SUMMARY:
The position of Business Development Officer III (BDO III) is responsible for developing new deposit, loan and treasury services for a specific target market; providing a superior level of customer relations and service; and ensuring compliance with Bank policies and procedures. The position of BDO III is responsible for attaining established individual, department and Bank goals through active participation in sales management and managing an active pipeline and customer prospects, collection activities, and expense controls as it relates to local budgets. BDO III represents incumbents who have an established client list and will be actively calling on their contact list to build loan, deposit, and treasury business for the Bank. BDO III will have general sales, credit, loan document, loan closing, and regulatory compliance knowledge to coach and mentor branch staff who desire to learn small business lending, and are pursuing retail business customers.
ESSENTIAL FUNCTIONS:
SERVICE EXCELLENCE
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Adheres to all levels of our Service Excellence standards and promotes their implementation amongst their peers; in partnership with the Branch they support, leads Service Excellence huddles from time to time.
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Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees. For example: responds to inquiries, taking ownership for the outcome, engaging manager if escalation is needed, and working with the appropriate department or person to resolve the issues, exhibiting the necessary follow through with customers and/or internal employees to ensure a timely resolution.
PRODUCTION
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Engages in business development activities and solicitation of new business prospects; participates in community affairs, business and service organizations, including public speaking; actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services; meets with customers to discuss needs and outline appropriate Bank services and to resolve problems as necessary.
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Contributes to the overall profitability of the Bank by managing both pricing in both loans and deposits in order to meet profitability/NIM goals; assisting in the implementation of cost controls and income generation including non-interest income to ensure compliance with budget. This effort will require collaboration with the Branch team.
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Consistently applies sound decision-making techniques pertaining to inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits.
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Participates in various internal committees assigned by management.
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With knowledge and accuracy will use the Bank’s operating systems to perform their job duties.
PORTFOLIO MANAGEMENT
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Manages their loan portfolio, keeping up to date on Large Loan Servicing standards, covenants, borrowing bases, loan maturities, renewals, collection of exceptions, and monitors collection efforts. Investigates and follows up on significant changes in the status of existing customers; takes action if review results in a change status for the loan and/or relationship including, but not limited to risk rating changes and line limit changes.
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Collaborates with the Credit Analyst for the review of annual financial statements, covenants, and borrowing base monitoring. If the review results in a change status for the loan and/or relationship including but not limited to risk rating changes and line limit changes, they will ensure the changes are reflected in the core system.
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Post loan closing review of booked loans to ensure accuracy of customer data, billing/payments, and loan details in the system of record.
COLLABORATION
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Collaborates with the Credit Department regarding loan structure, underwriting and approvals.
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Develops a professional collaborative relationship fostering open communication with the Branch Manager and Retail Market/Area Manager for their assigned branch(es).
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In partnership with the Regional/Area Market Manager, provides coaching and mentoring to Branch staff regarding customer/community presentations, calling efforts, and deposit and loan growth; this may include mentoring/training regarding products that fit the customer’s needs. In addition, level III provides coaching and mentoring of general sales, credit, loan document, loan closing, and regulatory compliance knowledge.
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Provides feedback to the Branch Manager regarding branch personnel performance.
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Works with the Branch staff to process, solve and answer complex customer transactions, problems or inquiries.
SAFETY AND SOUNDNESS
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Ensures implementation and compliance of Bank security precautions and protect customer deposits, bank assets and staff.
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Assists in the bank’s compliance with regulatory requirements and sales growth goals, by representing the Bank at all CRA activities and public relations programs, such as but not limited to first-time home buyer programs, trade shows, economic and community development groups, and neighborhood revitalization programs.
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Prepares a variety of routine and special reports as required.
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Maintains an advanced knowledge of financial industry status and trends.
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Completes annual compliance courses within the assigned due date.
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Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
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Performs other duties as required.
GENERAL QUALIFICATIONS:
Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.
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Bachelor’s degree in business, finance, or related field or equivalent work experience.
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Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
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Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
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Excellent organizational and time management skills – ability to work with minimal supervision.
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Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
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Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
