The individual will work with the General Manager to create group business and promotions that drive the business for the hotel. Congruently, they are the primary person responsible for ensuring all necessary sales functions are managed in an accurate manner and timely basis. The individual will be responsible We are looking for high energy hospitality professionals to join our team! If you have the skills, knowledge, and expertise to create experiences for our guests and team members, apply today! for developing an annual marketing plan on how to maximize revenue and sales based on current marketing trends and establish partnerships with area tour operators and other hospitality leaders.
The sales manager must have a dynamic personality, possesses excellent interpersonal skills and is able to handle multi tasks in a fast-paced environment and able to meet aggressive sales targets.
Additionally, he or she must be sales and relationship driven as well as service oriented and be able to work independently, without direct supervision or as part of a cohesive team. Further, he or she must be able to think clearly, analyze and resolve problems, while exercising good judgment and be able to remain calm and courteous in demanding situations. Additionally, this position performs and completes the administrative functions required to insure the smooth functioning of this department.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet guests, potential clients, and clients in a friendly, yet professional manner making sure that they are comfortable.
- Give professional property site tours.
- Follow-up on phone messages in timely manner.
- Be current and familiar with the direct competition, including their current rate, marketing efforts, staffing strengths, weaknesses, and physical condition, and maintain files with this information for each hotel in the market.
- Be familiar with community and area business events and keep the necessary files and calendars so these events can be anticipated and capitalized on.
- In cooperation with other hotel staff see that area hotel reader boards are read several times per week and that company names on vehicles of guests are noted, if necessary, and keep notes on information which should be followed up on to enhance our hotel's business.
- In cooperation with the General Manager actively attend and participate in community organizations (Chamber of Commerce, CVB and Meeting Planners Associations, etc.) and see that all important ones are regularly attended by a key hotel staff member.
- Set up and maintain all sales and catering files including trace (tickler) files.
- Retrieve (pull) and properly distribute all traced files daily and note whether they are followed up on and re-filed properly.
- Coordinate sales and catering promotional mailings.
- Maintain and follow-up on a calendar of events and take necessary actions based on meeting due dates.
- Double check group and corporate rooms prior to guest check in.
- Directly responsible for maintaining nightly special accounts room night consumptions for frequent clients and companies whether they are participating in a program such as our "frequent stay program" or not.
- Responsible for telemarketing - follow up with phone calls from mailings, trade shows, sales trips and sales calls.
- Make outside cold and planned sales calls to area businesses, groups, organizations, associations, and individuals who may be planning events.
- Plan, implement and administer sales blitzes at your own hotel or other affiliated hotels to include making sales calls.
- Help train GSAs, Room Attendants, and other hotel staff on "Good" customer service on an ongoing basis.
- Conduct on board motor coach greetings and attend welcome receptions for tour and other groups.
- Volunteering at community events which interest you and will contribute to the hotel's community image as time allows.
- On sales calls (drop-ins, telephone and outside) know how to probe for client needs: rooms; suites; desired dates; day-of-week pattern; program agenda; food and beverage requirements; and degree of flexibility in those areas.
- When available, obtain information on a group's past history: i.e.; previous rooms reserved and picked up; arrival/departure pattern; and double occupancy percentage from both the group planner and previously used hotels.
- Review availability of client's desired dates and research any alternative dates which should be offered. The dates presented to the client should satisfy their needs while allowing the hotel to maximize occupancy and average rate overall.
- Negotiate with clients the day or days of the week that rooms will be needed (and held), the number of rooms that will be blocked for each day of the function, and group rates (within guidelines set by the Corporate Director of Sales and Marketing and General Manager, including complimentary rooms and function space discounts).
- Tentatively block rooms and function space in accordance with the hotel's policy.
- Confirm in writing, according to hotel standards, all aspects of the guest rooms and meeting space. Track to ensure signed contracts and deposits are received on a timely basis.
- Work with the hotel's staff to create and execute special promotions which will attract attention to the hotel, draw new business and be profitable.
- Attend breakfast and social hour (if applicable) two times each per week to meet with guests and to search for additional business.
- Other tasks and assignments which may be assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit for long period of time. Additionally, the employee must occasionally lift and/or move up to 10 pounds.
OTHER INFORMATION
Must demonstrate strong verbal and written communication skills. Must have good computer skills and be able to plan, organize, and direct catering activities...
Job Type: Full-time
Work Location: In person
