Top 8 technical support occupations Jobs in rolla, mo

RESEARCH FACILITATOR
Missouri S&T —Rolla, MO
- $52,916 - $100,000 a year
- Weekends as needed
- HIPAA
- Master's degree
- University
- Paid parental leave
- Disability insurance
8d
AV / IT Support Technician (Tier 1)
Eastern Shawnee Companies LLC —Fort Leonard Wood, MO
- Weekends as needed
- Classroom
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)
Govcio LLC —United States
- $140,000 - $150,000 a year
- Full-time
- Remote
- 11+ years
- Bachelor's degree
- Mentoring
5d

Discover related jobs

Based on your search for technical support occupations jobs.

Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Rolla, MO
OR 5+ years verifiable field experience in I.T./Telecom. Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable…
$18 - $25 an hour
Quick Apply
IT Audit Associate - REMOTE
Ryder System —Jefferson City, MO
Bachelor's degree required in accounting, finance, information systems/technology or a related major field of study.
$65,000 - $70,000 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply
Part Time Onsite IT Support
Miles IT —Columbus, OH
Documenting work performed and other technical information for our clients. Identify technology solutions based on analysis of customer support needs.
$30 an hour

Show more jobs in cities nearby

I want to receive the latest job alert for technical support occupations in rolla, mo

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support occupations jobs near rolla, mo

Senior Administrative Assistant jobs in San Diego, Ca

Senior Administrative Assistant jobs in Stony Brook, Ny

Senior Product Manager jobs in Austin, Tx

Part Time Administrative Assistant jobs in Virginia Beach, Va

Senior Administrative Assistant jobs in Aurora, Co

Dental Assistant jobs in Albuquerque, Nm

Audio Visual Technician jobs in Houston, Tx

Audio Visual Technician jobs in Reno, Nv

Audio Engineer jobs in Wisconsin

Audio Visual Technician jobs in New York State

Audio Visual Technician jobs in Illinois

Audio jobs in Chicago, Il

Behavior Technician jobs in Warner Robins, Ga

Audio jobs in Nashville, Tn

Ard Facilitator jobs in Dallas, Tx

Leadership Facilitator jobs in Remote

Special Education Facilitator jobs in Louisiana

Group Facilitator jobs in Massachusetts

Workshop Facilitator jobs in Texas

RESEARCH FACILITATOR

Missouri S&T -
Rolla, MO

Apply Now

Job Details

Full-time
$52,916 - $100,000 a year
8 days ago

Benefits

Paid parental leave
Caregiver leave
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance

Qualifications

Academic institution experience
Customer support
Colleges/universities
Customer service problem-solving
Data analysis software
University experience

Full Job Description

This position serves as a primary technical consultant and liaison between the university's central IT department and the campus research community. The IT Research Facilitator enables and accelerates research by helping faculty, post-doctoral researchers, and students leverage advanced computing, data management, and information technology resources. This role involves performing technical consultations, providing training, and solving complex problems to support the planning, execution, and data lifecycle of diverse research projects. The facilitator will analyze researchers' needs and connect them with appropriate technological solutions, taking a consultative approach to enhance existing research workflows and enable new avenues of inquiry.

Consultation and Support:

Meet with researchers to assess their computational, data storage, networking, specialized hardware, software, and service requirements
Recommend and facilitate access to appropriate IT solutions, including high performance computing (HPC) clusters, local or cloud resources, large-scale storage, machine learning algorithms, deep learning techniques, and neural network design

Grant Proposal Assistance:

Collaborate with principal investigators (PIs) to develop the cyberinfrastructure, cybersecurity, data management, data analytics, and IT budget components for grant proposals, ensuring they meet the requirements of funding agencies

Training and Outreach:

Design and deliver workshops, documentation, and training materials to educate the research community on available IT resources, best practices for data management, and the use of specialized research software
Maintain appropriate documentation on developed programs/reports/trainings for users and for IT support staff

Technical Problem-Solving:

Learn, understand, and guide the development of research workflows with various scopes
Act as an advanced resource for troubleshooting complex technical issues related to research computing and software, escalating to and collaborating with other IT teams as needed
Maintain existing technologies and aid in the development of new concepts, methods, technologies, and solutions
Investigate and test new tools, systems, techniques, and software products

Service Development:

Investigate best practices and reduce obstacles related to research workflows with various scopes
Identify gaps in current IT service offerings for research and advocate for the development and implementation of new technologies and services to meet the evolving needs of the research community
Contribute to the development of customer support strategies

Liaison Role:

Foster strong working relationships between researchers and central IT staff, translating research needs into technical requirements and communicating IT policies and capabilities back to researchers

Shift

This position is onsite 8am-5pm M-F, and may be periodically required to work after hours, nights, weekends, and holidays as required to meet the needs of our customers. This may include managing impactful incidents, maintenance events, or project implementations

Minimum Qualifications

Bachelor’s degree in a STEM field, or an equivalent combination of education and experience
At least 2 years of experience supporting technology in a research or academic environment
Proficiency with programming/scripting languages common in research (e.g., Python, R, Bash)
Proficiency with data analytic software, and data analysis (e.g. SPSS, Smart PLS,SAS)
Strong customer service skills with the demonstrated ability to effectively communicate complex technical topics to a lay audience through both verbal and written mediums

Preferred Qualifications

Preferred Qualifications:

Master’s or Ph.D. degree in a STEM field, or an equivalent combination of education and relevant experience
Extensive specialized technical expertise in advanced computational research, large-scale data analytics, specialized research cyberinfrastructure, machine learning algorithms, deep learning techniques, or neural network design
Direct experience working with high-performance computing (HPC) systems (e.g., using schedulers like Slurm, managing software modules)
Demonstrated experience in assisting with the technical components of research grant proposals
Familiarity with research data management principles, data security protocols, and compliance requirements (e.g., HIPAA, EAR, ITAR, CUI)
Experience as a member of a highly technical and customer-service driven team, including direct customer support experience in an academic or research environment
Proven ability to identify IT service gaps, investigate new tools, and advocate for or implement innovative technological solutions to meet the strategic needs of the research community

Knowledge, Skills & Abilities:

Proven capability to learn quickly and summarize findings
Ability to effectively communicate complex topics to a lay audience through verbal and written mediums
Curiosity and tenacity for solving complex problems in disparate systems
Self-motivated and can work effectively without supervision
Ability to provide and receive honest feedback on team and individual efforts and ideas
Good customer service skills and the ability work well with a variety of users
Work well in tightly integrated team environment
Stay current with emerging IT trends related to research computing and research support
Possesses an in-depth conceptual and practical knowledge of the IT needs within a research environment
Understands the academic research lifecycle and how technology integrates with it
Possess knowledge of best practices in research computing, data management, and cybersecurity
Ability to build consensus, collaborate effectively across different university departments, and explain difficult or sensitive information with clarity and empathy
Understand team goals and operational objectives

Anticipated Hiring Range

The anticipated hiring range for this position has been established as $52,916-$100,000 annually.

Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 9E, 10, 11,12, 13
University Title: DB PROGRAMMER ANALYST- ENTRY, SPECIALIST, EXPERT, PRINCIPAL, MASTER
To review the University of Missouri’s Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Deadline

Applications will be accepted until this position is filled.

Sponsorship Information

Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Community Information

University Information
Missouri S&T is one of the nation's leading research universities with over 100-degree programs in 39 disciplines. It was founded in 1870 as one of the first technological institutions west of the Mississippi River. Located about 100 miles west of St. Louis in the vibrant community of Rolla, Missouri S&T is an accessible, safe, and friendly campus surrounded by Ozarks' scenery. Missouri S&T offers undergraduate degrees in engineering, the sciences, liberal arts, humanities, and business, with M.S. and Ph.D. programs available in many of the science and engineering programs. With over 7,000 students and 300 faculty, Missouri S&T is big enough to accommodate a broad population, yet small enough for individuals to build high visibility and impactful careers.

About Rolla
Rolla, Missouri offers several great advantages that help individuals enjoy a high quality of life. Rolla is an ideal place for families, with its low cost of living, excellent schools, safe neighborhoods, and a range of recreational activities suitable for all ages. The Ozark Scenic Riverways and beautiful landscapes offers abundant opportunities for outdoor enthusiasts of every lifestyle. With its vibrant community, Rolla hosts multiple events, concerts, art exhibitions, and theater performances throughout the year. The university’s Leach Theatre showcases nationally renowned performers for campus and community alike. Overall, living in Rolla offers a high quality of life with a supportive community, affordable living, beautiful natural surroundings, and numerous opportunities for personal and professional growth.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.

Apply Now

Refine Your Search

technical support occupations jobs in rolla, mo

RESEARCH FACILITATOR

AV / IT Support Technician (Tier 1)

VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)