Top 35 Customer support representative Jobs in Roseburg, Or

Technical Support Representative
Douglas Fast Net —Roseburg, OR
- $21.38 - $26.22 an hour
- Full-time
- Remote
- Writing skills
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Patient Services Representative
Umpqua Health Newton Creek —Roseburg, OR
- $18 - $21 an hour
- Full-time
- Spanish
- HIPAA
- High school diploma or GED
- Paid holidays
- Disability insurance
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Patient Services Representative II- Lead
Aviva Health —Roseburg, OR
- $21.44 - $26.21 an hour
- Full-time
- Clean driving record
- Anatomy knowledge
- Experience working with individuals with disabilities
- 403(b) matching
- Paid holidays
Quick Apply
Store Support
Home Depot —Roseburg, OR
- Entry level
- Time management
Customer Services Representative
Thabet Management Inc —Oakland, OR
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
- 401(k)
- Flexible schedule
Quick Apply
Customer Service Rep
Domino's Franchise —Myrtle Creek, OR
- Part-time
- Writing skills
- Quick service & fast food restaurant
- Typing
Quick Apply
Dental Assistant - EFDA Float
Aviva Health —Roseburg, OR
- $24.71 - $30.20 an hour
- Full-time
- Clean driving record
- Dental office
- Writing skills
- 403(b) matching
- Paid holidays
Quick Apply
Dental Assistant - EFDA
Aviva Health —Roseburg, OR
- $24.71 - $30.20 an hour
- Full-time
- Vital signs
- Writing skills
- BLS Certification
- 403(b) matching
- Paid holidays
Quick Apply

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Patient Care Coordinator
ADAPT, INC. —Roseburg, OR
Medical insurance options for employees and their families, with a cash waiver option. Follow up and track care on high risk patients.
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Technical Support Representative

Douglas Fast Net -
Roseburg, OR

Quick Apply

Job Details

Full-time
$21.38 - $26.22 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Dependent health insurance coverage
Vision insurance
401(k) matching

Qualifications

Customer communication
Customer relationship building
Writing skills
Client rapport building
Equipment troubleshooting
High school diploma or GED
Customer engagement

Full Job Description

This position is remote, but does require full-time residency in the state of Oregon. This position currently works 4-10 hour shifts per week that are scheduled between the hours of 7AM-9PM Sunday-Saturday.

DFN is a top fiber internet service provider serving Lane, Douglas, and Coos counties. We are looking for a Technical Support Representative to join our team.

Why work at DFN?

At DFN, we strive to take care of our employees on and off the job. Just to highlight a few of our amazing benefits -

We offer a 200% 401(k) match capping at 9%
100% employer paid medical, dental, and vision plans plan for employees with affordable dependent coverage options.
Free 1 Gig high speed fiber internet service if you live within our service territory.
PTO package and 10 paid holidays including two days off for your birthday.

POSITION PURPOSE: This position provides front-line technical and customer support for Douglas Fast Net’s products and services. This position is responsible for resolving entry-level support issues, monitoring and responding to customer tickets in a timely manner, and escalating complex issues according to established procedures.

OUR CUSTOMER COMMITMENTS:

We expect every DFN team member to embody the following values-

Customer First: Every action we take is grounded in meeting customer needs.

100% Local: We live here, work here, and care deeply about the people and communities we serve.

Enhancing Lives: We recognize that we are enabling life’s most important connections, work, education, health, and family.

The Best: We push for excellence in service, reliability, and value, every time.

CORE VALUES:

Commitment: You bring energy, loyalty, and perseverance to every interaction.

Leadership: You communicate clearly and motivate others by example.

Pride: You take pride in delivering service that goes above expectations.

Tenacity: You don’t stop until the customer is taken care of, completely

ESSENTIAL FUNCTIONS:

Provide resolution of entry level support issues spanning all of DFN’s products and services.

Monitor customer tickets and respond in a timely manner.

Document and escalate tickets per DFN support procedures.

Communicate with customers to identify and understand their product or service needs; identify and suggest products and services to meet those needs.

Manage multiple tasks/priorities simultaneously.

Assist in day-to-day order entry and processing.

Assist Broadband Technicians in turn-up and troubleshooting.

Clean and reset returned equipment for redeployment.

This job description covers the most crucial key and supplemental duties performed in the position, but does not include other occasional work, which may be similar, related to, or a logical assignment for the position. Other projects will be assigned as needed.

QUALIFICATIONS:

High school diploma and two years of technical support or equivalent work experience required.

Excellent attendance and punctuality required.

Customer service oriented. Ability to exercise good judgement, courtesy, patience and tact in public contact and problem resolution.

Strong interpersonal skills to build rapport with prospective and existing customers.

Strong problem solving, diagnostic and technical troubleshooting skills.

Ability to master new software and applications specific to the industry and position.

Positive attitude and strong work ethic as this is a high productivity position with a large degree of autonomy.

Self-motivated, ability to work independently and in a team

Ability to communicate effectively, both orally and in writing

Able to meet physical demands with reasonable accommodations if necessary.

DFN is a drug free workplace. All employees are required to successfully complete a pre-employment drug screen as well as random and for cause screens during employment as applicable.

Quick Apply

Refine Your Search

customer support representative jobs in roseburg, or

Technical Support Representative

Patient Services Representative

Patient Services Representative II- Lead

Store Support

Customer Services Representative

Customer Service Rep

Dental Assistant - EFDA Float

Dental Assistant - EFDA

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