Top 15 Help desk Jobs in Ronan, Mt

Utility Billing Customer Support Specialist (Tier 1)
Black Mountain Software —Polson, MT
- $38,000 - $55,000 a year
- 8 hour shift
- Remote
- Microsoft Excel
- Microsoft Outlook
- Windows
- Health savings account
- Paid holidays
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Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Ronan, MT
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule

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Utility Billing Customer Support Specialist (Tier 1)

Black Mountain Software -
Polson, MT

Quick Apply

Job Details

Full-time
$38,000 - $55,000 a year

Benefits

Internet reimbursement
Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Live chat
Accounting systems
Microsoft Excel
Email customer support
Microsoft Outlook
Technical support via phone
Accounts payable
Phone communication
Financial reporting
Word embeddings
Intercom
De-escalation techniques
Windows
Managing clients in a customer support role
Zendesk
Task prioritization
Payroll
Customer support
1 year
Technical support via email
Leadership
Entry level
Ticketing system technical support
Client interaction via phone calls

Full Job Description

Black Mountain Software Overview

Black Mountain Software has deep roots in small-town America, from our founding in rural Montana to the local governments we now serve across the U.S. With industry-leading government accounting software and the highest quality support, we've become a valued partner to hundreds of clients whose organizations look a lot like yours.

We're proud of our strong track record and are committed to another 30+ years of innovation and service leadership. Today, we're over 50 team members strong and provide 30 integrated applications purpose-built for busy municipalities, counties, special districts, and schools.

Position Overview:

Enjoy helping others advance their knowledge and skills? When our local government customers have accounting and utility billing software questions, they rely on our renowned support team for assistance. We help quickly, professionally, and as awesomely as possible.

We are seeking candidates with experience and/or education related to being a Customer Support Specialist. Knowledge of local government accounting functions such as accounts payable/receivables, billing, payroll, and financial reporting is a plus. Other experience and/or education will be considered.

Salary, dependent on qualifications, is $38k to $55k.

This is a full-time, remote work from home position.

Job Responsibilities:

Provide support to our local government (city, school, county, utility) clients by analyzing problems, providing instructions, and resolutions to those problems
Navigate communication over email and phone channels to quickly answer questions and resolve both technical and non-technical problems
Diffuse tense situations and put customers at ease
Lead conversations with our clients about the solutions our ERP tools offer
Leverage critical thinking skills to implement out of the box solutions and solve customer tickets
Strive for one-call resolution, following up with customers as needed on outstanding support tickets to bring tickets to close and ensure client requests are responded to
Take customer support calls during scheduled call shift
Direct clients to online training and job aid resources when applicable
Update client tickets and notes within ticketing system
Maintain high customer satisfaction and quality scores as outlined by management

What We're Looking for:

A passion for technology. Not only using it in your day-to-day life, but understanding how it impacts businesses, and specifically, small to medium local governments.
Solid office computer skills using Microsoft Word, Excel, Outlook, Windows, etc.
You're a multi-tasker. We are a fast-paced software company that iterates quickly to ensure that our clients are successful.
Excellent problem solving and/or critical thinking skills
Good people skills: especially being friendly, professional, collaborative, and careful listening
Exceptional organizational skills that allow you to work under strict deadlines and quickly prioritize tasks
Impeccable attention to detail, particularly with written and oral communications
Bonus points Minimum 1 year experience providing customer service or technical support for a tech product via phone, email and/or chat
Bonus points Experience working in an email ticketing system such as Zendesk, Freshdesk, Intercom, etc.
Extra bonus points Knowledge and experience with processes used in business or local government to manage accounting and utility billing functions such as accounts payable/receivable, billing, payroll, budgeting and financial reporting

Position Schedule:

Please note, our standard support hours are from 7am – 5:30pm MT. This position entails working a 8 hour (excluding lunch) shift within that time period, Monday through Friday.

Benefits of Working at Black Mountain Software:

Aside from working with smart, passionate BMS employees, this position includes a competitive suite of benefits. Benefits include:

Paid Time Off
401(k) options
Health insurance with health savings account or flex plan
Life insurance
Personal Leave
Costco membership
Internet stipend
Studio Sweat on Demand membership
Calm subscription

Location:

Remote or work from home.

Quick Apply

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help desk jobs in ronan, mt

Utility Billing Customer Support Specialist (Tier 1)

Seasonal, Operations Technical Specialist (Part Time)

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