Top 14 application support analyst Jobs in rosemead, ca

Over-The-Shoulder Support Analyst (COTS) - Onsite in Los Angeles County, CA
E.K. Associates —Los Angeles County, CA
- $70,000 a year
- Weekends as needed
- Background check
- Salesforce
- Mid-level
Quick Apply
Business Process Analyst
Cathay Bank —Rosemead, CA
- $74,000 - $82,000 a year
- Full-time
- Word processing
- Research
- Mid-level
- Health savings account
- Disability insurance
13d
Treasury Sales Analyst
Preferred Bank —El Monte, CA
- $19 - $24 an hour
- Writing skills
- High school diploma or GED
- Bachelor's degree
Quick Apply
Technical Support Analyst
Visa U.S.A. Inc. —Los Angeles, CA
- $94,400 - $146,700 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Research
- Wellness program
- Health savings account
Payor Strategy and Network Development Analyst, Senior - Managed Care Contracting - Full Time 8 Hour Days (Exempt) (Non-Union)
Keck Medical Center of USC —Los Angeles, CA
- $95,680 - $158,230 a year
- 8 hour shift
- Background check
- Research
- Mid-level
Student Experience Application Support Analyst
Loyola Marymount University —Los Angeles, CA
- $37.79 - $49.13 an hour
- Full-time
- Research
- Mid-level
- 3 years
IT Application Support Analyst
NKSFB, LLC —Los Angeles, CA
- $75,000 - $95,000 a year
- Full-time
- Computer Science
- Mid-level
- Windows
- AD&D insurance
- Paid holidays
Quick Apply
2d
Principal Material Requirements Planning Analyst
Northrop Grumman —Los Angeles, CA
- $85,600 - $128,400 a year
- Overtime
- 3 years
- Master's degree
- Analysis skills
- Paid holidays
- Disability insurance
Assistant Parking Manager (Management Analyst IV)
City of Pasadena, CA —Pasadena, CA
- $108,866 - $136,082 a year
- Full-time
- Writing skills
- Finance
- Administrative experience
16h
Member Contact Center Real Time Analyst
Wescom Credit Union —Anaheim Hills, CA
- $29.26 - $42.47 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Writing skills
Foreign Exchange (FX) Sales Analyst
U.S. Bank National Association —Los Angeles, CA
- $86,530 - $101,800 a year
- Full-time
- Mid-level
- Finance
- Bachelor's degree
- Paid holidays
- Disability insurance
Sr IT Business Analyst - Supply Planning & S&OP
Mattel —El Segundo, CA
- $99,200 - $124,000 a year
- Full-time
- 5 years
- SQL
- Analysis skills
Quick Apply
Technology Analyst
Sonsoft Inc —Stanton, CA
- Full-time
- Oracle
- Mid-level
- US work authorization
Quick Apply

Discover related jobs

Based on your search for application support analyst jobs.

Route Optimization Analyst
Arakelian Enterprises Inc —City of Industry, CA
Conduct field observations at division sites to validate route designs, assess real-world conditions, and gather driver feedback.
$70,000 - $90,000 a year
Quick Apply
Finance Business Analyst
LHH US —Alhambra, CA
Bachelor's degree in Finance, Accounting, or related field required. Lead and coordinate regulatory reporting requirements (federal, state, and payer-based)…
$30 - $36 an hour
Quick Apply
1d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Analyst, Learning & Development
Chipotle —Columbus, OH
Bachelor’s Degree in Human Resources or related field is preferred but not required. 1-2 years of experience in Learning & Development, HR, training…
$60,000 - $81,000 a year
Computer Network Defense (CND) Analyst
Caelum Research Corporation —Columbus, OH
Provides technical analysis and sustainment support for the enterprise for IA tools and applications and assists with the application of Defense-In-Depth…

Show more jobs in cities nearby

I want to receive the latest job alert for application support analyst in rosemead, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

application support analyst jobs near rosemead, ca

Over-The-Shoulder Support Analyst (COTS) - Onsite in Los Angeles County, CA

E.K. Associates
Los Angeles County, CA

Quick Apply

Job Details

Full-time | Contract
$70,000 a year

Qualifications

Teamwork
On-site technical support
Enterprise software
Salesforce
Incident management software
In-person customer service
Customer support ticket management
ServiceNow
Critical thinking
Ticketing system technical support

Full Job Description

Over‑The‑Shoulder Support Analyst (COTS) – Field Support

Onsite in Los Angeles County | Enterprise Application Support (Not IT/Hardware Support)

---

Important Notice — Minimum Requirements

To ensure alignment and reduce misapplications, please review the following mandatory qualifications before applying:

Candidates must have:

4–6 years of experience supporting enterprise applications (not hardware or device support)
Demonstrated experience supporting business workflows and end‑user operational processes
Prior experience providing in‑person support during a system Go‑Live or enterprise software rollout
Experience troubleshooting application behavior, workflow errors, and data issues
Experience using ticketing systems such as ServiceNow or Cherwell
Ability to work onsite at regional offices within Los Angeles County
Ability to work Pacific Time hours, including occasional after‑hours or weekend support during Go‑Live

This position is not suitable for candidates whose experience is primarily in:

IT Support / Help Desk
Desktop Support / Field Technician roles
Hardware, networking, or endpoint troubleshooting
Device imaging, configuration, or repair
MSP or infrastructure support
Remote‑only work environments

Only candidates with enterprise application support and workflow‑based user assistance will be considered.

---

Position Overview

E.K. Associates is seeking qualified Over‑The‑Shoulder Support Analysts (COTS) to provide in‑person, real‑time application and workflow support during a large‑scale enterprise system implementation for a government client.

COTS Analysts will work directly with end users at their workstations, reinforcing training, guiding users through system workflows, and ensuring accurate completion of operational tasks during Go‑Live and stabilization phases. This role is essential to user adoption, operational continuity, and successful system rollout.

---

Key Responsibilities

Provide in‑person, over‑the‑shoulder support to end users during daily system use
Assist users with system navigation, workflow execution, data entry, and document management
Troubleshoot application‑level issues and resolve common errors in real time
Reinforce proper system usage, business rules, and training concepts
Identify recurring user challenges and communicate trends to the service desk and implementation teams
Escalate complex or unresolved issues to Tier‑1, Tier‑2, or Tier‑3 support teams
Collaborate with Super Users, Service Desk Analysts (CSANs), and Training/Implementation teams
Support high‑volume user needs during Go‑Live and early adoption
Provide feedback to improve training materials, job aids, and user guidance
Document all incidents and user issues in the ticketing system

---

Required Qualifications

4–6 years of experience supporting enterprise applications in user support, system implementation, or business operations
Experience providing in‑person support during large‑scale system rollouts
Strong understanding of business workflows and operational processes
Ability to translate system functionality into clear, practical user guidance
Experience troubleshooting application behavior, data issues, and workflow errors
Proficiency with ticketing systems (e.g., Cherwell, ServiceNow)
Excellent communication and interpersonal skills
Ability to work in fast‑paced, high‑demand environments

---

Preferred Qualifications

Experience supporting Salesforce or other enterprise SaaS platforms
Experience in public‑sector or large organizational environments
Familiarity with change management and user adoption strategies
Experience supporting end‑user training reinforcement

---

Work Environment

Fully onsite at regional office locations
Travel between locations may be required
Availability for after‑hours or weekend support during Go‑Live
Collaboration with remote service desk and implementation teams

---

Key Success Factors

Ability to provide calm, accurate, real‑time support in a live operational environment
Strong problem‑solving and critical‑thinking skills
Ability to quickly build trust with end users
Adaptability in high‑pressure, fast‑changing environments
Commitment to improving user confidence and system adoption

Pay: $70,000.00 per year

Application Question(s):

Have you provided in‑person support during a system Go‑Live or enterprise software rollout?
Do you have experience troubleshooting application behavior (workflow errors, data issues, process steps) rather than hardware or network issues?

Experience:

supporting enterprise applications : 4 years (Required)

Location:

Los Angeles County, CA (Preferred)

Shift availability:

Day Shift (Required)

Ability to Commute:

Los Angeles County, CA (Required)

Work Location: In person

Quick Apply

Refine Your Search

application support analyst jobs in rosemead, ca

Over-The-Shoulder Support Analyst (COTS) - Onsite in Los Angeles County, CA

Business Process Analyst

Treasury Sales Analyst

Technical Support Analyst

Payor Strategy and Network Development Analyst, Senior - Managed Care Contracting - Full Time 8 Hour Days (Exempt) (Non-Union)

Student Experience Application Support Analyst

IT Application Support Analyst

Principal Material Requirements Planning Analyst

Assistant Parking Manager (Management Analyst IV)

Member Contact Center Real Time Analyst

Foreign Exchange (FX) Sales Analyst

Sr IT Business Analyst - Supply Planning & S&OP

Technology Analyst

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for application support analyst in rosemead, ca

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected