Top 18 Directory engineer Jobs in Rome, Ny

Support Services Engineer
M.A. Polce —Rome, NY
- $48,000 - $60,000 a year
- Full-time
- Background check
- Computer Science
- Mid-level
Quick Apply
Junior/Mid-Level IT Network Engineer
CACI —Rome, NY
- $60,100 - $123,200 a year
- Full-time
- Bachelor of Science
- Mid-level
- Windows
- Health insurance
DevOps Platform Engineer
Booz Allen Hamilton —Rome, NY
- $61,900 - $141,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Health insurance
- Flexible spending account
Network Engineer
Booz Allen Hamilton —Rome, NY
- $61,900 - $141,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Flexible spending account
8d
IT Systems Engineering Manager
Oneida Innovations Group —Verona, NY
- $120,000 - $140,000 a year
- Full-time
- Hospitality
- Azure
- 6 years
- Paid holidays
- Health insurance
Quick Apply
Senior Network Engineer - CONUS
Computer World Services —United States
- Full-time
- Hybrid work
- Windows
- Bachelor's degree
- Mentoring

More jobs to discover

Find similar jobs that you might be interested in.

Junior/Mid-Level IT Network Engineer
CACI —Rome, NY
Education: BS Engineering or related field. Monitoring & Troubleshooting: Monitor network performance utilizing enterprise management tools (such as SolarWinds)…
$60,100 - $123,200 a year

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Senior Windows Administator / Platform Engineer IV
Hudson Manpower —Ohio
Exceptional communication and interpersonal skills, with the ability to communicate technical information effectively to non-technical stakeholders.
Quick Apply
IT Engineer I – Real-Time Systems - Entry Level
NiSource —Columbus, OH
The IT Engineer 1 works under the direction of the Manager IT Applications and is responsible for driving the performance of our IT Service Providers, providing…
$82,200 - $123,200 a year
4d

Show more jobs in cities nearby

I want to receive the latest job alert for directory engineer in rome, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

directory engineer jobs near rome, ny

Support Services Engineer

M.A. Polce
Rome, NY

Quick Apply

Job Details

Full-time
$48,000 - $60,000 a year

Qualifications

Hardware maintenance
Driver's License
Bachelor's degree
Desktop (troubleshooting support)
Customer support
Cross-functional collaboration
Hardware diagnostics
Technical Proficiency
Cross-functional communication

Full Job Description

Job Summary

The Support Services Engineer executes the day-to-day activities of the Support Services department. The Support Services Engineer is the first point of contact for customers who call our help desk. The Support Services Engineer answers incoming calls and emails, tracks all information in the service ticket system, uses a knowledge base tool along with their expertise to resolve problems in a professional and timely manner. This relates to all technology, including, but not limited to, cybersecurity best practices, networks, systems, video cameras, and VoIP solutions. The successful candidate will have exceptional customer services skills, have patience to deal with difficult customers, have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

Essential Functions:

Communicate well by striving for mutual respect and being professional, approachable, friendly, ethical, and honest with colleagues, customers, and vendors
Provide excellent customer service by projecting a positive, helpful image and maintaining a professional attitude
Provide value to a cross-functional team and engage in a learning work culture
Serve as the first point of contact for end-users requesting technical support over the phone, email, and service ticket system
Obtain customer information by interviewing clients, verifying information and documenting all relevant information according to standard operating procedures
Accurately log all service tickets in service ticket system
Follow-up and update customer with status and relevant information
Provide all aspects of day-to-day IT support for technologies including, but not limited to:
- Cybersecurity: Anti-virus/anti-malware solutions, DNS filtering solutions, endpoint detection and response solutions, managed detection and response solutions, multi-factor authentication solutions, vulnerability remediation
- Networks: Cisco, Fortinet, and Meraki network equipment
- Systems: Backup solutions, Citrix, email archiving and filtering solutions, MacOS workstations, Microsoft 365, Microsoft Active Directory, Microsoft Hyper-V, Microsoft Windows Server, Microsoft Windows workstations, NAS storage, SAN storage, VMware ESXi
- Video camera solutions
- VoIP solutions
Respond to and resolve remote monitoring and management (RMM) systems alarms and notifications for managed IT customers
Collaborate with Support Services Engineers to solve complex procedural, operational and technical problems
Perform preventative maintenance tasks
Create and update departmental documentation, standard operating procedures, etc.
Identify and suggest department improvements
Continually improving technical skills by attending vendor training, working with experienced colleagues, earning certifications, and/or reviewing the personal development plan
Demonstrate leadership ability when working in a team setting or alone and unsupervised
Analyze workflows and schedule work to meet priorities and goals in an efficient, effective manner
Maintain high availability when on-call
Adhere to work schedule and demonstrate flexibility as requested
Other duties as assigned by the Support Services Manager

Required Qualifications:

Excellent customer service and interpersonal skills
Excellent oral and written communication skills
Ability to multitask, handle multiple priorities and work well under pressure
Ability to handle stressful situations appropriately
Ability to work collaboratively with all functions within the organization to foster partnership and teamwork
Flexible and approachable with the willingness to assist customers with a variety of different issues
Strong technical, analytical and problem-solving skills
Proven experience as a help desk technician or other customer support role, and ability to demonstrate proficiency providing IT support
Ability to diagnose and resolve software and hardware issues
Must be available to participate in on-call rotation
Must be able to work flexible hours, if necessary
Earn CompTIA Security+ certification within six months of employment or show proof of certification
Earn CompTIA Network+ certification within twelve months of employment or show proof of certification
Ability to obtain and maintain security clearances, if required by our clients
Successful background check
Hold a valid drivers’ license and be able to commute to client locations, as needed

Preferred Qualifications:

1 or more years of extensive experience supporting systems such as Microsoft Windows servers and personal computers
1 or more years of extensive experience supporting networks such as Cisco products
CompTIA Network+ certification
CompTIA Security+ certification
Intermediate understanding of cybersecurity best practices
Intermediate understanding and the ability to support backup solutions, Microsoft 365, networks, servers, video cameras, Voice over IP, workstations, etc.
Intermediate understanding of service ticket systems, and remote management and monitoring (RMM) systems

Education:

Bachelor’s degree in computer science or related field and a minimum of 1 year experience in IT or equivalent professional experience

Quick Apply

Refine Your Search

directory engineer jobs in rome, ny

Support Services Engineer

Junior/Mid-Level IT Network Engineer

DevOps Platform Engineer

Network Engineer

IT Systems Engineering Manager

Senior Network Engineer - CONUS

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for directory engineer in rome, ny

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected