Top 79 It service manager Jobs in Rosemont Il

Service Desk Manager/Supervisor - IT Support
Revolution Technologies, LLC —Chicago, IL
- $40 - $60 an hour
- Full-time
- Background check
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Supervisor - Technical Support Services
Illinois School District U-46 —Elgin, IL
- $60,243 - $90,353 a year
- Full-time
- Spanish
- English
- Mid-level
5d
Help Desk Manager
Consumers Credit Union, Illinois —Lake Forest, IL
- $78,198 - $125,114 a year
- On call
- Hybrid work
- Computer Science
- Office
- 3 years
- Disability insurance
- Dental insurance
ITSM / Service Desk Lead
SCIGON —Oak Brook, IL
- $93,750 - $125,000 a year
- Full-time
- Bachelor's degree
- Senior level
- Business
Quick Apply
12d
Manager, Clinical Applications
Endeavor Health —Arlington Heights, IL
- $58.50 - $90.68 an hour
- Full-time
- Hybrid work
- Bachelor's degree
- Recruiting
- Organizational skills
- Free parking
- Wellness program
Manager, IT Applications - Business Applications
Endeavor Health —Skokie, IL
- $58.50 - $90.68 an hour
- Full-time
- Hybrid work
- Bachelor's degree
- Recruiting
- Organizational skills
- Free parking
- Wellness program
IT Client Services Manager
Aldridge Electric —Libertyville, IL
- 5 years
- Office
- Supervising experience
- Disability insurance
- Health insurance
Manager, IT Digital Workplace Services
Reynolds Consumer Products —Lake Forest, IL
- $111,000 - $160,950 a year
- Computer science
- Computer Science
- Office
14d
Lead, IT Service Delivery
Coeur Mining —Chicago, IL
- $98,000 - $117,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer Science
- English
- Paid time off
- Parental leave
Quick Apply
Manager, IT Applications - Radiant
Endeavor Health —Arlington Heights, IL
- $58.50 - $90.68 an hour
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Mentoring
- Free parking
- Wellness program
ITSM Service Excellence Leader
Northern Trust Corp. —Chicago, IL
- $137,400 - $240,400 a year
- Full-time
- Mentoring
- US work authorization
- Senior level
- Health insurance
- Dental insurance
Director, People Technology
Transcarent —Chicago, IL
- $185,000 - $200,000 a year
- Remote
- Computer Science
- Bachelor's degree
- Senior level
- Paid holidays
- Disability insurance
Professional Services Manager
The University of Chicago —Chicago, IL
- $150,000 - $175,000 a year
- Full-time
- Background check
- 7 years
- Computer Science
- Health insurance
- Paid time off
5d
Manager – Engineering, Managed Services
CDW —Vernon Hills, IL
- $117,000 - $177,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
4d
Service Desk Process Lead
RL Canning —Chicago, IL
- $85,000 - $95,000 a year
- Full-time
- Computer Science
- 5 years
- Mid-level
- AD&D insurance
- Paid holidays
SUPERVISOR, TECHNICAL SERVICES (OFFICE OF ECONOMIC DEVELOPMENT) ACTIVELY RECRUITED
Cook County Offices Under the President —Chicago, IL
- $108,131 - $119,386 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- System design
- Paid holidays
- Health insurance
14d
Service Readiness Program Manager
International Motors, LLC —Lisle, IL
- $122,400 - $183,600 a year
- Online Application
- Engineering
- Master's degree
- Bachelor's degree
Manager of Platform Services
Morningstar —Chicago, IL
- $147,550.00 - $226,233.33 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Wellness program
- Paid parental leave
10d
Cloud Service Delivery Manager
Northern Trust Corp. —Chicago, IL
- $137,400 - $233,600 a year
- Full-time
- Azure
- Computer Science
- 3 years
- Health insurance
- Dental insurance
Technical Customer Support Lead
HSG Tech Inc. —Addison, IL
- $98,000 - $108,000 a year
- Full-time
- Engineering
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for it service manager in rosemont il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it service manager jobs near rosemont il

Service Desk Manager/Supervisor - IT Support

Revolution Technologies, LLC
Chicago, IL

Quick Apply

Job Details

Full-time | Contract
$40 - $60 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Optimizing workflow processes
Desktop support
Managing technical support teams
Team member evaluation
Content creation for technical audiences
IT management
Managing teams in a customer support role
Workflow management (operations management method)
Coaching
Shift management
Frontline customer support management
Team development
Supervising experience
Bachelor's degree
Desktop (troubleshooting support)
IT support
Mentoring
Technical writing
Desktop administration
Cross-functional collaboration
Project stakeholder communication
Cross-functional communication
Team building
Performance evaluation

Full Job Description

Position: Service Desk Process Analyst - Shift Supervisor

Location: Chicago, IL

Length: Long-term

Interview: 1st round is a Video Interview and 2nd round is an Onsite F2F Interview (Mandatory with no exceptions)

Shift: Onsite

Shift & Schedule Details (using the Pitman Rotation Schedule 2/2/3): 24/7 environment with 12 hours shifts

Job Summary

We are looking to hire a Service Desk Process Analyst Shift Supervisor to provide 24/7 supervisory coverage for our IT Service Desk and Desktop Support teams. These individuals will be accountable for team performance metrics, coaching team members, serve as the primary escalation point during their shift, and lead communications during major incidents.

Ideal Candidate Profile

The ideal candidate has supervised teams across the full spectrum of end-user IT support, not just one narrow function. They understand how a service desk call can become a desktop dispatch, how a new hire onboarding request flows through provisioning and asset management, and how these handoffs break down without clear communication and process. They've seen work from multiple angles and can coach analysts across all of these functions, not just the one they came from.

Calm, Clear Communicator Under Pressure

This role will be the voice of IT during major incidents. Supervisors draft and send written and verbal communications to the entire organization in real time during a major incident. Candidates must show they can:

1. Translate technical details into clear, jargon-free written updates for both business stakeholders and mass communications to the entire organization

2. Communicate confidently with both technical subject matter experts and executive leadership

3. Stay composed and precise when urgency is high and information is incomplete

Developer of People

Our team members are capable but have lacked consistent guidance. We don't need someone who monitors dashboards and tells people to work harder. We need someone who works alongside the team and coaches. Candidates must show they can:

1. Observe work patterns, identify skill gaps, and provide hands-on coaching and mentoring

2. Listen to challenges and remove obstacles that slow the team down

3. Hold people accountable through support and conversations, not just metrics

4. Invest in growing each analyst's capabilities over time

Team Oriented Problem Solver

Individual metrics don't move the needle if the team isn't succeeding together. We need supervisors who think beyond their own shift. Candidates must show they can:

1. Identify opportunities to optimize how work flows across shifts (e.g., tasks that can be completed overnight when call volumes are low)

2. Proactively seek additional responsibilities that benefit the overall operation

3. Share insights and improvements across shifts and support groups rather than working in a silo

Thank you,

Pay: $40.00 - $60.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

IT management: 4 years (Required)
Shift management: 4 years (Required)
IT support: 4 years (Required)
Mentoring: 4 years (Required)
Desktop support: 5 years (Required)

Location:

Chicago, IL 60612 (Required)

Ability to Commute:

Chicago, IL 60612 (Required)

Work Location: In person

Quick Apply

Refine Your Search

it service manager jobs in rosemont il

Service Desk Manager/Supervisor - IT Support

Supervisor - Technical Support Services

Help Desk Manager

ITSM / Service Desk Lead

Manager, Clinical Applications

Manager, IT Applications - Business Applications

IT Client Services Manager

Manager, IT Digital Workplace Services

Lead, IT Service Delivery

Manager, IT Applications - Radiant

ITSM Service Excellence Leader

Director, People Technology

Professional Services Manager

Manager – Engineering, Managed Services

Service Desk Process Lead

SUPERVISOR, TECHNICAL SERVICES (OFFICE OF ECONOMIC DEVELOPMENT) ACTIVELY RECRUITED

Service Readiness Program Manager

Manager of Platform Services

Cloud Service Delivery Manager

Technical Customer Support Lead

I want to receive the latest job alert for it service manager in rosemont il

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected