Top 38 customer care coordinator Jobs in rosenberg tx

Client Support Coordinator
SilverDoor Ltd —Houston, TX
- $45,000 - $49,000 a year
- Full-time
- Hospitality
- Writing skills
- Mid-level
Quick Apply
Scheduling Coordinator - Surgical Services - Full Time - Days
OakBend Medical Center —Richmond, TX
- Full-time
- Microsoft Word
- Microsoft Excel
- Surgery
11d
Office Coordinator
Westpark Springs —Richmond, TX
- Full-time
- CPR Certification
- Hospital
- BLS Certification
- Disability insurance
- Health insurance
Quick Apply
Medical Office Receptionist
BEHAVIORAL HEALTH PRACTICE SERVICES LLC. —Houston, TX
- $19 - $20 an hour
- Full-time
- HIPAA
- In-person
- 1 year
- Paid parental leave
- AD&D insurance
Quick Apply
Patient Access Coordinator
Retina Consultants of Texas —Katy, TX
- $16 - $20 an hour
- Overtime
- Bilingual
- Microsoft Outlook
- Inventory management
- Health savings account
- Paid holidays
Quick Apply
Medical Receptionist / Patient Communications Coordinator
SteadFast Primary Care, LLC —Katy, TX
- $18 - $22 an hour
- Full-time
- Spanish
- Medical office experience
- Primary Care
- Paid training
- Paid holidays
Quick Apply
6d
Front Desk Coordinator - Katy, TX
The Joint Chiropractic —Katy, TX
- $14 an hour
- Full-time
- Bilingual
- High school diploma or GED
- Clinic
- Health insurance
- Dental insurance
Quick Apply
Medical Front Office Receptionist
Tara Rizvi, MD —Katy, TX
- $14 - $16 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Business Office Coordinator
The Harris Center for Mental Health and IDD —Houston, TX
- From $20.14 an hour
- Full-time
- Spanish
- English
- Mid-level
- Paid time off
- Employee assistance program
Scheduler
AMENITY HEALTH SERVICES PLLC —Stafford, TX
- $17 - $19 an hour
- Full-time
- Spanish
- Customer service
- English
- Paid holidays
- Health insurance
Quick Apply
Client Care Coordinator
Angels of Care Pediatric Home Health —Houston, TX
- $19 - $21 an hour
- Full-time
- Spanish
- Administrative experience
- Home Health
- Health savings account
- Health insurance
Quick Apply
Intake Care Coordinator – In-Home Care
Right at Home —Bellaire, TX
- $18.00 - $27.32 an hour
- Weekends as needed
- Urgent Care
- HIPAA
- Office
Quick Apply
1d
Front Desk Coordinator
Shilpa Chandiwal DDS PLLC —Katy, TX
- Dental office
- Children
- Pediatrics
Quick Apply
Patient Coordinator
Capitol Imaging Services —Sugar Land, TX
- Full-time
- Spanish
- HIPAA
- English
Quick Apply
3d
Patient Administration Coordinator
Star Sleep, LLC —Houston, TX
- $17 - $20 an hour
- Full-time
- In person
- Entry level
- Under 1 year
Quick Apply
Intake Coordinator
Sims Social Services (New Orleans) / Evolve Yourself (Houston) —Houston, TX
- Full-time
- Google Workspace
- HIPAA
- Mid-level
- Opportunities for advancement
- Flexible schedule
Quick Apply
Patient Care Coordinator
Memorial Eye Center —Houston, TX
- Computer literacy
- High school diploma or GED
- Organizational skills
- Health savings account
- Paid holidays
Quick Apply
Drug Coordinator
Retina Consultants of Texas —Houston, TX
- $17 - $20 an hour
- Overtime
- Computer literacy
- Mid-level
- Microsoft Office
- Health savings account
- Paid holidays
Quick Apply
Therapy Client Care Coordinator
Angels of Care Pediatric Home Health —Houston, TX
- $19 - $22 an hour
- Full-time
- Spanish
- Home Health
- Pediatrics
- Health savings account
- Health insurance
Quick Apply
Patient Care Coordinator
Memorial Eye Center-Wilcrest —Houston, TX
- Computer literacy
- High school diploma or GED
- Organizational skills
Quick Apply

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Client Support Coordinator

SilverDoor Ltd
Houston, TX

Quick Apply

Job Details

Full-time
$45,000 - $49,000 a year

Qualifications

Hospitality
Phone communication
Sales needs analysis
Process improvement
Managing clients in a customer support role
Attention to detail
Phone canvassing
Customer support
Negotiated pricing
Sales follow-up
Client interaction via phone calls

Full Job Description

The Client Support Coordinator is responsible for progressing enquiries from first contact through to confirmed booking, then supporting the reservation through key stages with clear, accurate updates.

Success in this role depends on consistently hitting service levels (SLAs), enquiry conversion, and maintaining high quality in quoting, booking and communication. The role is expected to be proactive, solutions-focused and highly organised, with strong ownership from start to finish.

A key expectation is that the telephone is the preferred method of communication when it will move the enquiry forward faster, build rapport or personalise service, particularly for availability checks, rate negotiation, needs analysis on incomplete enquiries, and follow-up with customers.

1) Enquiry handling, qualification and conversion (SLAs)

· Respond to new enquiries promptly via email and phone, meeting response targets and SLAs.

· Conduct needs analysis to understand key requirements (location, budget, dates, stay purpose, preferences, policies and any must-haves) and confirm any missing information.

· Own the enquiry through to booking where appropriate, maintaining momentum through structured follow-up and objection handling (availability, price, approvals and timing).

· Always be available to take calls, ensuring calls are answered within 3 rings ad with a warm, professional greeting in line with the company policy

2) Solution matching using Synergy by SilverDoor and market knowledge

· Use Synergy by SilverDoor as the starting point, where possible, for recommendations and build choice across a relevant set of options that best matches the customer’s needs.

· Apply industry knowledge to identify the ‘perfect match’ and explain clearly why each option is suitable, highlighting benefits and differentiators.

· Ensure each quote is positioned around value: what meets the brief, what is flexible, and what the customer gains.

3) Phone-first execution and rate negotiation

· Use the telephone as the preferred method to speed up conversion and deliver a personal service.

· Call property partners/suppliers to confirm availability, clarify details and negotiate rates/terms where possible.

· Highlight negotiated savings in customer communications (e.g., improved rates, added value, flexible terms) and document outcomes clearly.

· Follow up key conversations in writing, keeping records accurate and audit-ready.

4) Quoting, reservation administration and attention to detail

· Prepare accurate, professional quotes and reservation paperwork in line with SilverDoor standards.

· Manage reservation admin tasks including amendments, extensions, cancellations, check-in information and documentation, ensuring data quality across systems.

· Maintain clean notes and statuses so enquiries can be picked up seamlessly by the wider team as part of follow-the-sun workflows.

5) Issue management and customer care

· Resolve day-to-day issues and minor complaints quickly and professionally, setting expectations and keeping the customer informed.

· Escalate early when service delivery is at risk, or when the case is complex, urgent or commercially sensitive.

6) Team contribution and continuous improvement

· Work closely with Client Consultants and Senior Client Consultants to prioritise workload, share updates and support team SLAs.

· Strive to be productive in your work and always be proactive informing managers when you have capacity to take on more.

· Contribute to improving templates, processes and knowledge bases to increase speed, quality and conversion.

Requirements:

Skills/Experience:

· Experience in a customer-facing environment with sales, conversion or service targets (inside sales, reservations, hospitality or travel is desirable).

· Confident using the phone for outbound and inbound customer conversations, including needs analysis and structured follow-up.

· Ability to negotiate or influence outcomes (rates, terms or solutions) and articulate value clearly.

Job Type: Full-time

Pay: $45,000.00 - $49,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

customer care coordinator jobs in rosenberg tx

Client Support Coordinator

Scheduling Coordinator - Surgical Services - Full Time - Days

Office Coordinator

Medical Office Receptionist

Patient Access Coordinator

Medical Receptionist / Patient Communications Coordinator

Front Desk Coordinator - Katy, TX

Medical Front Office Receptionist

Business Office Coordinator

Scheduler

Client Care Coordinator

Intake Care Coordinator – In-Home Care

Front Desk Coordinator

Patient Coordinator

Patient Administration Coordinator

Intake Coordinator

Patient Care Coordinator

Drug Coordinator

Therapy Client Care Coordinator

Patient Care Coordinator

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