Top 4576 Customer experience manager Jobs in Romeoville, Il

Customer Success Manager
Diagnostic Support Services —Aurora, IL
- $80,000 - $100,000 a year
- Full-time
- Management
- 5 years
- Laboratory experience
- Health insurance
- Dental insurance
Quick Apply
Residential Service Manager
TLC Management Co. —Naperville, IL
- $30 - $40 an hour
- Inventory management
- Sanitation
- Mid-level
- Wellness program
- Paid parental leave
Quick Apply
Vending Operations Supervisor | Technical Support & Customer Service
MAGID GLOVE & SAFETY MANUFACTURING CO, LLC —Romeoville, IL
- $68,000 - $95,200 a year
- Mid-level
- Office
- 3 years
- Profit sharing
- Paid holidays
Quick Apply
Warehouse Supervisor
Wayfair —Romeoville, IL
- $66,975 - $73,625 a year
- Overtime
- 5 years
- English
- Mid-level
Executive Assistant Strategic Project Manager
UChicago Medicine AdventHealth Bolingbrook —Bolingbrook, IL
- $90,552.85 - $168,441.86 a year
- Full-time
- Microsoft Outlook
- Customer service
- Writing skills
- Paid parental leave
- Disability insurance
Customer Relations Project Manager
Veritiv —Lockport, IL
- $53,100 - $72,800 a year
- Full-time
- Hybrid work
- Oracle
- Mid-level
- Office
- Health savings account
- AD&D insurance
Customer Experience Manager - Outlet
Goodwill Greater Milwaukee & Chicago —Romeoville, IL
- $51,200 - $76,975 a year
- Weekends as needed
- Merchandising
- Research
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Assistant Manager/Stylist- Come Grow Your Career!
Riverside PLLC - doing business as Great Clips —Homer Glen, IL
- $26 - $32 an hour
- Full-time
- Barbering License
- Cosmetology License
- Mid-level
- Paid training
- Health insurance
Quick Apply
5d
Account Manager
Envoy Logistics, Inc —Oak Brook, IL
- $55,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- In-person
- Disability insurance
- Health insurance
Quick Apply
Residential Property Manager
Pioneer Property Management, Inc —Oswego, IL
- $22 - $24 an hour
- Full-time
- Mid-level
- Residential
- High school diploma or GED
- Paid time off
Quick Apply
12d
Controller/Office Manager
Hawk Auto —Westmont, IL
- From $95,000 a year
- 8 hour shift
- Background check
- Management
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Territory Manager - Northeast Region
Emery Jensen Distribution, LLC —Oak Brook, IL
- $80,000 - $90,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Bachelor of Science
Quality Control Supervisor
RTC —Romeoville, IL
- 18 years or older
- Spanish
- Microsoft Excel
- Commuter assistance
- Paid holidays
Patient Care Manager - Floater (RN)
VITAS Healthcare —Lombard, IL
- $0.70 per mile
- Full-time
- Nursing
- RN License
- Mid-level
- Travel reimbursement
- Disability insurance
Quick Apply
Senior Technical Account Manager
Simplex System Controls Inc —Elmhurst, IL
- $90,000 - $110,000 a year
- Full-time
- Office
- 8 years
- Mentoring
- Health savings account
- Health insurance
Quick Apply
4d
Facility Manager
The Gold Leash —Naperville, IL
- $42,000 - $49,000 a year
- Weekends as needed
- Inventory management
- Customer service
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Hospice Clinical Manager RN
Family Home Health and Hospice —Addison, IL
- $115,000 - $125,000 a year
- Full-time
- Nursing
- RN License
- Customer service
- Mileage reimbursement
- Health savings account
Quick Apply
Lead Maintenance Technician
LV EMPLOYMENT SERVICES LLC —Lombard, IL
- $25 - $29 an hour
- On call
- Clean driving record
- Customer service
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
14d
Commercial Property Manager
The Inland Real Estate Group of Companies —Oak Brook, IL
- $97,589 - $124,426 a year
- Full-time
- Up to 50% travel
- 5 years
- Pass drug screening
- Paid parental leave
- Paid holidays
Quick Apply
14d
Procurement Manager
Rubikk —Montgomery, IL
- $80,000 - $100,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for customer experience manager in romeoville, il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience manager jobs near romeoville, il

Customer Success Manager

Diagnostic Support Services
Aurora, IL

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer communication
Teamwork
Management
Team development
Bachelor's degree
Attention to detail
Management reporting

Full Job Description

Company Summary:

Diagnostic Support Services (DS2) provides healthcare organizations with the most needed laboratory and medical support services — including custom kitting & supplies, specimen collection & medical services, medical courier & transportation, and technology & integration.

Our mission is to serve as a single point of contact for our clients, helping them integrate our solutions and proprietary technology into their workflow to create efficiency, reduce costs, and stay competitive.

We proudly support a wide range of healthcare organizations — from medical laboratories and pharmaceutical companies to direct-to-consumer healthcare brands and clinical research organizations.

At DS2, our team is dedicated to delivering prompt, specialized, and compassionate service with a clear focus on improving both customer experience and patient outcomes.

Job Summary:

The Manager, Customer Success is responsible for leading the day-to-day operations of DS2's Customer Success and Logistics functions, ensuring exceptional client service, operational efficiency, and successful execution of client programs. This role provides leadership, coaching, and oversight to the Customer Success Project Management team while serving as a key operational partner across departments including Warehouse, Logistics, Phlebotomy, Sales, Finance, and Operations.

The Manager is responsible for overseeing client support activities, carrier management, operational workflows, and service delivery execution. This position ensures client needs are met through proactive communication, effective problem-solving, and cross-functional collaboration while driving process improvements that enhance customer satisfaction, operational performance, and scalability.

The ideal candidate is a strong people leader with experience in customer success, logistics, and operational management who thrives in a fast-paced healthcare services environment and is committed to delivering exceptional service to both clients and patients.

Key Responsibilities:

Team Leadership & Customer Success Oversight

Lead and support the Customer Success Project Management team, including coaching, training, performance management, and operational guidance.
Oversee daily workflows and ensure timely completion of client requests, escalations, and operational tasks.
Foster a customer-centric culture focused on responsiveness, accountability, and service excellence.
Assist with onboarding and training of new team members.
Monitor team performance metrics and identify opportunities for operational improvement and development

Operational Support & Process Management

Maintain documentation related to client requirements, pricing requests, and operational procedures.
Assist with implementation planning and operational readiness for new and existing clients.
Support internal reporting initiatives and provide insights related to client activity, and carrier performance.
Ensure compliance with company procedures, service standards, and client-specific requirements.
Assist in developing and improving SOPs, workflows, and customer success processes.

Cross-Functional Collaboration

Partner with Operations, Sales, Finance, and Customer Support teams to ensure alignment on client deliverables and operational priorities.
Communicate operational updates, risks, and service concerns proactively to leadership and stakeholders.
Support process improvement initiatives focused on operational efficiency and customer satisfaction.

Qualifications

Bachelor’s degree preferred or equivalent professional experience.
5+ years of experience in Customer Success, Operations Management, or Team Leadership roles.
Experience in healthcare, laboratory services, mobile phlebotomy, or medical logistics is required.
Previous experience managing or leading teams in a fast-paced operational environment.
Exceptional organizational and multitasking skills with strong attention to detail.
Ability to manage multiple priorities and shifting operational demands.
Strong written and verbal communication skills.
Proficiency in CRM systems such as Salesforce, and Microsoft Office.

Work Conditions:

On-site at DS2’s Aurora facility.
May involve lifting up to 50 lbs and occasional after-hours availability for facility emergencies or maintenance work.

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Are you able to work in office, 5 days a week?

Experience:

Management: 1 year (Required)
Healthcare: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in romeoville, il

Customer Success Manager

Residential Service Manager

Vending Operations Supervisor | Technical Support & Customer Service

Warehouse Supervisor

Executive Assistant Strategic Project Manager

Customer Relations Project Manager

Customer Experience Manager - Outlet

Assistant Manager/Stylist- Come Grow Your Career!

Account Manager

Residential Property Manager

Controller/Office Manager

Territory Manager - Northeast Region

Quality Control Supervisor

Patient Care Manager - Floater (RN)

Senior Technical Account Manager

Facility Manager

Hospice Clinical Manager RN

Lead Maintenance Technician

Commercial Property Manager

Procurement Manager

I want to receive the latest job alert for customer experience manager in romeoville, il

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected