Top 10 It help desk support Jobs in Rome, Ny

IT Technician
RCIL —Utica, NY
- $21 - $23 an hour
- Windows
- Travel
- In-person
- Free parking
- Wellness program
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13d
Help Desk Specialist
Booz Allen Hamilton —Rome, NY
- $52,900 - $108,000 a year
- Weekends as needed
- Azure
- Mid-level
- Office
- Disability insurance
- Health insurance
6d
Service Desk Technician
NYSTEC —Rome, NY
- $60,407 - $75,508 a year
- Microsoft Excel
- Azure
- Microsoft Outlook
TECHNOLOGY SUPPORT TECHNICIAN
CHARLES T SITRIN HEALTH CARE CENTER INC —New Hartford, NY
- $20 - $24 an hour
- Full-time
- Computer Science
- Mid-level
- Windows
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PC TECH ANALYST 1 (ON-SITE ONLY)
Slocum Dickson Medical Group —New Hartford, NY
- $17.00 - $26.56 an hour
- Weekends as needed
- Mid-level
- Driver's License
- Organizational skills
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Help Desk Technician
Indium Corporation —New Hartford, NY
- $17.00 - $25.25 an hour
- Full-time
- Research
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
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it help desk support jobs near rome, ny

IT Technician

RCIL -
Utica, NY

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Job Details

$21 - $23 an hour
13 days ago

Benefits

Free parking
Wellness program
Paid jury duty
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Military leave
Paid time off
401(k) 10% Match
Family leave
Employee assistance program
Vision insurance
Loan forgiveness
Bereavement leave
Life insurance

Qualifications

Desktop computer repair
Records maintenance
Network troubleshooting
Smartphone (troubleshooting support)
IT user and group management
Laptop (troubleshooting support)
Hardware maintenance
Windows
Incident Escalation
Printer (troubleshooting support)
Software installation
Audio systems
Email configuration (technical support)
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
Hardware configuration
Customer support ticket management
Desktop applications
Event audio-visual coordination
Technical customer support for office equipment
Voice over internet protocol (VoIP) configuration
Telephone systems
Productivity software
1 year
Technical support via email
Desktop administration
Equipment inventory management
Associate's degree

Full Job Description

Annual Non-Exempt Salary: $38,220 - $41,860 ($21.00 - $23.00 an hour)

35 Hour Work Week

Benefits:

PTO – vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays.
Ability to work a 4-day schedule after 6 months on the job. Multiple work schedules available.
Wellness program with the ability to earn an additional 3 PTO days a year.
401K with up to 10% employer investment.
Heavily subsidized Health Insurance with co-pays.
Vision and Dental insurance.
Flexible Spending Accounts-Medical and Dependent Care.
Monthly contribution towards dependent care. (to offset childcare costs)
Company paid Life Insurance and Identity theft protection. (LifeLock)
Employee Assistance Program.
Family Medical Leave, Paid Family Leave, Military Leave, Bereavement Leave, Jury Duty Leave, Bone Marrow and Blood Donation Leave, Voting Time Leave, Election Leave, and Leaves for Crime Victims and Domestic Violence Victims.
Employees may be eligible for the federal Public Service Loan Forgiveness program to have student loans forgiven.
Free covered parking.
Additional benefits available.

Job Duties:

The successful candidate will be expected to:

Provide first-level technical support to end-users via phone, email and in person.
Install, configure, and maintain computer systems and peripheral equipment.
Assist with setting up and supporting audio/visual equipment for meetings or presentations.
Maintain accurate records of support requests and resolutions using a ticketing system.
Assist with inventory tracking of IT equipment and supplies.
Escalate complex issues to senior technicians or IT management as needed.
Follow established IT policies, procedures, and security protocol.
Provide basic network support, including troubleshooting connectivity issues.
Assist in the administration of the Microsoft 365 tenant, including user accounts, licenses, and basic settings.
Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
Perform basic print server administration and maintenance tasks.
Assist in the administration and maintenance of Active Directory user accounts, groups, and computers.
Execute basic VoIP setup and configuration procedures.
Minimal travel required.

Education:

An associate degree in a related field or a comparable qualification is required. Experience will be considered in leave of education.

Knowledge, Skills & Abilities:

Minimum of one year of experience in an IT support, helpdesk, or technical support role.
Experience gained through internships, apprenticeships, part-time roles, volunteer work or academic projects is acceptable.
Basic understanding of computer hardware components and troubleshooting techniques.
Familiarity with Windows operating systems and common software applications (e.g. Microsoft Office, browser, anti-virus software).
Awareness of cybersecurity best practices, including data protection and safe internet usage.
Basic knowledge of a ticketing system.
Willingness to learn and adapt to new technologies and systems.

Travel Required: No

Location: Utica, NY (on-site)

RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.

RCIL is an equal opportunity employer and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

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it help desk support jobs in rome, ny

IT Technician

Help Desk Specialist

Service Desk Technician

TECHNOLOGY SUPPORT TECHNICIAN

PC TECH ANALYST 1 (ON-SITE ONLY)

Help Desk Technician

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