Top 79 It service manager Jobs in Rosemont, Il

Manager, IT Digital Workplace Services
Reynolds Consumer Products —Lake Forest, IL
- $111,000 - $160,950 a year
- Computer science
- Computer Science
- Office
14d
Help Desk Manager
Consumers Credit Union, Illinois —Lake Forest, IL
- $78,198 - $125,114 a year
- On call
- Hybrid work
- Computer Science
- Office
- 3 years
- Disability insurance
- Dental insurance
Manager, IT Applications - Business Applications
Endeavor Health —Skokie, IL
- $58.50 - $90.68 an hour
- Full-time
- Hybrid work
- Bachelor's degree
- Recruiting
- Organizational skills
- Free parking
- Wellness program
ITSM / Service Desk Lead
SCIGON —Oak Brook, IL
- $93,750 - $125,000 a year
- Full-time
- Bachelor's degree
- Senior level
- Business
Quick Apply
12d
Modern IT Service Management Manager
Accenture —Chicago, IL
- $87,400 - $266,300 a year
- Full-time
- Hybrid work
- 5 years
- Business development
- Travel
- Paid holidays
- Disability insurance
20h
IT Client Services Manager
Aldridge Electric —Libertyville, IL
- 5 years
- Office
- Supervising experience
- Disability insurance
- Health insurance
Manager, IT Applications - Radiant
Endeavor Health —Arlington Heights, IL
- $58.50 - $90.68 an hour
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Mentoring
- Free parking
- Wellness program
Director, People Technology
Transcarent —Chicago, IL
- $185,000 - $200,000 a year
- Remote
- Computer Science
- Bachelor's degree
- Senior level
- Paid holidays
- Disability insurance
Manager, Clinical Applications
Endeavor Health —Arlington Heights, IL
- $58.50 - $90.68 an hour
- Full-time
- Hybrid work
- Bachelor's degree
- Recruiting
- Organizational skills
- Free parking
- Wellness program
Cloud Service Delivery Manager
Northern Trust Corp. —Chicago, IL
- $137,400 - $233,600 a year
- Full-time
- Azure
- Computer Science
- 3 years
- Health insurance
- Dental insurance
Service Readiness Program Manager
International Motors, LLC —Lisle, IL
- $122,400 - $183,600 a year
- Online Application
- Engineering
- Master's degree
- Bachelor's degree
Service Desk Process Lead
RL Canning —Chicago, IL
- $85,000 - $95,000 a year
- Full-time
- Computer Science
- 5 years
- Mid-level
- AD&D insurance
- Paid holidays
Manager – Engineering, Managed Services
CDW —Vernon Hills, IL
- $117,000 - $177,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
4d
ITSM Service Excellence Leader
Northern Trust Corp. —Chicago, IL
- $137,400 - $240,400 a year
- Full-time
- Mentoring
- US work authorization
- Senior level
- Health insurance
- Dental insurance
Modern IT Service Management Manager
Information Technology Senior Management Forum —Chicago, IL
- $87,400 - $266,300 a year
- Full-time
- 5 years
- Business development
- Travel
- Paid holidays
- Disability insurance
21h
Project Manager (Professional Services)
Adobe —Chicago, IL
- $104,000 - $171,100 a year
- Full-time
- Up to 50% travel
- Bachelor of Science
- 3 years
SENIOR PROGRAM MANAGER, DIGITAL & SELF-SERVICE DELIVERY
Abbott Laboratories —Chicago, IL
- $129,300 - $258,700 a year
- Full-time
- 11+ years
- Java
- Master's degree
- Health insurance
- Tuition reimbursement
10d
Manager of Platform Services
Morningstar —Chicago, IL
- $147,550.00 - $226,233.33 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Wellness program
- Paid parental leave
10d
Senior Manager AI Core Services
Aveva —Chicago, IL
- $187,700 - $312,900 a year
- Full-time
- Hybrid work
- Background check
- Azure
- Pass drug screening
- Health insurance
- Dental insurance
Modern IT Service Management Manager
Logic —Chicago, IL
- $87,400 - $266,300 a year
- Full-time
- 5 years
- Business development
- Travel
- Paid holidays
- Disability insurance
23h

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it service manager jobs near rosemont, il

Manager, IT Digital Workplace Services

Reynolds Consumer Products -
Lake Forest, IL

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Job Details

$111,000 - $160,950 a year
14 days ago

Qualifications

Managing technical support teams
Team leadership
Enterprise software
Technology management
Azure AD
Vendor relationship management
UEM
Identity and access management (IAM) solutions
IT department experience

Full Job Description

Overview:

Join Reynolds Consumer Products…and Drive Your Career across a world of opportunities!

We currently have an opportunity for a Manager, IT – Digital Workplace Services at our Corporate Headquarters in Lake Forest, IL.

Responsibilities:

The Manager, IT – Digital Workplace Services is responsible for the day-to-day management, support, and continuous improvement of Digital Workplace technologies and services. This role leads managed service partners and internal resources supporting Active Directory, Microsoft Entra ID, endpoint management, workstation lifecycle services, and workplace productivity technologies.

The Manager ensures secure, reliable, and efficient delivery of Digital Workplace services while partnering with Infrastructure Operations, Information Security, Service Desk, and business stakeholders to support employee productivity and operational objectives.

This role is accountable for service delivery, operational performance, vendor management, technology implementation, and continuous improvement within the Active Directory and End User Computing environments.

You Will Have the Opportunity to Make Great Things Happen!

Digital Workplace Operations

Manage daily operations for Digital Workplace services including endpoint management, workstation standards, collaboration technologies, and identity services.
Ensure service availability, stability, and performance meet established service level objectives.
Coordinate support activities between internal teams and managed service providers.
Ensure incidents, service requests, problems, and changes are managed effectively within established ITSM processes.
Monitor service performance and drive corrective actions when service levels are not achieved.

Active Directory & Identity Services

Support and maintain Active Directory and Microsoft Entra ID services.
Ensure user lifecycle processes are executed effectively, including provisioning, access management, and role-based access controls.
Partner with Cyber Security teams on identity-related initiatives and remediation activities.
Assist with implementation and support of:
- Multi-Factor Authentication (MFA)
- Conditional Access
- Windows Hello for Business
- Privileged access controls
- Password less authentication solutions
Maintain operational documentation, standards, and support procedures

End User Computing (EUC)

Manage enterprise endpoint platforms and services.
Oversee workstation deployment, refresh, imaging, patching, software distribution, and compliance processes.
Support modernization initiatives leveraging technologies such as Intune, Autopilot, SCCM, and Microsoft Endpoint Management.
Ensure endpoint security standards and compliance requirements are maintained.
Partner with Site Support and Service Desk teams to improve end-user experience and service quality.

Managed Service Provider Management

Lead operational relationships with managed service providers supporting Digital Workplace services.
Conduct regular service review meetings and performance reviews.
Monitor compliance with service level agreements and contractual obligations.
Escalate and resolve service delivery issues as needed.
Drive service improvement initiatives with vendor partners.

Security & Compliance

Support implementation of enterprise security standards for workplace technologies.
Ensure compliance with endpoint security requirements, patching standards, and identity management controls.
Participate in audit activities and remediation efforts.
Support vulnerability remediation and operational risk reduction initiatives.
Collaborate with cybersecurity teams to strengthen the security posture of Digital Workplace services.

Project Delivery & Continuous Improvement

Lead Digital Workplace projects and operational improvement initiatives.
Coordinate implementation of new technologies and service enhancements.
Identify opportunities to automate manual processes and improve operational efficiency.
Develop reporting and metrics to track performance and service quality.
Participate in technology evaluations and contribute recommendations for future improvements.

Leadership Responsibilities

Provide leadership and direction to managed service provider teams and assigned technical resources.
Establish clear priorities and accountability for service delivery outcomes.
Foster collaboration across Infrastructure Operations, Security, Service Desk, and Site Support teams.
Coach team members and support professional development.
Promote a culture of customer service, accountability, continuous improvement, and operational excellence.

You Will Love It Here If…

You listen, learn, and evolve
You thrive in a fast-paced environment
You put safety first, always
You are passionate about collaboration, teamwork, and achieving shared goals
You believe in treating all people with respect, operating ethically, and growing a diverse, equitable, and inclusive workplace
You are committed to improving our impact on local communities and creating positive experiences

Qualifications:

Required

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
6+ years of IT infrastructure or operations experience.
2+ years of experience leading technical teams, vendors, or managed service providers.

Experience

Experience supporting Active Directory and Microsoft Entra ID environments.
Experience with endpoint management technologies such as Intune, SCCM, or Microsoft Endpoint Manager.
Experience working within ITIL-based operational environments.

Preferred

Microsoft Entra ID or Azure certifications.
Microsoft Endpoint Administrator certification.
ITIL Foundation certification.
Experience with ServiceNow.
Experience supporting large-scale workstation environments.

Want to know more? Check out our website or connect with us on LinkedIn!

Apply today to join a fast-growing innovative company!

Not a good fit but know someone who is? Please refer them!

Local candidates only, no relocation assistance available

Join Reynolds Consumer Products and Drive Your Career across a world of opportunities!

For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process, you may request assistance by emailing us at [email protected].

No recruiter calls or emails please.

RCP affords equal employment opportunities to applicants without regard to race, color, religion, age, disability status, sex, marital status, protected veteran status, pregnancy, national origin, genetics, genetic information, parental status, or any other characteristic protected by federal, state or local law. RCP conforms to the spirit as well as to the letter of all applicable laws and regulations.

Posted Salary Range: USD $111,000.00 - USD $160,950.00 /A Bonus Eligibility: Role is eligible for 14% annual incentive provided the business meets financial goals and the individual meets their performance goals, subject to plan administration guidelines.

Apply Now

Refine Your Search

it service manager jobs in rosemont, il

Manager, IT Digital Workplace Services

Help Desk Manager

Manager, IT Applications - Business Applications

ITSM / Service Desk Lead

Modern IT Service Management Manager

IT Client Services Manager

Manager, IT Applications - Radiant

Director, People Technology

Manager, Clinical Applications

Cloud Service Delivery Manager

Service Readiness Program Manager

Service Desk Process Lead

Manager – Engineering, Managed Services

ITSM Service Excellence Leader

Modern IT Service Management Manager

Project Manager (Professional Services)

SENIOR PROGRAM MANAGER, DIGITAL & SELF-SERVICE DELIVERY

Manager of Platform Services

Senior Manager AI Core Services

Modern IT Service Management Manager

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