Top 1 Guest service agent Jobs in Rome, Ny

Front Desk Clerk
Meyer Jabara Hotels —Verona, NY
- $16 - $18 an hour
- Microsoft Excel
- Computer literacy
- Writing skills
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Guest Experience Manager
Gilbertsville Farmhouse Inc. —South New Berlin, NY
*Pre-Arrival Communication:* Serve as the primary point of contact for guests prior to arrival—answering questions, accommodating special requests, managing…
From $30 an hour
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10d
Restaurant Shift Supervisor
Moe's Southwest Grill —Cicero, NY
Adhere to company policies, procedures, all state, and federal wage and hour regulations, and restaurant/franchise filing responsibilities.
Up to $16.50 an hour
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Hotel Front Desk Agent Full and Part-Time
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Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs…
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Guest Service Representative
Columbus Airport Marriott —Columbus, OH
Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Greet guests upon arrival, check them in, and provide…
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Front Desk Clerk

Meyer Jabara Hotels -
Verona, NY

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Job Details

$16 - $18 an hour

Qualifications

Computer operation
Customer communication
Microsoft Excel
Customer relationship building
Computer literacy
Writing skills
In-person customer service
English
High school diploma or GED
Customer engagement
Desktop applications
Productivity software

Full Job Description

Job Title: Guest Service Agent
Department: Front Office
Reports To: Leadership Team, General Manager
Salary Range: $16-$18

Scope of Position:
Operate the functional areas of guest registration, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.

Primary Responsibilities:

The major responsibility is to operate the functional areas of guest services, i.e., resolving guest complaints to the satisfaction of the guest; responding promptly to any guest request for service, using the hotel’s computer system for reservations, scheduling, or other guest related services, and answering the hotel telephones courteously and efficiently.
Maintains a “can do” and a “guests first” attitude at all times.
Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations
Attends scheduled training sessions within the hotel as dictated by the brand and the hotel management.
Ensures adherence to procedures for guest and associate security and emergency procedures as established.
Abides by established procedures for hotel accounting, credit control, handling of financial transactions, and security of monies.

Requirements:

Previous hotel Guest Service experience strongly encouraged.
Must be willing to work a variety of AM/PM, weekend and holiday shifts
Requires strong command of the English language to include speaking, reading and writing.
Requires strong organizational skills.
Must be able to multi-task and work independently.
Able be able to be on your feet/stand for long periods of time.
Excellent people skills, listening skills, and an energetic personality.
Meet/exceed customer and team expectations; a true desire to satisfy the needs of others in a fast paced environment
Must possess basic computer skills, i.e., Microsoft Word and Excel, Internet, etc.
Cash handling experience strongly desired.
Able to lift, pull, or carry items weighing approximately 50 pounds

Qualificiations:
Education/Experience: High School Diploma or Equivalent
Skills: Interpersonal skills, Computer aptitude, Communication, Organizational, and Customer service orientation

The statements in this position description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

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Front Desk Clerk

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