour
- Microsoft Outlook
- Residential
- High school diploma or GED
Quick Apply
Customer Service Representative
GFL Environmental —Bethel Heights, AR
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health savings account
- Paid holidays
2d
Experienced Call Center Representative
Superior Collision Center —Rogers, AR
- Full-time
- Background check
- Computer literacy
- Reliable transportation
- Paid training
- Paid holidays
Call Center Support I
J.B. Hunt —Lowell, AR
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid parental leave
- Paid holidays
12d
Customer Service Professional III
UL Solutions —Lowell, AR
- $28,800 - $38,400 a year
- Holidays
- Mid-level
- Office
- Administrative experience
- Health insurance
- Dental insurance
Scheduler, Multidisciplinary Programs
Highlands Oncology Group —Springdale, AR
- Full-time
- Private practice
- Writing skills
- Mid-level
Medical Equipment Customer Service Representative
Rotech Healthcare Inc. —Springdale, AR
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Opportunities for advancement
Quick Apply
11d
Admissions Clerk
OCH —Gravette, AR
- $15 an hour
- Full-time
- Hospital
- Word processing
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Visitor Experience Concierge
Art and Wellness Enterprises, LLC —Bentonville, AR
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
Senior Academic Division Administrative Specialist - BCIS
NorthWest Arkansas Community College —Benton County, AR
- $18.55 an hour
- Full-time
- Word processing
- ERP systems
- Research
5d
Remote Inside Sales Representative
Liberty Mutual —Rogers, AR
- $45,000 - $100,000 a year
- Full-time
- Remote
- Customer service
- Organizational skills
- Typing
- Paid training
- Health insurance
2d
Customer Service Representative
Spring Creek Nursery of Arkansas —Rogers, AR
- Full-time
- Computer literacy
- Basic math
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
5d
Executive Assistant to the Executive Vice Dean
Alice L. Walton School of Medicine —Bentonville, AR
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook

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Dispatcher

Roadside Services
Rogers, AR

Quick Apply

Job Details

Full-time
From $17 an hour
2 hours ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Computer operation
Computer literacy
In-person customer service
High school diploma or GED
Dispatching
Transportation management systems
Data entry
Organizational skills
Typing
Phone etiquette
Technical Proficiency

Full Job Description

Dispatcher – (3 on 4 off or 4 on 3 off shifts)

Not a remote job, position is in Rogers, AR.

General Description of Position:

Apply on Company Website

https://app.connecteam.com/#/apply?link=e68a1ef8-7330-46c7-aa87-72d342709f2a

The Tow Dispatcher is the crucial link between customers needing roadside assistance and the tow truck operators who provide it. This fast-paced role requires excellent communication, problem-solving, and strong multi-tasking and organizational skills to efficiently and safely dispatch tow trucks to various locations. The dispatcher must maintain accurate records, prioritize calls effectively, and provide exceptional customer service in often stressful situations. The dispatch center operates 365 days a year, 24 hours a day, requiring applicants to have the flexibility to work all shifts.

Essential Duties and Responsibilities:

Answers and responds appropriately to incoming calls from Police, Motor Clubs, and the general public.
Determines, calmly and effectively, critical information for processing a call, including establishing the nature of the incident; this may require an employee to use originality in asking appropriate questions while maintaining departmental policy and procedure.
Enters and allocates information into the computer while simultaneously receiving information from the caller.
Determines what style of truck is needed to respond to a call.
Receives and processes service requests via phone and other communication methods (e.g., email, mobile apps). Gather all necessary information, including location, vehicle type, nature of the problem, and contact details.
Utilizes multiple computers, multiple computer-based programs, and multiple display monitors to perform a variety of job functions.
Maintains the current status of personnel and equipment already out on calls while dispatching.
Maintains accurate records of computer operations as required.
Utilizes dispatch software and communication systems to assign appropriate tow trucks and operators to service calls based on location, equipment needs, and availability.
Utilizes appropriate equipment necessary to perform job duties such as computer, two-way radio, as well as related dispatch and recording equipment. This duty is performed daily, about 10% of the time.
Plans and coordinates efficient routes for tow truck operators to minimize response times and maximize productivity.
Maintains constant communication with tow truck operators, providing them with call details, directions, and any updates or changes. Monitors their progress and ensures timely arrival at the customer's location.
Performs minor office functions such as cleaning up the workspace, copying, and sorting.
Provides professional and empathetic customer service, keeping customers informed of estimated arrival times and any potential delays. Addresses customer inquiries and concerns in a calm and efficient manner.
Handles unexpected situations, such as traffic delays, vehicle breakdowns, or changes in service requests, and makes necessary adjustments to dispatch assignments.
Communicates with law enforcement, insurance companies, and repair shops as needed.
Performs any other related duties as required or assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High School Diploma or GED required.
No experience necessary; all training provided.
Mental alertness and adaptability to office work routines.

Communication Skills:

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public, and other employees of the organization.

Computer Skills:

Must be able to type 40 words per minute (wpm).
Proficiency in using computers and the ability to learn new software quickly.
Must be comfortable working with multiple computers, multiple computer-based programs, and multiple display monitors simultaneously.

Other Skills and Abilities:

Must have strong multi-tasking skills.
Strong problem-solving and decision-making abilities.
Ability to remain calm and professional under pressure.
Excellent organizational and time-management skills with the ability to prioritize tasks effectively in a fast-paced environment.
Excellent customer service skills with a patient and empathetic demeanor.
Ability to work independently and as part of a team.
Willingness and ability to work all shifts as the dispatch center operates 365 days a year, 24 hours a day, including days, evenings, nights, weekends, and holidays.
Strong geographical knowledge of the service area is beneficial.
Basic understanding of vehicle types and towing procedures is beneficial.

Critical Thinking Skills:

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

Physical Requirements:

Prolonged periods of sitting and working on a computer.
Ability to speak clearly and hear phone conversations.

This job description is not intended to be all-inclusive, and employees may be required to perform other duties as assigned.

At our company, we value our employees' contributions. As a Dispatcher, you will enjoy competitive pay and benefits, including:

Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off

***Background Check and Drug Test Required***

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: No less than 40 per week

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

dispatching or logistics: 1 year (Preferred)
customer service: 1 year (Required)

Ability to Commute:

Rogers, AR 72756 (Required)

Ability to Relocate:

Rogers, AR 72756: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

phone representative jobs in rogers, ar

Dispatcher

Wealth Management Trainee (AR)

CSR - Bilingual Customer Service Representative

Customer Support Representative I

Seasonal Customer Support Representative I

Administrative Support Assistant

Consumer Service Representative

Customer Service and Support Representative

Customer Service Representative

Experienced Call Center Representative

Call Center Support I

Customer Service Professional III

Scheduler, Multidisciplinary Programs

Medical Equipment Customer Service Representative

Admissions Clerk

Visitor Experience Concierge

Senior Academic Division Administrative Specialist - BCIS

Remote Inside Sales Representative

Customer Service Representative

Executive Assistant to the Executive Vice Dean

I want to receive the latest job alert for phone representative in rogers, ar

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