Top 20 Alliant credit union Jobs in Rolling Meadows, Il

Member Care Representative - Inbound Call Center
Alliant Credit Union —Chicago, IL
- $22 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Entry level
- Paid parental leave
- Paid holidays
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Membership Operations Specialist
Alliant Credit Union —Chicago, IL
- $41,900 - $59,400 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Continuous improvement
- Paid parental leave
- Paid holidays
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Senior Credit Risk Analyst
Alliant Credit Union —Chicago, IL
- $84,200 - $131,000 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid parental leave
- Paid holidays
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Principal Credit Risk Analyst
Alliant Credit Union —Chicago, IL
- $119,400 - $204,600 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Finance
- Paid parental leave
- Paid holidays
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Product Analyst
Alliant Credit Union —Chicago, IL
- $63,300 - $98,500 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Bachelor's degree
- Paid parental leave
- Paid holidays
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Lead Plastic & ATM Representative
Alliant Credit Union —Chicago, IL
- $47,600 - $74,000 a year
- Full-time
- Hybrid work
- Mid-level
- Finance
- High school diploma or GED
- Paid parental leave
- Paid holidays
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Mortgage Direct Loan Officer
Alliant Credit Union —Chicago, IL
- $30,800 - $43,600 a year
- Full-time
- Remote
- Mid-level
- Finance
- Bachelor's degree
- Paid parental leave
- Paid holidays
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Strategic Partnership Director
Alliant Credit Union —Chicago, IL
- $149,700 - $256,700 a year
- Full-time
- Hybrid work
- Office
- Finance
- Bachelor's degree
- Paid parental leave
- Paid holidays
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Senior Privileged Access Management Engineer
Alliant Credit Union —Chicago, IL
- $106,500 - $182,600 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- High school diploma or GED
- Paid parental leave
- Paid holidays
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1d
Retail Mortgage Loan Officer
Alliant Credit Union —Chicago, IL
- $30,800 - $43,600 a year
- Full-time
- Remote
- Mid-level
- Finance
- Bachelor's degree
- Paid parental leave
- Paid holidays
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Director Marketing Operations
Alliant Credit Union —Chicago, IL
- $149,700 - $256,700 a year
- Full-time
- Hybrid work
- Marketing
- Bachelor's degree
- Mentoring
- Paid parental leave
- Paid holidays
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Creative Director
Alliant Credit Union —Chicago, IL
- $149,700 - $256,700 a year
- Full-time
- Hybrid work
- Marketing
- Office
- Residential
- Paid parental leave
- Paid holidays
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Lead Product Manager
Alliant Credit Union —Chicago, IL
- $92,600 - $144,100 a year
- Full-time
- Hybrid work
- Marketing
- Office
- Bachelor's degree
- Paid parental leave
- Paid holidays
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Lead Software Engineer
Alliant Credit Union —Chicago, IL
- $154,000 - $164,000 a year
- Online Application
- Remote
- Computer Science
- System design
- 8 years
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Senior Penetration Testing Engineer
Alliant Credit Union —Chicago, IL
- $92,600 - $144,100 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid parental leave
- Paid holidays
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1d
Principal Engagement Manager
Alliant Credit Union —Chicago, IL
- $106,500 - $182,600 a year
- Full-time
- Hybrid work
- Marketing
- Office
- Finance
- Paid parental leave
- Paid holidays
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Lead Model Validation
Alliant Credit Union —Chicago, IL
- $95,100 - $163,100 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid parental leave
- Paid holidays
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1d
Principal Platform Engineer
Alliant Credit Union —Chicago, IL
- $119,400 - $204,600 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- DevOps
- Paid parental leave
- Paid holidays
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2d
Director Artificial Intelligence & Data Science
Alliant Credit Union —Chicago, IL
- $167,700 - $287,500 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor's degree
- Paid parental leave
- Paid holidays
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Lead Product Manager ITSM/ITOM
Alliant Credit Union —Chicago, IL
- $92,600 - $144,100 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Bachelor's degree
- Paid parental leave
- Paid holidays
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alliant credit union jobs near rolling meadows, il

Member Care Representative - Inbound Call Center

Alliant Credit Union -
Chicago, IL

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Job Details

Full-time
$22 an hour

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Parental leave
Vision insurance
401(k) matching
Employee discount

Qualifications

Employee relationship building
High school diploma or GED

Full Job Description

This hybrid role will provide consultative service and support to credit union members via telephone. Process financial transactions of simple to moderate complexity on member’s accounts, resolve member issues, evaluate and identify the member’s financial needs with compassion and care.

Provide consultative service and support to credit union members via telephone. Process financial transactions of simple to moderate complexity on member’s accounts, resolve member issues, evaluate and identify the member’s financial needs with compassion and care. Build relationships with members in order to provide assigned levels of member service and satisfaction, and targeted referrals to internal business partners that result in deeper relationships. Use de-escalation skills and reliance on technical knowledge of credit union products, policies and regulatory compliance to handle call types that include but not limited to account maintenance assistance like processing payments, account balance inquiries, opening or closing memberships, debit card PIN reset and money transfers.

Call center hours:

Monday - Friday 8:00 AM - 9:00 PM

Saturday 10:00 AM- 3:00 PM

Essential Responsibilities

Handle routine to moderately complex member inquiries with a goal of first call resolution and limited escalation by leveraging departmental tools by handling call types such as account maintenance assistance like processing payments, account balance inquiries, opening or closing memberships, debit card PIN reset and money transfers
Process financial transactions on member’s accounts in an efficient and effective manner
Review, qualify, open and close deposit accounts and ATM/debit cards
Complete money transfers and assist with check withdrawals
Decision fee-refunds within defined relationship parameters
Act as a member advocate and handle difficult conversations with professionalism and courtesy
Resolve member’s concerns while ensuring regulatory compliance
Build partnerships with management and peers in contributing to a productive team environment

Education & Years of Experience

Minimum - High School or Equivalent
Minimum - 1 Year Banking, Retail, Customer Service or Related
Preferred - 1 Year Call Center within a Financial Services Environment

Compensation & Benefits:

Salary range:‏‏‎ ‎$22.00 per hour. Actual compensation will be determined using factors such as experience, skills & knowledge.

Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including:

Additional Benefits:

Paid parental leave
Employee discount programs
Time off including paid personal and sick days
11 paid holidays
Education reimbursement

*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

alliant credit union jobs in rolling meadows, il

Member Care Representative - Inbound Call Center

Membership Operations Specialist

Senior Credit Risk Analyst

Principal Credit Risk Analyst

Product Analyst

Lead Plastic & ATM Representative

Mortgage Direct Loan Officer

Strategic Partnership Director

Senior Privileged Access Management Engineer

Retail Mortgage Loan Officer

Director Marketing Operations

Creative Director

Lead Product Manager

Lead Software Engineer

Senior Penetration Testing Engineer

Principal Engagement Manager

Lead Model Validation

Principal Platform Engineer

Director Artificial Intelligence & Data Science

Lead Product Manager ITSM/ITOM

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