Pause Fort Lauderdale, 2071 E. Oakland Park Blvd, Fort Lauderdale
Full Time / Part Time, Hourly
Position Summary
The Sales Associate is the face of Pause Fort Lauderdale. You create the first impression, run the guest experience, and convert first-time visitors into members.
This is a sales role. You will ask people to buy memberships on every shift, there are conversion targets, and your compensation reflects your performance. The people who thrive here are the ones who enjoy that — who like helping someone decide, and who are comfortable asking for the sale.
We hire one Sales Associate profile: someone we would be glad to promote. Sales Team Leader is filled from this bench, not from outside. See The Path below.
Key ResponsibilitiesSales & Membership Growth
- Greet every guest with genuine warmth, creating an inviting atmosphere
- Conduct engaging studio tours that showcase Pause's services and facilities
- Educate prospective members on wellness modalities and their benefits
- Present membership options and packages matched to individual guest needs
- Achieve sales goals for memberships, service packages, and retail
- Follow up with leads and prospective members by phone, email, and text
- Convert first-time visitors into loyal members through consultative selling
- Process membership agreements and payments [Zenoti]
- Promote and sell retail including skincare, supplements, and wellness accessories
Guest Experience & Service
- Deliver service that exceeds guest expectations
- Check guests in and out efficiently while maintaining personal connection
- Answer questions about services, pricing, and membership benefits
- Schedule appointments and manage the booking system [Zenoti]
- Address guest concerns promptly and professionally, escalating when necessary
- Build rapport with members to foster community and long-term retention
- Support the medical line at checkout — when a nurse prescribes a return visit, you close the booking
Studio Operations
- Maintain pristine studio appearance to brand standard
- Perform opening and closing procedures
- Ensure equipment and amenities are clean and functioning
- Follow all studio policies, procedures, and safety protocols
- Accurately update the POS system with guest information and interactions
- Handle administrative tasks including calls, emails, and scheduling
Team & Culture
- Work collaboratively to achieve studio goals
- Participate in team meetings, training, and studio events
- Share what is working — the sales techniques that land get taught, not hoarded
- Represent Pause brand values in all interactions
- This overview is not exhaustive or fixed; additional responsibilities and assignments will be added as business needs demand.
Qualifications & RequirementsRequired
- Minimum 2 years of customer service or sales experience
- Demonstrated comfort recommending and asking for the sale — not just serving
- Excellent communication and interpersonal skills
- Friendly, outgoing personality with a natural ability to connect with people
- Professional appearance and demeanor
- Reliable, punctual, and dependable
- Ability to multitask in a fast-paced environment
- Basic computer skills and ability to learn new software
- Availability including nights, weekends, and holidays — the busy shifts are when a recovery studio fills up, and that schedule is the job
- High school diploma or equivalent
Preferred
- Previous experience in wellness, fitness, spa, hospitality, or retail
- Track record of meeting or exceeding sales goals
- Knowledge of wellness trends and recovery modalities
- Experience with scheduling software and CRM systems
- Bilingual (Spanish a plus in the South Florida market)
- Familiarity with Asana or similar tools
Personal Attributes
- Genuine enthusiasm for wellness and self-care
- Natural salesperson who enjoys helping people make decisions
- Comfortable promoting memberships and asking for the sale
- Positive attitude and high energy
- Quick learner who embraces feedback and coaching
- Detail-oriented with strong organizational skills
- Team player who supports others' success
- Self-motivated with entrepreneurial spirit
The Path | Sales Associate → Sales Team Leader → AGM/GM
We promote Sales Team Leaders from within. A Team Leader coaches other associates on how to sell, and that is not something you can be taught from outside — it is earned by doing this job well first, on this floor, with these guests.
What advancement to Sales Team Leader requires:
- Sustained sales performance — consistently at or above membership conversion and retail targets, not one strong month
- Coaching aptitude — you help teammates close, not just close your own. This is a separate skill from selling and it is assessed separately
- Reliability — attendance and punctuality that others can schedule around
- Ownership — you see what the studio needs and act without being asked
What the Sales Team Leader role adds:
- Train, mentor, and coach associates on sales technique
- Run sales coaching sessions and role-play reps
- Schedule and lead team huddles
- Monitor sales metrics and KPIs, reporting to studio leadership
- Assist with onboarding new team members
- Support performance evaluations
- Oversee opening and closing procedures as needed
- Rate increases to $18.00/hour plus expanded incentive participation
From Sales Team Leader, the line of sight continues to Assistant General Manager and General Manager. People stay where there is a ladder. This one is real, and it is filled from the inside.
Compensation & Benefits
- Starting at $16.00/hour ($15.00 during training), plus commissions on membership and package sales
- Advancement to Sales Team Leader at $18.00/hour plus expanded incentive participation
- Access to Pause services at no cost or deeply discounted
- Opportunities for career growth and development
- Fun, supportive team environment in a beautiful wellness space
Performance Metrics
Success measured by:
- Monthly membership sales and conversion rate
- Retail sales performance
- Medical rebook capture at checkout
- Guest satisfaction and positive reviews
- Lead follow-up completion rate
- Member retention and referral generation
- Punctuality and attendance
- Team collaboration and studio culture contribution
Physical Requirements
- Ability to stand and walk for extended periods (up to 8 hours)
- Capability to lift and carry products and supplies (up to 25 lbs)
- Comfortable working in a spa environment with varying temperatures
- Ability to move between front desk and studio areas throughout shift
Work Schedule
- Part-time and full-time positions available
- Flexible scheduling within studio operating hours
- Mon–Sat: 8am–8pm, Sun: 8am–6pm
- Must be available for nights, weekends, and some holidays
- Shifts typically range from 4–8 hours
Location: Fort Lauderdale, FL Studio Hours: Mon–Sat 8am–8pm, Sun 8am–6pm Position Type: Part-Time or Full-Time, Hourly
About Pause
Pause Fort Lauderdale (Instagram) is a modern wellness brand built to restore the human condition. Using cutting-edge technologies and age-old healing principles, Pause offers a place to relax, recharge, and renew — empowering our clients to resume life with clarity, resilience, and strength.
Our mission is to build a sustainable business that consistently delivers elevated, experiential wellness and recovery practices to our clients AND provides an opportunity for our team to thrive.
Our Services Include: Infrared Sauna · Cold Plunge · Float Therapy · Cryotherapy · LED Light Therapy · Compression Therapy · IV Vitamin Infusion + VitaShot
Pause Fort Lauderdale is an equal opportunity employer
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Experience:
- Customer Service or Sales: 2 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Fort Lauderdale, FL 33306 (Required)
Work Location: In person
