Customer Service Receptionist
City of Katy —Katy, TX
- $19.75 - $24.69 an hour
- Full-time
- Spanish
- Writing skills
- English
- AD&D insurance
- Disability insurance
Quick Apply
5d
Bilingual ONLY – Texas ONLY – Work at Home Call Center Representative
InfoCision Management Corp. —Texas
- $15 an hour
- Night shift
- Remote
- Computer skills
- Communication skills
- Entry level
- Paid training
- Work from home
CSR Sales Representative (English/Spanish)
UNIVISTA HOLDINGS LLC —Houston, TX
- $16 - $17 an hour
- Full-time
- High school diploma or GED
- Reliable transportation
- Communication skills
Quick Apply
Bi-Lingual (Spanish/English) Customer Support
Skilled Performance Group —Houston, TX
- From $18 an hour
- Full-time
- Background check
- Research
- Mid-level
Quick Apply
4d
Customer Satisfaction Index (CSI) Coordinator
Mac Haik Houston Ford —Houston, TX
- Full-time
- Clean driving record
- Dealership
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
6d
Customer Service Warehouse Associate
Ewing Outdoor Supply —Katy, TX
- $37,440 - $43,680 a year
- Full-time
- Spanish
- Clean driving record
- Basic math
- AD&D insurance
- Disability insurance
Quick Apply
TEXAS only - Work at Home Call Center Representative
InfoCision Management Corp. —Texas
- $10 an hour
- Night shift
- Remote
- Computer literacy
- Computer skills
- Communication skills
- Paid training
- Opportunities for advancement
Insurance Agent- Sales, Customer Service
Freeway Insurance Services America, LLC —Houston, TX
- $12 - $18 an hour
- Urgently hiring
- Spanish
- English
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
11d
Client Customer Service Representative with Career Growth
Legacy Forward Financial Group —Katy, TX
- $2,500 - $4,500 a month
- Part-time
- Hybrid work
- 18 years or older
- Leadership
- Communication skills
- On-the-job training
- Work from home
Quick Apply
7d
Order Processing/Customer Service Administrator
Hourglass International Inc —Sugar Land, TX
- $20 - $22 an hour
- Part-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Remote - Customer Experience Specialist
Sun & Ski Sports —Stafford, TX
- $18 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Communication skills
Quick Apply
Customer Service Representative
Avant Vision Co. —Houston, TX
- $55,000 - $75,000 a year
- Full-time
- Computer literacy
- Analysis skills
- Typing
- Health insurance
- Dental insurance
Quick Apply
7d
Client Service Representative
Lions Legacy —Houston, TX
- $2,500 - $5,000 a month
- Part-time
- Hybrid work
- No experience needed
- Organizational skills
- Financial services
- Paid training
- Opportunities for advancement
Quick Apply
Call Center Representative
Houston Federal Credit Union —Sugar Land, TX
- Full-time
- Spanish
- High school diploma or GED
- Quality control
Customer Service Rep - Hybrid
Palacios Legacy Financial —Houston, TX
- $30.84 - $37.15 an hour
- Part-time
- Hybrid work
- Bilingual
- Background check
- Sales
- Paid time off
- Professional development assistance
Quick Apply
14d
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Houston, TX
- $19.00 - $20.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Client Service Representative
Lions Firm —Houston, TX
- $3,000 - $5,000 a month
- Part-time
- No experience needed
- Financial services
- In-person
- Paid training
- Opportunities for advancement
Quick Apply
12d
Business Retention and Sales Representative
Comcast —Katy, TX
- From $27.37 an hour
- Remote
- High school diploma or GED
- 1 year
- Entry level
- Paid training
- Paid holidays
Quick Apply
6d
Customer Relations Representative - State Farm Agent Team Member
Kari Bird - State Farm Agent —Richmond, TX
- $50,000 - $75,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Call Center Representative
Bocatti Experience —Houston, TX
- $17 - $26 an hour
- 8 hour shift
- Computer literacy
- Administrative experience
- Communication skills
Quick Apply
5d

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Customer Service Receptionist

City of Katy -
Katy, TX

Quick Apply

Job Details

Full-time
$19.75 - $24.69 an hour
5 days ago

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Customer records maintenance
Computer operation
Customer communication
Confidential information handling
Balancing cash drawers
Writing skills
Employee relationship building
High school diploma or GED
Accounting data entry
Financial records management
Financial record maintenance
Quality data entry
Customer data entry

Full Job Description

Customer Service Representative

City of Katy, Texas

Serve Your Community. Make a Difference.

The City of Katy is looking for a friendly, dependable, and detail-oriented Customer Service Representative for the Utility Billing department to join our team.

This position is an important point of contact between the City and its residents. You will help customers with utility accounts, payments, billing questions, water service, garbage and recycling concerns, and other community needs. If you enjoy helping people, solving problems, and working in a professional team environment, we encourage you to apply!

Why Join the City of Katy?

As a member of the City of Katy team, you will have the opportunity to:

Make a direct and positive impact on the residents and businesses we serve.
Build relationships with members of the community.
Develop valuable customer service, administrative, and utility billing skills.
Work alongside dedicated professionals committed to serving Katy.
Be part of an organization that values professionalism, teamwork, accountability, and excellent customer service.

About the Position

The Utility Billing & Customer Service Representative provides customer service in person and by telephone while performing a variety of clerical, administrative, and financial duties.

The successful candidate will be responsible for processing utility payments, maintaining customer accounts, answering questions, entering data, maintaining records, handling cash, and supporting the City's Utility Billing and Water operations.

What You'll Do

Your day-to-day responsibilities may include:

Serve Customers: Answer telephone calls, greet visitors, provide information, and direct customers to the appropriate department or resource.
Process Payments: Collect and post daily water payments, balance cash drawers, and assist with daily deposits.
Manage Utility Accounts: Assist customers with billing, water consumption, garbage, and recycling questions.
Process Service Requests: Handle new utility service applications, disconnect requests, billing address changes, and related account updates.
Maintain Accurate Records: Scan documents, enter information into computerized systems, and maintain accurate customer records while protecting confidential information.
Support Water Operations: Generate service orders for meter reading verification and assist with inquiries involving malfunctioning or leaking meters.
Coordinate Garbage & Recycling Services: Communicate with service contractors regarding new customers, replacement carts, missed services, and related concerns.
Support Delinquent Account Processing: Prepare delinquent bills and late notices and assist with the utility account cut-off process.
Process Customer Deposits: Prepare deposit refund checks for closed accounts with credit balances.
Support Electronic Billing: Update bank draft information and assist with e-bill preparation, printing, and mailing.
Provide General Office Support: Receive packages, sort and distribute mail, prepare outgoing mail, order office supplies, and perform other administrative duties.
Provide Notary Services: May notarize documents as authorized.
Work as Part of the Team: Perform other duties as assigned or required.

What We're Looking For

We are seeking a candidate who is:

Customer-service oriented and enjoys helping others.
Professional, courteous, and approachable.
Organized and able to manage multiple priorities.
Detail-oriented and accurate when handling financial and customer information.
Comfortable working with computers and standard office equipment.
Able to communicate effectively with customers, coworkers, supervisors, and other City departments.
Able to maintain confidentiality and exercise sound judgment.
Comfortable handling and balancing cash.

Minimum Qualifications

Education & Experience

High school diploma or equivalent required.
Two (2) years of customer service or clerical experience preferred.
An equivalent combination of education, training, and experience may be considered.
Bilingual English/Spanish skills are preferred.

Knowledge & Skills

Knowledge of:

Department policies and procedures.
General office procedures.
Data entry practices and procedures.
Basic bookkeeping methods and practices.
Cash handling and reconciliation procedures.

Skill in:

Providing excellent customer service.
Communicating clearly and professionally, both verbally and in writing.
Establishing and maintaining effective working relationships.
Operating computers, telephones, and standard office equipment.
Managing and balancing a cash drawer.
Maintaining accurate records and entering information into computerized systems.
Handling confidential information appropriately.

License & Certification Requirements

A valid State of Texas driver's license may be required.

Work Environment

Work is primarily performed in a standard office environment with regular interaction with members of the public.

Reasonable accommodations will be made as required for qualified individuals with disabilities.

Essential Critical Infrastructure Position

For purposes of business continuity, employees in this position are considered Essential Critical Infrastructure Workers, as defined by the Cybersecurity and Infrastructure Security Agency (CISA).

Equal Employment Opportunity

The City of Katy is committed to compliance with the Americans with Disabilities Act and Amendments Act (ADAAA) and is an Equal Opportunity Employer.

The City provides equal employment opportunities to all qualified applicants and employees in accordance with applicable federal, state, and local laws.

Join Our Team

If you are passionate about serving your community, enjoy working with people, and take pride in providing accurate and dependable service, we invite you to apply and become part of the City of Katy team.

This job description is intended to describe the general nature and level of work performed by employees in this classification. It is not an employment agreement and does not constitute a comprehensive listing of all duties, responsibilities, qualifications, or working conditions associated with the position. Duties and responsibilities are subject to change at any time by the employer.

Quick Apply

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